90's Nails

+1 203-757-6844

495 Union St, Waterbury, CT 06706 United States of America

Open Today: -

Quick Facts About 90's Nails

Strengths: 1. Customer service: There are positive comments about friendly and nice workers who provide a pleasant experience. This indicates that the staff has good interpersonal skills and can create a positive atmosphere for customers. 2. Skilled nail technicians: Some customers had positive experiences with specific technicians, such as Ellen and Hilary, who provided a great service and did an amazing job. This indicates that there are skilled and talented nail technicians at the salon. 3. Variety of services: The salon offers a range of services such as pedicures, gel manicures, and spa pedicures. This shows that they cater to different customers' preferences and have a diverse menu of services available. 4. Affordable regular manicure price: One customer mentioned that the regular manicure was priced at $15, which seems to be reasonable compared to the gel manicure price. This indicates that the salon provides affordable options for those who prefer a regular manicure.

Weaknesses: 1. Sanitary conditions: Complaints about the dirty pedicure sink and the lack of instrument sanitation raise concerns about the salon's cleanliness and hygiene practices. This is a significant weakness as customers expect a clean and sanitary environment when getting their nails done. 2. Unprofessional behavior: A customer reported that the staff was pushy and rude when they declined a gel manicure and opted for a regular one instead. This indicates unprofessional behavior and poor customer service skills, which can leave a negative impression on customers. 3. Poor quality services: There are multiple complaints about nails popping off or breaking shortly after getting them done. This suggests that the quality of services, particularly in terms of longevity and durability, may be subpar at this salon. Customers expect their nail treatments to last for a reasonable amount of time, especially when paying higher prices for gel manicures. 4. Lack of customization options: One customer expressed disappointment about not being able to get the color and design they wanted, as the technician refused their requests. This suggests that the salon may have limited options when it comes to colors and designs, which can be restrictive for customers who wish to have more personalized nail treatments. 5. Improper removal techniques: One customer had a negative experience with the removal of dip nails, where the technician aggressively ripped off the dip, causing damage to the customer's natural nails. This indicates a lack of proper techniques and care when it comes to removing nail enhancements, which can lead to customer dissatisfaction and harm to their nails.

In conclusion, 90's Nails place has some strengths, such as friendly staff, skilled technicians, and a variety of services. However, there are significant weaknesses in terms of cleanliness, unprofessional behavior, poor quality services, limited customization options, and improper removal techniques. These issues need to be addressed in order for the salon to improve its overall reputation and provide a satisfying experience for its customers.

Best TL Reviews

This place is SO DIRTY! The pedicure sink was filthy. I had to ask for it to be cleaned, when I did she only rinsed it with water. I was about to walk out, then another lady came over and sprayed the wet bowl with alcohol then rinsed it out (no sink bag was used!). At the end of the pedicure I watched to see if she would clean and sanitize the instruments, SHE DID NOT! I will not be returning ????

The city/state need to look into the unsanitary conditions at this place (undercover).

I am so upset right now Sunday night it's not even been two weeks since my nail fill three just popped off didn't break they pop off I work extremely hard for my money as well as everybody else does I got the original titps done four weeks ago two weeks ago I had my tips done it hasn't even been two weeks and they not broke popped off

why is it that i already had to go back for a different nail, if i’m paying 45$ for a GEL pedicure it should last more than just 1-2 days!

If your coming here to get a pedicure you need to ask for Ellen she is absolutely awesome and will do anything on your toes that you want. She is extremely friendly And takes her time and she gives the best massages!! I highly recommend her she is my go to girl for my toes.

Worker was very nice and it was a fun and pleasant experience. My new favorite nail salon.

I had Hilary as my nail tech and she did an amazing job! A spa pedicure and gel manicure in under 40 minutes and it came out perfect. I highly recommend seeing Hilary!

ABSOLUTELY THE WORST EXPERIENCE I HAVE EVER HAD! I went in with dip on my nails, normally to remove acetone is use. At this establishment, the dip was RIPPED off of my nails, taking most of my nail with it. Painful and this ruined my nails. I had asked the technician to stop and soak them but was told no, soaking would get the same result. From there I asked for one color with a design, I was told no again to the color polish I wanted and the simple line designs look like a middle schooler did them. The cherry on top, the hands don't match. My advice, go ANYWHERE but here.

would leave a negative review if possible. so i made a manicure appointment for my mom and i at 12. i go in and say i’m here for my appointment for a manicure and i saw that regular was $15, gel was $35 WHICH IS CRAZY. It used to be $10 extra for gel, now $20?? wasteful. they continued to push for gel at the counter. i said no regular manicure, gel is too high of a price. they said gel manicure again, i said no REGULAR. they said ok pick a color- my mom and i walk over to the polish and not even A MINUTE after they approached us and asked if we were ready and we’re just so rude and pushy as if we were wasting their time. ended up walking out. very unprofessional.