Quick Facts About Charmaine's Hair Salon
Charmaine's Hair Salon has received a mix of positive and negative comments from customers. Analyzing these comments, we can identify the strengths and weaknesses of the salon.
One of the strengths of Charmaine's Hair Salon is the friendliness and welcoming nature of the staff. Multiple customers mentioned how the staff members were friendly and made them feel comfortable during their visit. This is particularly important when it comes to serving children, as one customer praised the staff for being friendly towards their nine-year-old daughter and making her feel welcome. Creating a friendly and welcoming atmosphere can contribute to customer satisfaction and loyalty.
Another strength of Charmaine's Hair Salon is the skill and knowledge of some of the stylists. Multiple customers expressed satisfaction with the outcome of their haircuts and coloring. One customer specifically mentioned being taken care of by a stylist named Maddie, who was knowledgeable and skillful. This indicates that there are stylists at the salon who can deliver good results and provide a relaxing experience for customers.
The salon also received praise for its ability to handle difficult situations. One customer mentioned that their two-year-old daughter had a successful haircut, even though she was crying throughout the process. This shows that the stylists at Charmaine's Hair Salon are able to handle challenging circumstances and still deliver good service.
However, there are some weaknesses that have been highlighted in the comments. One recurring complaint is poor communication between the stylists and the customers. One customer mentioned that they showed the stylist six pictures of the desired haircut, but ended up with a completely different result. This indicates a lack of understanding or miscommunication between the stylist and the customer's expectations. Another customer mentioned that the stylist blamed them for the outcome of the haircut and color, which reflects a lack of accountability on the part of the stylist.
Another weakness mentioned in the comments is the issue with lighting in the salon. One customer pointed out that the bulbs over one side of the working stations should be changed from warm tones to daylight bulbs. This is because the warm-toned bulbs make it difficult to see the true color of hair during dyeing. This indicates a lack of attention to detail in providing optimal conditions for hair treatments.
Additionally, pricing inconsistencies and misunderstandings seem to be a recurring problem. One customer mentioned being charged more than originally quoted, while another customer felt that the price they paid for a haircut was excessive. Pricing inconsistencies create a negative experience for customers and can lead to dissatisfaction and mistrust.
In summary, Charmaine's Hair Salon has its strengths in terms of friendly staff, skilled stylists, and the ability to handle difficult situations. However, there are weaknesses in terms of miscommunication, poor attention to detail, and pricing inconsistencies. Addressing these weaknesses can help improve the overall customer experience at the salon.
Best TL Reviews
I took my nine -year-old daughter to have her hair cut in this solon. Staff members were very friendly to her and chatted with her while she received her haircut. They did a very nice job cutting my daughter’s hair and I appreciate the friendliness expressed to make my little daughter feel welcome. I returned the favor by leaving a 47% tip after buying an additional $50 of hair care products…nice job ladies.
This was my first experience at this Salon and have to say that is was great! I was taken under Maddie’s wing and couldn’t be happier with the outcome! I ended up getting my sides shaved and my hair dyed to my liking. It was a relaxing experience and it was nice to work with Maddie as they were quite knowledgeable and I never felt doubtful of her skills.
Only thing I would change is the bulbs over the one side of working stations should really be changed from warm tones to daylight bulbs. I understand wanting a warm and relaxing atmosphere but the bulbs make it very hard to see the true color of someone’s hair when they’re getting it dyed, and a little inconvenient for someone to feel like they need to go to the front to look at their hair in natural light.
Other than this, I think this place is great and recommend to others!
Thank y’all for having me!
I went here in hopes to find a experienced hairstylist. I gave the stylist two attempts to get my hair where I wanted it. She charged me accordingly to what I was asking. I paid happily because I wanted quality services. What I got was absolutely nothing like what I wanted. I got a jagged haircut with a rat-tail. My hair looked as if I dyed it myself with a box product. I went back in hopes she would make it right. She then blamed me for the color and the cut. I’m not the professional stylist so how am I to know shades. It’s her job to look at the hair and use her “training” to make the customer happy. I am so disappointed and feel like I wasted my time and money. I will say the staff are very nice but unfortunately my stylist was not very knowledgeable on mixing chemicals or cutting curly hair. I will not go back and I wouldn’t recommend going if you are looking for a professional job.
Love coming here. I’ve been here for haircuts and a perm and both experiences (with different stylists) have been great. I even brought my 2 year old daughter for a hair cut, and the stylist did an amazing job handling a crying child, and she got an amazing haircut !
Will NEVER be back. Showed hair stylist 6 pictures of how wanted hair cut. She didn't cut my hair NO way of the pictures of my hairstyle in past. $53 for haircut and$25 for eyebrow waxing.
Then go up to pay and Ended up being $78????.
When I made appointment they said it would be $75.
I told hairdresser top wasn't short enough, she said we'll just home and style it like u do, if it's not right just come back and I will fix it...????????????????.
NEVER in my life have I paid $53 for a haircut...
Total rip off!!!
So- I came in again today to get a few touch ups on my hair with Fernie, she had me looking and feeling like a million bucks when I walked out. This is my first experience here because I used to go to another salon and my hair stylists kept leaving, so I’m glad I found my new hair magician Fernie! Not only is she a beautiful genuine person but she’s good at what she does. You’re the best Fernie ♥️. So glad I found this salon. FINALLY found my hair salon in Douglasville!
This place is AMAZING! Sam was my stylist and I found out later also the owner! She was spectacular! She and her assistant listened to everything, my questions, my wants, my ideas.
I had been so upset with my last stylist that I had let my hair grow out and it was looking rough. They made me feel like I was their only client the whole time even though they were busy. My hair turned out so good that I almost cried!! I was so happy I have already made my next 2 appointments!
When I noticed that the color hadn’t been done as it was described to me, the stylist told me “well these were the two colors you picked out” however, she suggested them, she should have known what would happen since she was suppose to be a professional. She didn’t seem to care about the mess she made out of my hair even though she said the color would be done evenly all over, what a joke! Don’t go to this shop thinking you will get a professional styling.
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Charmaine's Hair Salon Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
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| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 08:00 AM - 06:00 PM |
| Sunday | Closed |
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