Browline Eye Brow Threading

+1 770-545-8059

2133 Lawrenceville-Suwanee Rd #5, Suwanee, GA 30024 United States of America

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Quick Facts About Browline Eye Brow Threading

The comments provided offer insights into both the strengths and weaknesses of Browline Eye Brow Threading place. From these comments, it is clear that the business has both positive and negative aspects to consider.

Starting with the weaknesses, the most significant issue highlighted in the comments is the unsanitary business practices. The commenter describes a lack of cleanliness in the waxing room, with dirty towels and an unprepared table. This raises concerns about proper sanitation procedures and the risk of cross-contamination and spreading infection. Additionally, the commenter mentions the use of a visibly dirty towel on their freshly waxed skin, which is highly unhygienic and unacceptable. These unsanitary practices reported by the commenter significantly undermine the reputation of the business and highlight a critical weakness in their operations.

Another weakness mentioned in the comments is the lack of professionalism and customer service demonstrated by Nikki, one of the staff members. Nikki allegedly left the room multiple times during the service and was aggressive and dismissive when the customer expressed their concerns. The commenter also notes that Nikki told them how to complain about their service, which can be seen as disrespectful and unprofessional behavior. Such poor customer service can leave clients feeling undervalued and dissatisfied with their experience.

Moving on to the strengths highlighted in the comments, one recurring theme is the skill and expertise of some of the staff members, particularly Heena and Naz. They are commended for their excellent eyebrow threading and shaping. This suggests that the business has talented and capable employees who can deliver quality services. Additionally, there are positive comments about the customer service provided by Heena, with mentions of her taking her time and making customers feel welcome. This indicates that some staff members prioritize providing a pleasant and personalized experience for their clients.

Furthermore, some comments praise the range of services offered. Customers express satisfaction with eyebrow threading, eyelashes, waxing, and facial services. This suggests that the business caters to diverse beauty needs and offers a comprehensive range of treatments. The positive experiences shared by customers who tried different services indicate that the business can deliver satisfying results in multiple areas.

Overall, it is clear that Browline Eye Brow Threading place has strengths in terms of the skills of certain staff members and the range of services offered. However, the significantly unsanitary practices reported and the poor customer service demonstrated by Nikki are major weaknesses that should not be overlooked. Improving sanitation procedures and addressing issues of professionalism and customer service should be a priority for the business to ensure a positive and safe experience for all customers.

Best TL Reviews

UNSANITARY BUSINESS PRACTICES with photos attached. Keep in mind I was asked by Nikki not to post these photos. Ladies, please save yourself from visiting this business. I have seen the way they handle their business behind closed doors and I feel an obligation to post a warning to other potential customers. I wish I took more photos but the ones I have are sufficient for the purposes of this review.

As I entered the establishment, it appears clean from the front lobby. As I was taken to the room for waxing, the room was not cleaned at all in between customers. A collection of dirty towels were sitting in the room, and the table was not prepared for a new service. I politely informed Nikki that the room was dirty, and gave her the opportunity to clean it. I should have left in that moment, but we began my wax service at that point. In between waxing, Nikki opened the door and left the room multiple times (I count 3) to tend to other customers while my legs were wide open and my service wasn’t completed. That’s fine, I didn’t make it a huge deal.

The last straw for me, was when Nikki brought a warm towel to wipe my legs and I noticed that the towel was NOT CLEAN. This warm towel was VISIBLY dirty, contained hairs of a previous client, and she had the audacity to apply this disgusting towel to my freshly waxed skin. It was an awful experience, and I truly hope that this was just a bad day and not how they truly operate their business behind closed doors.

I told Nikki that I wanted to speak to the manager simply to inform them of my experience and she aggressively said, “Well make sure you only complain about the environment and not about my service because I did a good job on you and you know that.” I honestly couldn’t believe she had the audacity to tell me how to complain about my service lol. As I was leaving she also asked me not to post the photos. I’d rather protect potential customers than to save the reputation of a trifling business.

After submitting this review I will also be contacting state board to inform them as well.

As a business that caters to delicate and sensitive areas of the human body, it is imperative that the proper sanitation procedures are enforced as there is the risk of cross contamination and spreading infection. Do not come here ladies. Find a reputable, clean, and thorough place to handle your wax and threading needs.

Heena was very nice on the phone and in person, she did my eyebrows perfectly, like never before. And she made me try eyelashes for the 1st TIME, I did love them for my shooting. Thank you for great customer service and service was amazing ????

Heena always takes good care of me. She takes her time to make sure my eyebrows look clean and nice! Highly recommend this place!! She makes you feel welcome!

I’m very pleased with the services they provide. Niki has always does a perfect thread shaping and brows tinting for a wedding was absolutely amazing. All of the ladies do great work at this salon.

Amazing experience! I got the diamond full facial and it was worth every penny. Nikki took her time and really did a great job. It was such a relaxing experience.

I always get my eyebrows threaded here and love them and this time I decided to try Brazilian and armpit waxing as well. Nikki was great and explained everything well, used a high quality wax and the price was fair. i will be back for more waxing services and may try the facial next time!

They are so nice! I always ask for Naz, she does the best job and is the only one I trust with my brows!

Update:

Naz has moved, and I now do my brows with Ms. Heena! She does an excellent job! I always go to her!

Heena is very patient and listened to how I wanted my eyebrows! They look perfect and sleek. Thank you for a wonderful experience!