Hair City

+1 314-367-6464

5837 Delmar Blvd, St. Louis, MO 63112 United States of America

Open Today: Closed

Quick Facts About Hair City

Hair City Place has a mix of strengths and weaknesses based on the comments provided. We will analyze each comment to understand the overall perception of the store.

One positive aspect highlighted by a customer is the wide selection of hair care products and cute lashes. This indicates that Hair City Place has a good variety of these items, which can be a strength for customers who are specifically looking for these products.

Another positive comment emphasizes the decent hair braiding services offered by the store. This suggests that Hair City Place has skilled staff in the hair braiding section, which can be beneficial for customers seeking this service.

However, there is a negative comment accusing the store owners of being racist. The customer claims to have been questioned about their credit card during a payment, which they interpreted as an act of racism. This is a serious allegation that can significantly damage the store's reputation and negatively affect customer trust.

On the other hand, there is a positive comment expressing gratitude towards the store owners. The customer has been going to Hair City Place for years and appreciates the friendly and helpful staff, as well as the clean and organized store. This comment shows that the store has loyal and satisfied customers who value the customer service and overall experience.

One customer complaint is about the store's no refund policy. The customer's daughter made a purchase and realized the price was higher than expected. When they requested a refund, they received rude and unprofessional treatment from the staff. This incident highlights a weakness in the store's customer service and return policy, which can deter potential customers from making purchases.

Another positive comment praises the store's inventory, claiming they have a wide variety of items. The customer specifically mentions a good selection of ponytails and different color options. Additionally, they mention that parking was fine and the store is conveniently located near the loop/forestpark. This indicates that Hair City Place has a well-stocked inventory and a convenient location, which can be attractive to customers.

There is a comment about the staff being helpful and friendly, despite the customer not finding a particular item initially. The staff showed determination in assisting the customer until they found what they were looking for. This positive interaction indicates good customer service and a willingness to go the extra mile to help customers.

The final comment points out the security measures in place at the store. While it is mentioned as a negative aspect, it shows that Hair City Place takes security seriously. However, the high prices and limited ability to compare hair colors due to the secured hair pieces are seen as weaknesses. This can lead to potential customers feeling discouraged from making a purchase.

In summary, Hair City Place has strengths in its wide variety of hair care products, cute lashes, hair braiding services, and friendly staff. However, there are weaknesses, such as accusations of racism, a no refund policy, and high prices. The overall perception of the store seems to be divided, with some customers expressing satisfaction and loyalty, while others have had negative experiences.

Best TL Reviews

They were ok .. didn't really have much of a variety of good hair for me, but they do have really cute lashes and a wide selection of hair care products.

Pretty decent in the hair braiding section but they also sale clothes, hats and accessories.????????

Racist store owners. I came in and paid with my credit card and she asked if it was actually my credit card. I will not be coming here anyway what a horrendous place.

I am so Thankful to God for these store owners. I've been going here for years. And ALWAYS greeted with a Smile and Laughter. This store is very Clean and Orderly, and you don't see what you need they are ALWAYS willing to help.????????

This place does not give refunds. My daughter walked into the store and made a purchase and when she came out I discovered that the price was way way more than what I wanted to pay. We immediately went back in and very politely asked for a refund and caught all HELL. They are very unprofessional, rude shop. They obviously don't appreciate the patronage of those who support them (black folks). Haven't received a refund to date and I don't have the product either! Buyer beware!

Inventory- eeerathing! Hehe Seriously the place is packed with goodies. I purchased a couple of "I worked out - not combing my hair too" ponytails, and noticed they had every Color & Style for every famale mood. They eagle eye watch you - but there were some suspicious characters being fussy while I was there. So I got in and out in 1/3 of the time I would have normally spent browsing. Only 3min from the loop/forestpark. Parking was fine.

Couldn't find a particular item but the staff was most helpful and friendly

They showed determination to help me and I eventually found what I was looking for

I do not like going to hair city because they treat the customers as if they were thieves. I hope we shut them down and let them find a community they feel more comfortable in than a community that is majority African American.

I was price hunting. Security in this place is crazy. They have much of the hair pieces secured so you can't compare hair colors and prices are a little high, but you have variety to choose from.....prices. folks not buying, lol. Large location, lot to see