Quick Facts About Kim Ly's Nails
Kim Ly's Nails has received a mix of positive and negative feedback from customers. In order to better understand the strengths and weaknesses of the salon, let's analyze the comments.
Starting with the positive comments, one customer mentions that Kim Ly took care, invested her time, and delivered the exact nail design requested. This indicates that the salon pays attention to detail and listens to their clients' preferences. Additionally, the customer is pleased with the price, suggesting that Kim Ly's Nails offers affordable services. Another positive comment highlights the excellent job done by Kim on the customer's nails, specifically mentioning her careful approach towards an injured finger. This showcases Kim's attentiveness and concern for her clients' well-being. Moreover, the fact that the customer describes Kim as friendly implies that the salon has a pleasant and welcoming atmosphere.
Moving on to the negative comments, one customer expresses disappointment with their recent experience at Kim Ly's Nails. They claim that their nails cracked just two days after getting them done, and when they approached Kim to fix the issue, she initially attempted to charge them. This criticism highlights a weakness in the salon's quality control, as the nails should not have cracked so quickly. Kim's attempt to charge for a repair instead of offering a complimentary fix further contributes to the customer's dissatisfaction. To make matters worse, Kim's response to the customer's request for a refund was perceived as rude and unprofessional. The fact that she asked the customer not to return and subsequently deleted her message demonstrates poor customer service.
Another negative comment states that the manicure received was the worst ever. The individual enjoyed the pedicure given by an older lady, but the manicure was subpar. This customer's dissatisfaction suggests inconsistency in quality among the staff members at Kim Ly's Nails, with some providing better results than others. In the same comment, the customer mentions that the manicure involved soaking their hand in warm water, cleaning the cuticles, and filing, but they were dissatisfied with this method. This criticism indicates that the techniques used for manicures may not meet the expectations of all customers.
On a more positive note, a customer praises the variety of services offered by Kim Ly's Nails and the ability to get a manicure and pedicure done in about an hour. This demonstrates efficiency and convenience, which are valuable attributes for customers with busy schedules. However, the same customer mentions that the photos displayed online do not accurately represent the salon, suggesting a weakness in their marketing and visual representation.
On a separate positive note, a long-term customer expresses their loyalty to Kim Ly's Nails, emphasizing the excellent services provided by Tonya and Tony. This implies that the salon has skilled technicians who consistently provide high-quality services. The fact that the customer has been going there for 15 years and brings their family along speaks volumes about their satisfaction with the salon.
In conclusion, the strengths of Kim Ly's Nails include attention to detail, affordability, attentiveness to customer needs, a pleasant atmosphere, and the provision of excellent services by certain technicians. Weaknesses include inconsistencies in quality among staff members, poor quality control leading to early nail cracking, mixed customer service experiences, and potential discrepancies between online marketing and the actual salon appearance. Overall, while Kim Ly's Nails has received positive feedback for its services, there are areas that require improvement to provide a consistently exceptional experience for all customers.
Best TL Reviews
Just beautiful. She took care, took her time, and did exactly what I asked for. And damn, the price. It’s amazing. I will always go back there. No complaints!
Kim always does an excellent job on my nails.. I had a finger that was injured she was very careful not make it worse and is always friendly!
I use to love going here.. but Saturday I went and got a pedicure and New dip set on my real nails and two days later one of my nails cracked so I went back to get it fixed which she tried to charge me five dollars to fix it but then did it for free.. Just yesterday three more of my nails cracked which it's only been four days since Saturday and I messaged her on Facebook messenger and she told me that it would cost me 15 dollars to fix them!.. I was like WHAT??.. I just got them done 4 days ago they should not be chipping already and I should not be charged to get them fixed after I just paid to get them done!.. and I asked for a refund . She told me they do not do refunds and that she'll fix the three for free but to never come back to her salon again.. then deleted her message. I responded with no you don't have to fix it now and I sure won't be back.. I'm very disappointed and upset and thought it was extremely rude!!
She did amazing on my nails for prom and we had nice conversations
Worst manicure I have ever had! Enjoyed my pedicure by an older lady.
Manicure was hand in warm water, clean cuticles and file while I was in chair getting pedicure. No one else was in the salon. So unhappy with it.
I go here for special events but I always have a great time they have pretty much anything nails lol good prices too and you can get in an our manipedi in about an hour. The photos are the end product but not the store.
I have been going here for 15 years. Tonya and Tony provide excellent services. I bring my family here, too. This place really is the best place for nail sets, manicures, pedicures and even eyebrow waxing.
They did such a good job on my nails! This is definitely the only place I will go in Stillwater ????
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Kim Ly's Nails Info
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Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Opening Hours
| Monday | 10:00 AM - 05:00 PM |
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| Tuesday | 10:00 AM - 05:00 PM |
| Wednesday | 10:00 AM - 05:00 PM |
| Thursday | 10:00 AM - 05:00 PM |
| Friday | 10:00 AM - 05:00 PM |
| Saturday | 10:00 AM - 05:00 PM |
| Sunday | 10:00 AM - 03:00 PM |
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