Best Brows Threading Salon

+1 201-998-8500

594 Ridge Rd, North Arlington, NJ 07031 United States of America

Open Today: -

Quick Facts About Best Brows Threading Salon

Best Brows Threading Salon has both strengths and weaknesses based on the comments provided.

Strengths: 1. Talented and Knowledgeable Staff: Multiple customers mentioned the staff's skill and expertise in eyebrow threading. They praised Neha and Dolly specifically for their ability to clean up and shape eyebrows, cater to individual needs, and provide helpful advice on regrowing and maintaining healthy brows. This indicates that the staff at Best Brows Threading Salon is well-trained and experienced in their craft.

2. Good Customer Service: Several comments mention the friendly and kind nature of the staff. They take their time to make sure the eyebrows are clean and even, providing a great experience for customers. The positive customer service helps to create a pleasant environment and makes customers feel comfortable and valued.

3. Convenient and Short Waiting Time: One customer commented that even on a busy day like Saturday, they did not have to wait for a long time. This indicates that Best Brows Threading Salon manages its appointments efficiently and respects customers' time.

4. Painless and Quality Eyebrow Threading: Many customers mentioned that they had painless experiences with eyebrow threading at Best Brows Threading Salon. They also reported leaving with perfect and well-shaped eyebrows, indicating that the salon provides high-quality services.

Weaknesses: 1. Inconsistent Service: One negative comment pointed out a lack of consistency in service. The customer mentioned that they were not informed about other staff members being available for eyebrow threading and felt neglected. Additionally, the negative attitude and unhelpfulness of the cashier affected their overall experience. This suggests that the salon may need to improve communication among staff members and ensure that customers are informed about all available options.

2. Subpar Facial Experience: A customer had a negative experience with a facial at Best Brows Threading Salon. They noted that the attendant's behavior was unprofessional, as she left the customer unattended, loudly spoke on the phone during the treatment, and cut the facial short. The customer also mentioned the uncleanliness of the towel covering the bedding. This indicates that the salon may need to improve the quality of their facials and the professionalism of their staff members.

3. Lack of Receipt and Rewards Program: One customer mentioned that they were denied a receipt and the opportunity to sign the rewards program. This lack of transparency and adherence to standard business practices could weaken the salon's credibility and customer trust.

In summary, Best Brows Threading Salon has strengths in terms of talented and friendly staff, good customer service, short waiting times, and painless and quality eyebrow threading. However, there are weaknesses regarding inconsistent service, subpar facial experiences, and a lack of adherence to standard business practices. These weaknesses may need to be addressed in order to maintain and enhance the salon's reputation and customer satisfaction.

Best TL Reviews

I went to another place and they completely thinned out my eyebrows. I spent 2 months growing it out. I came to best brow and Neha helped me clean it up and also explain how I can fix and regrow the brows back to a thicker and healthier brow. She was so incredibly kind, helpful, and talented!

Dolly is amazing! She has been threading my eyebrows for the past year. She’s very kind and does a great job on eyebrow threading. She takes her time making sure the eyebrows are clean and even. Love coming here, always a great experience and not a long waiting time even on a Saturday.

I have very thick eyebrows and Dolly takes care the best of me. I travel from Jersey City all the way here just to be seen by her. Absolutely nice human all around and very talented person.

If I could give this place 0 stars, I would. I walked in, no one greeted me with any information, I was under the impression that only one person was doing eyebrows.

So I sat and waited for them to finish so I could go next. When another patron walked in, the woman behind the cash register, stood up to do her eyebrows and when I mentioned that no one told me she was available to do them, (I was sitting there waiting) the patron gladly waited, but the cashier had a negative attitude towards me.

I paid, and when I asked for a receipt, the cashier lied stating she doesn't give those and even refused to sign their rewards card that they had at the front of their cash register. I don't know what her problem was, but don't waste your money here.

Neha always does my eyebrows perfectly!!! Just had an amazing relaxing facial!! Face is glowing. 12/29/22 Had a great facial with Dolly.

Seriously, this place is horrible. I came in on a Tuesday to get a facial. The woman attending said she can only give me a basic facial which is 30 minutes because she was the only person in on that day. I agreed because I had never been there before and wanted to give the place a try. Plus a 30 minute facial for $30.00 is a pretty good deal.

I walked in the room where the facials are given and instantly I noticed the beige and light orange stains on the white towel covering the bedding I was about to lay on. I figured it was okay because my clothing will block the dirty parts. The lady starts the facial at 3:35. I know because I had my watch on. She starts the facial and It's pretty good. She applies lotions, water, scrubs, and massages my face which was also good.

Then at 3:51 another customer walks in. The attendant walks out on me, which is fine, she was the only one there to attend customers. She helps the new customer. I think with eyebrow threading. That customer leaves after the service was provided.

As that customer is exiting another walks in. The attendant doesn't even bother to check on me between customers. Helps that second customer that just walked in after the one that just left, I think with eyebrow threading again.

Then that customer leaves. I'm still laying down wondering when the attendant will come check on me. About 17 minutes had passed. Then her phone rings. She puts it on speaker, starts talking to a man that just called her, in a super loud voice, and yes remember, they are on speaker.

While yelling back and forth with this person on the phone for about 2 minutes, she wipes my face and says, "Good?!"

I wasn't sure if she was talking to me or to the gentleman on the phone. She repeated it even louder than the first time,"Good?!" I opened my eyes and asked, " Are you speaking to me or the person on the phone?" She replied, "You." I said, "That was only a 16 minute facial, it's supposed to be 30 minutes." The lady starts yelling at me, "No,No that was 30 minutes" I replied, "No it wasn't. I have a watch." While pointing at my watch. She insisted that it was 30 minutes even though it wasn't so. I was a bit intimidated with her loud voice and assured her I was going to pay her, her money. I grabbed my bag which had to be placed on a basket on the floor as soon as I had entered the room, walked to the cash register and gave her $30.00 in cash with no tip.

If it's just an eyebrow threading place fine, but don't pretend that this place has time for facials because it clearly doesn't!

Dolly is the best eyebrow threader! It’s painless and I always leave with perfect eyebrows.

I love coming here! It is worth the 40 minute commute. The customer service is amazing and they are the only place that gives me perfect brows. Neha is the best!!