Star Nails

+1 616-514-1401

4205 Kalamazoo Ave SE, Grand Rapids, MI 49508 United States of America

Open Today: Closed

Quick Facts About Star Nails

Star Nails is a nail salon that has received a mix of positive and negative feedback from customers. In order to analyze the strengths and weaknesses of the business, let's break down the comments provided.

Starting with the negative comments, one customer shared their first-time experience at the salon, where they claimed that money was stolen from them by a nail technician named John. This incident alone raises serious concerns about the salon's integrity and trustworthiness. The customer mentioned that John charged them in cash a total of $45, despite the service only being worth $20. Additionally, the customer stated that John tipped himself $5 and used materials without their consent to further increase the price. This is not only unethical but also borders on theft. The customer also reported that John was rude, aggressive, and caused them pain during the service, which is a very negative experience that can seriously impact the reputation of the salon.

Another negative comment focuses on the alleged prejudice and racism experienced by African American customers at the salon. The commenter accused the business of profiling African American women and described the employees as rude and hostile. If true, these claims demonstrate a severe lack of professionalism and respect within the salon. Furthermore, the commenter suggested that the business should be permanently shut down due to the combination of racism, poor conduct, and lack of self-control from both employees and the owner.

Moving on to the positive comments, several customers praised the skills and expertise of two specific nail technicians, Lance and John. They mentioned that both technicians are excellent at their respective services, such as nails, eyebrows, and eyelashes. The positive reviews specifically highlighted the "awesome work" and "great job" done by these technicians, indicating that they have built a loyal customer base at the salon. This speaks to the skill and talent of these employees and could be considered a strength of the business.

Additional positive comments refer to the salon as "amazing," with customers expressing satisfaction with their long-term experience at Star Nails. They mentioned that they have been going there for years and have always had beautiful nails. Several customers also praised the cleanliness of the salon, as well as the high level of customer service and positive energy from the staff. The positive reviews suggest that the salon has a pleasant atmosphere and a loyal customer base who have been satisfied with their services for an extended period of time.

However, it is important to note that there are still negative reviews within the positive comments. One customer mentioned that a technician named Lance created a scene in the salon because the customer was not satisfied with their nails. The customer described Lance as loudly and unprofessionally berating them in front of others. This incident raises concerns about the professionalism and customer service of the salon, as well as the ability of staff members to handle customer dissatisfaction in a respectful and appropriate manner.

Another negative review within the positive comments expressed dissatisfaction with a rushed service, lack of hygiene, and overcharging. The customer mentioned that the technician did not properly file or clean their nails and used their own fingers instead of a brush to remove excess polish. This raises concerns about sanitation practices within the salon, which is crucial for the health and safety of customers.

Taking all of these comments into consideration, it is clear that Star Nails has both strengths and weaknesses. The positive comments highlight skilled technicians, a loyal customer base, cleanliness, and good customer service. On the other hand, the negative comments expose serious issues such as theft, rudeness, unprofessionalism, potential racism, and poor handling of customer complaints. Therefore, it is essential for the salon to address the weaknesses and make improvements to regain the trust and loyalty of their customers.

Best TL Reviews

My very first time going to this company money was stolen from me by nail technition named John. He charged me in cash a total of $45 on what should of only be $20. I later found out he tipped his self $5 and used other materials that I didn't asked for in order to charge me more. John was very rude the entire time and aggressive when doing my nails I just recovered from hand surgery so it hurted a great deal. He was very nasty and rude. He was rude, nasty and belligerent as a worker and a male especially in this line of work. I see why they lost alot of business at this location. They profile African American women for being hostel and ignorant but yet here we have things the other way around. I told him calmly just how disrespectful, rude, hostle and nasty he was. He became furious and start shouting so I asked him who was he talking to? Instructed him the manner in which he should speak especially representing an allged leget business and as an employee. He grew very sloppy in mannerism, self control and conduct. I informed him of over charging and not just that (you don't tip yourself that considered stealing from people) it's obvious this isn't the first time they done this!!!!!! Over the year's the parking lot went from packed to empty with a car or two just how it still is to this day. Prejudice at its best and prominent racism from the Asian race. They dismantle African American customer's in there language while offering service's to receive there money. This business is highly recommended to be PERMANENTLY SHUT DOWN. It's a hazard to the community give state of abrupt prejudice and racism while in the state of little or no conduct or self control from employees and owner!

Full blown amazing. I have been going to star nails for at least 3 years. Lance and John are the besttttt. John is really good at eyelashes and eyebrows. Lance is really good with nails ????????.

The brothers do always do awesome work. I get the best pedicures. John tattooed my eyebrows and did my lashes. GREAT JOB!!

I have been coming to Star Nails for years. Never had a problem with Lance or anyone doing my nails. When I was paying Lance began to make a big scence through the whole shop yelling about my nails looked fine after not even having enough of the polish that he was using and fidnt have more. He began to tell me loudly tell my mother and daughter not to come in I guess he wasn't used to me not being satisfied with my nails. He literally was so loud and unprofessional everyone in the salon was looking and laughing at how he was behaving. I have seen others with issues when they are rushing. Just to make sure it wasn't me being overly picky I asked another customer and she agreed as she was watching him do my nails the whole time. After all these years sometimes businesses lose their touch. I definitely would not recommend Star Nails anymore after this one experience of being totally disrespectful to a customer not just a customer a WOMAN..

I love this place very clean neat customer service is through the roof good energy Good Vibes awesome nail techs

Been going for YEARS and have ALWAYS been satisfied. My nails are always beautiful.

Good prices, Jon and Lance are the best!! I've been getting my nails done here for years.

I usually have no problem when I get my nails done here but yesterday I went and this guy rushed doing my nails. He didn’t even drill and file down one of my hands. And after painting my nails he used his own fingers to clean up the nail polish on my skin, he didn’t even use a brush. Not very sanitary. Also overcharged me.