Quick Facts About Lux nail lounge
Lux Nail Lounge is a nail salon that has received mixed reviews from customers. While some customers have had positive experiences and praised the salon for its friendly staff and quality service, others have expressed disappointment with their nails and the high prices. This analysis will explore the strengths and weaknesses of Lux Nail Lounge based on the comments provided.
Starting with the strengths, one positive aspect of Lux Nail Lounge is its ability to accommodate customers for last-minute appointments. One customer mentioned that they needed their nails done urgently and the salon was able to provide the services they needed. This shows that the salon is flexible and responsive to customer needs, which is an important strength in a service-oriented business.
Another strength of Lux Nail Lounge is the positive customer service experience that some customers have had. Multiple customers mentioned that the staff were kind, attentive, and pleasant. This indicates that the salon values its customers and strives to create a welcoming and friendly atmosphere. The fact that these positive interactions were with multiple staff members suggests that it is part of the salon's culture and not limited to a specific individual.
Some customers also had positive feedback regarding the quality of the services they received. One customer mentioned that they were satisfied with their acrylic set and praised the salon for correctly following their requests for shape, thickness, and French design. Another customer praised Nina, one of the owners, for being the best manicurist and providing great results. These positive comments highlight the salon's ability to deliver satisfactory outcomes for certain services.
Moving on to the weaknesses, one common complaint from customers is the high prices charged by Lux Nail Lounge. Several customers felt that the prices were excessive, especially considering the quality of the services they received. For example, one customer spent $115 on a gel manicure and regular pedicure, only to experience issues such as bubbling nail polish and excessive bleeding. This raises concerns about the value for money offered by the salon and may deter potential customers from choosing their services.
Another weakness highlighted by customers is the lack of attention to detail and poor service quality. Multiple customers mentioned issues with their nails, such as incorrect shape, overly bulky or fat appearance, air bubbles, and poor durability. One customer even mentioned that their nails were in a terrible condition after just a few days. These experiences indicate a lack of skill or attention to detail from the nail technicians, which can be a significant weakness for a salon that primarily focuses on nail services.
In addition to service quality, several customers also mentioned negative experiences with specific staff members. One customer expressed frustration with a nail technician whom they found rude and disrespectful. The customer specifically mentioned the nail technician's race, which raises concerns about potential discrimination or bias. Such negative experiences with staff members can significantly impact the salon's reputation and customer retention.
Furthermore, one customer had a negative experience with a nail technician who was constantly on their phone and used an electric nail filer, causing discomfort and distress to the customer's nails. The lack of professionalism and disregard for customer comfort exhibited by this staff member reflect poorly on the salon as a whole.
Overall, while Lux Nail Lounge has strengths such as its ability to accommodate last-minute appointments, positive customer service experiences, and the ability to deliver satisfactory results for some customers, there are significant weaknesses that need to be addressed. These weaknesses include high prices, poor attention to detail and service quality, negative experiences with specific staff members, and potential issues of discrimination and unprofessionalism. Improving these areas will be crucial for Lux Nail Lounge to enhance its reputation, attract more customers, and improve overall customer satisfaction.
Best TL Reviews
I tried this salon for the first time and I’m extremely disappointed in my nails. They cost $80 for a full set and I would not mind paying that amount if I had gotten what I asked for. I always like my nails very very square and simple. I showed the nail tech the picture on the top of what I wanted as a reference and the picture on the bottom is what my nails came out like. The nails are super bulky and fat and not square at all. I’m super disappointed as I had returned to have them fixed and unfortunately they still are not correct. I will be looking for a new salon that is able to do what I ask for.
I had a great experience here. I work nearby and I needed my nails done last minute for an event that had unexpectedly popped up because I couldn’t get an appointment at my usual salon. I came in after my shift an hour before closing and they were able to accommodate everything I needed to get done. Every person from the staff that I interacted with was incredibly kind, attentive, and pleasant. I got a gel pedicure which looks great, and a full acrylic set. I believe the owners of the salon were the ones who did my acrylic set, and it looks fantastic. The shape, the thickness, and French design I asked for were all done perfectly. overall, I had a great experience at this salon and I believe all the services that I got were fairly priced. I will definitely be coming back!
I got a French manicure and a pedicure which I felt were both extremely overpriced. Both of the ladies who worked on my nails were very kind. However, I walked away with nail polish on my fingers and air bubbles on my toes. The salon claims that they will give you a discount if you pay cash but I definitely did not get one.
Overall impression: it does look like a glamorous place inside and the employees were all kind but, unfortunately, the service quality is definitely not worth what they are charging you for.
Spent $115 for a gel mani and regular pedi (with tip). The nail polish is bubbling on day 2. I’m not local so can’t go back. The manicurist was really rough and I bled quite a bit. Wouldn’t recommend at all.
This has to be one of the WORST places I’ve been too and I wish I can rate it lower than a star. I came here about a week ago and the nail lady was SO RUDE to me and disrespectful, and she did a horrible job. I wish I caught her name, but she was an African American lady and she should be fired. I am obviously NEVER coming back here…what a horrible experience!!!!
This husband and wife duo do well. Beautiful decor and they have costume jewelry for sale while you wait that is pretty. They do nails well. 50.00 for a manicure, 55.00 for French. The results are good and Nina, the owner is the best manicurist and books fast.
My girls (wife and daughters) have tried many places but Lux Nail Lounge has gained 3 new dedicated customers. The associates are diverse, friendly and pleasant. No need to worry that you are being spoken about in your face, in a different language. I will be sure to go to get my feet done. I need to try it out too.
I had a horrible first experience here last Saturday. I came in to get my gel manicure and pedicure removed and get a regular manicure and pedicure. The nail technician I had was on her phone the whole time, she used an electric nail filer to remove the gel polish which was PAINFUL and caused a lot of distress to my nails, I told her I was uncomfortable and she did not fix anything to help the situation, on top of that- she told me my nails were done and dry when she finished painting(so she can help her next client), and once I paid and got to my car, they were ruined and I had to go back in to get them fixed. It was the worst manicure I have ever had. Plus, spending $48 for just a regular manicure and pedicure is way over priced for a horrible experience and quality of service.
On Wednesday I took off my nail polish on my fingers and my nails are in the worst condition I have ever seen. I am completely disappointed.
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Lux nail lounge Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
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