Quick Facts About Glamour Nail Spa
Glamour Nail Spa has a number of strengths that are highlighted in the comments provided. First, many customers appreciate the cleanliness and modernity of the spa. The constant upgrades show a commitment to meeting the needs of their customers and creating a comfortable environment for them. Additionally, the use of high-quality products is praised by customers. This indicates that Glamour Nail Spa prioritizes providing the best services and materials to their clients.
The comments also mention the well-trained staff and their ability to meet the needs of the customers. The staff's patience and flexibility, such as fitting in last-minute appointments or being punctual for scheduled appointments, have been noticed and appreciated by clients. This shows that Glamour Nail Spa values customer satisfaction and strives to accommodate their clients.
Another positive aspect highlighted in the comments is the pleasant demeanor and professionalism of the owner, Kelly. Customers enjoy her kind and sweet nature, and she is commended for her willingness to listen and understand the needs of her clients. This personal touch adds to the overall positive experience at Glamour Nail Spa.
However, there are also some weaknesses mentioned in the comments that need to be addressed. One major concern is the poor service provided by a specific nail technician named Kim. There were complaints about poorly done nails, including torn cuticles, bloody nails, and uneven texture. It is suggested that Kim is not adequately trained and should not be working on clients until she is ready. This implies a lack of quality control and supervision in the nail spa.
Another weakness pointed out is the unprofessional behavior of the manager, who was constantly on her phone during appointments and did not provide proper attention to customers' concerns. This lack of professionalism can lead to a negative experience for clients and potentially deter them from returning to the spa.
Furthermore, there were complaints about the pricing structure and lack of transparency in pricing. One customer mentioned being charged extra for longer nails without a specified price board, which can create ambiguity and confusion for clients.
Some customers also expressed dissatisfaction with the quality of the service provided. There were complaints about thick, bumpy, and uneven acrylic nails, which indicates a lack of attention to detail and a failure to meet customer expectations. Inconsistent shaping and failure to clean up excess paint were also reported.
In conclusion, Glamour Nail Spa has several strengths that contribute to a positive experience for customers, such as a clean and modern environment, use of high-quality products, and a well-trained staff. However, there are areas of improvement needed, such as addressing the poor service provided by a specific technician, ensuring professionalism from the manager, and improving the attention to detail in the nail services provided. Additionally, being transparent with pricing and maintaining consistency in service quality should be prioritized to enhance the overall customer experience at Glamour Nail Spa.
Best TL Reviews
Glamour nails is a favorite of mine, I’ve been a loyal client coming here for 6+ years. I was recommended by a friend to have Kelly do my nails, Kelly is the owner and such a delight! Very sweet and kind, if you communicate with what your needs are she will do her best to meet them.
Very clean and modern spa, this spa is always going through upgrades to meet the needs of their customers. Always the best products used and comfortable chairs throughout the salon.
All the staff is well trained and more than qualified to meet your needs. I really appreciate everyone for their patience and the ability to fit me in last minute or schedule me for an appointment and be on time.
Thank you again Glamour Nails Spa
They tore up my daughter’s nails and cuticles, she had three bloody nails, and they used the file on her nails AFTER they completed the shellac paint, creating the uneven texture and peeling. She also used a nail file on my daughter’s fingertip, and caused an abrasion.
The nail tech on our receipt says Kim(Thuy) and she’s clearly not trained and shouldn’t touch anyone’s nails until she’s ready.
I wasn’t seated directly next to my daughter and was also receiving my own service, so I didn’t see the work until it was completed, unfortunately.
The place was full and my nails were done well, but avoid Kim’s chair.
The manager was very unprofessional on her phone the whole time, didn’t care for anything I had to say in regards to my hands , the acrylic burned my nails multiple times because she caked it on so thick . She also charges by the length and doesn’t provide a price board . Don’t recommend this nail shack to anyone they are just trying to get you in and out if your a first time customer. They cater to woman who can’t see the poor quality they provide . 50$ Very thick , bumpy , and overall ugly .
My experience with Glamour Nails was great! I've been looking for a salon for awhile, and I've settled on this place being my go-to. It's very hygienic and the staff are friendly. I wasn't planning on getting a pedicure until I accidentally kicked a table and broke my toenail! I thought that nail was a goner, but the staff was able to glue it back together. What a life saver!
I had never been here before, they got me in last minute, in a pinch. Originally it was supposed to be an hour wait, after calling around to multiple places to try to get in ASAP I had no luck. Glamour Nails called me back to ask if I still wanted to get in, which of course I said yes. I love that they even thought of me to call me back. Mei did my nails and eyebrows SO GOOD ???????????????? She really took care of me! Cat is also absolutely amazing. I saw her in my most recent visit!
NOT WORTH IT !! I had my gel done yesterday morning 08AUG YOUand the manicure did even last a night its already coming off and the guy put the wrong shade of color not the one i asked for but i let that go ..3 of my finger nails are already coming off this was a waste of my money honestly not fair at all .Am highly disappointed !
They always do such a great job on my nails... They know exactly how I like my nails everytime I come in...
Sweet staff, but terrible attention to detail. I showed examples of what I wanted and even though the salon didn’t have the exact colors, that was fine. I picked what I felt would match and the execution was bad. Total for this and a pedi with regular polish was $95 before tip.. yikes.
•The tips where 3x as thick as the reference photos
• the nail surface after filing was lumpy and uneven, the shaping was more rounded than pointed as shown
• shaping was crooked and nails didn’t match
•When I asked the tech if he could remove the dark dip powder accent nail because it was darker than the example, he said he couldn’t. Being that i’ve never had dip, I wasn’t sure if that true or an excuse to not want to restart.
•didn’t reach paint to edge of nail, but stopped short
• didn’t shape the french tip evenly
• didn’t cleanup the excess paint under/around nail
Place Pictures
Glamour Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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Location
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