Viking Barber Shop

+1 734-529-3809

103 Riley St, Dundee, MI 48131 United States of America

Open Today: -

Quick Facts About Viking Barber Shop

Strengths:

1. Excellent customer service: Multiple comments mention the friendly and welcoming atmosphere of Viking Barber Shop. Customers feel comfortable and appreciated, which contributes to their overall positive experience. 2. Skilled staff: Many comments commend the staff's expertise and years of experience. This indicates that customers trust the barbers' skills and knowledge, which is important when it comes to receiving quality haircuts. 3. Family-owned business: The fact that Viking Barber Shop is a local, family-owned business is seen as a strength. It appeals to customers who prioritize supporting their local small business community, fostering a sense of loyalty and connection. 4. Suitable for children: Several comments highlight the barbershop's ability to make children feel at ease and provide them with a positive experience. Parents appreciate this, as it can be challenging to find a place that caters well to children's haircut needs. 5. Reasonable prices: Although not explicitly mentioned, the comment that states "fair price" indicates that customers perceive Viking Barber Shop to offer reasonable pricing, which can be attractive to many.

Weaknesses:

1. Inconsistent haircuts: A customer mentioned that they received two different stylists and were not satisfied with either of the haircuts. This suggests that there may be inconsistencies in the quality of haircuts provided, which could be a weakness for Viking Barber Shop. 2. Limited expertise in men's haircuts: The comment stating that the barbershop is better suited for kids and women implies that the staff may not have extensive knowledge or skills in men's haircuts. This could be a weakness for customers specifically seeking men's grooming services. 3. Negative experience: A customer expressed dissatisfaction with their haircut experience, citing uneven cuts and razor burn on the back of their neck. This negative feedback can be detrimental to the reputation of the barbershop and potentially drive away future customers. 4. Equipment issues: The comment mentioning clippers failing during a haircut indicates a potential weakness in the maintenance and quality of the barbershop's equipment. Malfunctioning tools can hinder the quality of haircuts and lead to customer dissatisfaction.

Suggestions for improvement:

1. Consistency in haircuts: It is essential for Viking Barber Shop to ensure consistency in the quality of haircuts by providing proper training to all staff members. Regular feedback and supervision can help address any inconsistencies and refine the barbers' skills. 2. Bolster expertise in men's haircuts: If Viking Barber Shop wishes to attract a broader clientele, it may be beneficial to invest in additional training or hiring barbering professionals who specialize in men's grooming. This can address the complaint about the barbershop's limited expertise in men's haircuts. 3. Equipment maintenance: Regular maintenance and replacement of faulty equipment are crucial to providing a smooth and efficient customer experience. Ensuring that all tools are in good working condition can prevent issues like clipper failures and razor burns. 4. Address customer concerns: It's important for Viking Barber Shop to actively address negative feedback and concerns from customers who had a negative experience. This can involve investigating and rectifying any issues, offering compensation or refunds, and improving communication with dissatisfied customers to rebuild their trust in the business.

Best TL Reviews

Sherry is awesome! This is the only place my son gets his hair cut. They do an amazing job and are super friendly. Makes my son feel comfortable and always happy with his hair cut! Viking is a local, family owned business in the Village of Dundee, MI. Always happy to support my local small business community!

These ladies were amazing with my son, and did such a great job. Will definitely be our regular place from now on!

Sherri and her staff just can't be beat. IMO, the best barbershop within the greater Dundee area. Many years of experience and extremely knowledgeable. Not to mention, very personable and an inviting atmosphere. Right at the corner of Riley and M-50, you can't miss it. Stop in, you'll be glad you did.

I'm Just going to say their all awsome. Been coming here for years now. I wouldn't consider going anywhere else.. very nice crew at a fair price, never disappointed.

Been here twice and gotten two different stylists. The service is fine and the staff friendly but neither was able to cut my hair the way I wanted. I was still nice and tipped but the ladies here don’t know how to cut mens hair and it’s better for kids and women.

Great atmosphere! Barbers are friendly and professional and down to earth people.

Got a cut from Drew. Uneven all around. His clippers kept failing. He left a razor burn on the back of my neck . horrible experience. i went home and took it down with my own clippers to start new. waste of $25.

My hair will grow back fast as usual. I'm betting his wonky eyes'll remain the same.

I love this place. Everyone is so friendly. The new gentleman working was just amazing with my toddler! He explained everything he was going to do and made it really fun for him. My sons hair cut was amazing. We will be back!