Pro Nails

+1 336-434-4416

110 E Fairfield Rd #128, High Point, NC 27263 United States of America

Open Today: -

Quick Facts About Pro Nails

Pro Nails Place has a combination of strengths and weaknesses based on the comments provided.

Strengths:

1. Excellent Customer Service: One customer had a positive experience, stating that the nail technician made her feel special, took her time, and engaged in a conversation about various topics. This indicates that the staff is friendly, attentive, and focused on providing a pleasant experience.

2. Skillful Work: Despite some concerns about the professionalism and customer service, a few customers mentioned that the nail technicians at Pro Nails Place do excellent work. This suggests that the staff is skilled at providing quality manicures and pedicures.

3. Flexibility: One customer mentioned that a nail technician, Jack, managed to fit her in even though he had limited time. This demonstrates that the salon is willing to accommodate customers even when they are busy, which can be viewed as a positive attribute.

4. Mood Polish: Pro Nails Place offers mood polish, which changes color based on temperature. Customers mentioned enjoying this feature, which indicates that the salon offers unique and trendy nail options.

Weaknesses:

1. Expensive Pricing: Multiple customers mentioned that Pro Nails Place is expensive. One customer paid $85 for services, including a tip, which they considered to be too high for the quality of work received. Another customer paid $25 for a gel manicure, which chipped the next day. This suggests that the prices may not be justified by the quality of the services provided.

2. Inconsistency: A customer mentioned that while their cousin received prompt service, they had to endure a longer wait time. This inconsistency in serving customers indicates a lack of organization within the salon, which can diminish overall customer satisfaction.

3. Poor Professionalism: One customer described encountering unprofessional behavior from the staff. They mentioned that the technician was sitting on her phone, ignoring customers while claiming to have appointments. This reflects negatively on the professionalism and customer service at Pro Nails Place.

4. Inaccurate Advertising: A customer noted that the doors of the salon advertised "walk-ins welcome" and opening hours from 10 am to 8 pm. However, when they arrived before 6 pm, they were informed by the staff that there was no time available for their desired service that day. This discrepancy indicates that the salon does not accurately represent its availability and may inconvenience potential customers.

5. Lack of Updated Pricing: One commenter mentioned that Pro Nails Place overcharges its customers. This indicates that the salon may not have clear, updated pricing or may not communicate these prices effectively to customers, which can lead to confusion and dissatisfaction.

In conclusion, while Pro Nails Place does have strengths such as excellent customer service, skillful work, flexibility, and unique nail options like mood polish, there are also noticeable weaknesses. These include expensive pricing, inconsistency in service, poor professionalism, inaccurate advertising, and lack of updated pricing information. Addressing these weaknesses can help the salon improve overall customer satisfaction and attract more clientele.

Best TL Reviews

So I had they best nail experience out of 20+ years. I show up at 6:55pm. After finding the it on google. I have ever been there before. Now keep I mind they close a 8pm. There was a sign that said APPOINTMENTS ONLY (IN BOLD RED TEXT). I was about to turn around and get back in my car. But I said let me at least try. I always say "A try beats A fail any day". So I open the door and poked my head in to ask. She started at almost 7:30 after she ate an let my feet soak. She did the wax and my cuticles for free. Hand painted my designs. We had the best conversation! Including God, making money, men, family and the weather. My total was so $105. I tipped her $20 because I left at 10:10pm. MY POINT IS SHE WAS THE BEST! I just really enjoyed her making me feel special and taking her time and not rushing just to get my money. IT IS REALLY IS STILL GOOD PEOPLE OUT THERE! ALSO TRYING WHEN IT LOOKS IMPOSSIBLE EQUALS BLESSINGS AND LIFE CHANGING MOMENTS!

This place is very expensive I got my nails painted in gel with white tips no ext it was 25 dollars and my nails chipped the next day. He did good scrubbing my feet but my big toenails were shaped different and half of the pain on big toe came off the next day. They were friendly but the prices are way too high for the work. I paid 85 for my services all together including the tip

Jack was amazing !! Fit me in even though he didn’t have much time and made my feet so soft !

I came with my cousin who convinced me. I really didn't want it but she was treating ????. So we go in and first thing after can I help you?, They ask us to sit. Immediately there were 3 ppl who went in front of us. After waiting over 30 minutes wait they finally got my cuz for her pedicure but i waited more. Even switched stations. They finally got to me. I was skeptical but they do awesome work. Customer service and professionalism needs work. I will go back to get my fill in though ????

Someone recommended this place to me and I was excited to try them out. As I walk in, the door says walk-ins welcome and open 10-8. The woman is sitting in one of the pedicure chairs on her phone "absolutely no customers" the time was 5:50, she looks at me confused "may I help you?" I tell her I want SNS manicure. She then tells me she doesn't have time BC she has a 6:00 appointment. So I asked her what time could I come back and she said I have two appointments and it will probably take til 8.. She said I can come back tomorrow. I told her i worked most of the day tomorrow and I asked her "are you the only one here that can do it today?" She proceeded to tell me to come back tomorrow.

Love my nails very kind prices good

Always great nails and feet. Mood polish blue warm purple cold.

Pricking isn’t updated and overcharges