Quick Facts About Rock Star Nails & Spa at Glenview
Rock Star Nails & Spa at Glenview place has received mixed reviews from customers, with some praising the customer service and quality of work, while others have had negative experiences. In this analysis, we will examine the strengths and weaknesses of the salon based on the comments provided.
One of the strengths mentioned in the comments is the customer service. One customer mentioned that they love the customer service and appreciate the staff's willingness to accommodate their request for a color change. Another customer mentioned that Andy and Helen are great choices and can do almost anything you want with your nails. These positive experiences indicate that the salon values good customer service and has staff members who are skilled and friendly.
The salon also appears to have experienced nail technicians who can create beautiful designs. One customer mentioned that Tony is such an artist and can do designs very well. This indicates that the salon has talented staff members who can offer unique and intricate nail designs to their clients.
In terms of weaknesses, several customers have mentioned that the service quality has declined over time due to staff changes. One customer mentioned that the techs have changed and the service has gone down. Another customer mentioned that they used to have a good experience at the salon, but something has definitely changed. These comments suggest that the salon may be facing issues with maintaining consistent service quality due to staff turnover or lack of training.
Another weakness highlighted in the comments is the lack of attention to detail during the nail services. One customer mentioned that their previous nail polish was not properly removed, resulting in it being visible under the new polish. Another customer mentioned that the technician painted on their skin and cuticles, which would cause the polish to peel off quickly. These comments indicate that the salon may have issues with properly preparing the nails and applying the polish, leading to unsatisfactory results for some customers.
A significant weakness mentioned by multiple customers is the unprofessional behavior of the staff. One customer mentioned that the technician flung dip powder in their face and walked away when they swiveled their feet to avoid touching the fresh manicure. Another customer mentioned that the technician lectured them and blamed them for the mistakes made during their service. These comments suggest that some of the staff members may lack professionalism and may not handle customer concerns effectively.
Hygiene and cleanliness also appear to be weaknesses at the salon. One customer mentioned that they got a fungal infection after having their dip nails taken off, indicating that the salon may not be properly cleaning their instruments. Another customer mentioned that they were charged for cuticle oil that was not properly applied. These comments raise concerns about the salon's hygiene practices and attention to detail in maintaining a clean and sanitary environment.
In conclusion, Rock Star Nails & Spa at Glenview place has both strengths and weaknesses. The salon is praised for its customer service and talented nail artists who can create unique designs. However, there are weaknesses related to staff changes affecting service quality, lack of attention to detail, unprofessional behavior, and hygiene concerns. Addressing these weaknesses could greatly improve the overall customer experience at the salon.
Best TL Reviews
I’ve been going here for years, but the techs have changed and service has gone down. I just got a pedi and no-chip and my nails look terrible. The tech never even used nail polish remover to remove my previous color. Just a drill and the neon yellow is still peeking though on the edges of my new polished nails. Also the tech painted on my skin, cuticles and this is going to peel in days. Lumpy, just awful.
HORRIBLE is an understatement. Went here on the recommendation of friends and WORST decision ever. The shoe of the dude doing my manicure kept touching my fresh manicure so I swiveled my feet sideways. He FLUNG the dip powder in my face and walked away because apparently that frustrated him. I’ll be filing a complaint and also do not recommend this place to anyone. Worst experience of my life. I was supposed to relax during getting my nails done, the EXACT opposite. The owner should take their pathetic staff to take and fire such horrible
Workers.
I love the customer service, the color I pick didn’t like when doing dip power so I request to change, Thank you for doing it, I was very happy with new color I picked. Love the service and I love the work Van did. Thank you!
Andy is my go to guy for dip! He does a great job at listening to my wants/needs and is very friendly. Helen is also a great choice. These 2 can do almost anything you want. Show a picture and they can re-create. I’ve been coming here for years and at first, I did not like the staff as they weren’t friendly but it’s definitely gotten better over the years. ???? worth a try!
Love this place. They do my nails exactly as i hope for and Tony is such an artist and able to do designs so well!
Used to be good. Daughter got acrylic nails as a Christmas present and they didn't cure properly. She went back the next morning to fix one but more nails continued to have the same issue within days. She's back at school so can't get it fixed and they were extremely rude on the phone and refuse to do anything so we will be sure to never use this place again. She used to have good experience here but something has definitely changed.
Terrible experience. I was rushed so the lady could go to her regular person. She didn’t talk with me or ask me what I wanted. She didn’t do a good job, they charged me $10 for cudical oil that wasn’t even applied right. Then I went back to have her fix the nails, she lectured me and told me it was my fault. I am never going back! They didn’t even try and make it right with me. Worst nail experience. When I went to have my dip taken off, I got a fungal infection!! I would be very cautious going here! They aren’t cleaning their instruments!! I am disgusted with this place!!
I went for a Deluxe Pedicure and a Full Set of Acrylics with Gel. They were great. Very happy with service and the work they did. Will be back.
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Rock Star Nails & Spa at Glenview Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Gender-neutral restroom
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
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| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:00 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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