Quick Facts About OPL Nails and Spa
OPL Nails and Spa has received a range of feedback from customers, providing insight into the strengths and weaknesses of the establishment. By analyzing these comments, we can gain a better understanding of what the salon excels at and where it may have some areas for improvement.
Starting with the strengths, several customers praised the technicians at OPL Nails and Spa for their exceptional service. Comments such as "Liz was my technician and she was amazing!" and "I have seen Joseph the last 2 times, and he is friendly, kind and extremely talented" highlight the skill and professionalism of the staff. Customers appreciated their attention to detail, as well as their ability to make them feel comfortable and at ease during their visits. The positive experiences customers had with specific technicians indicate that OPL Nails and Spa has capable and talented staff members who have built a loyal client base.
Additionally, customers highlighted the good pricing and quality of the service at OPL Nails and Spa. One customer mentioned that they chose the salon based on good ratings and found the quality of the service to be good. Another mentioned that they have been a customer for many years, indicating that the salon has consistently provided satisfactory service to retain repeat customers. The affordability, combined with the quality of the service, is a strength that sets OPL Nails and Spa apart from other salons.
Some customers also noted the positive changes in ambiance at OPL Nails and Spa. Comments like "The shop is in the midst of a makeover decor wise and is looking and feeling great" and "the atmosphere is now much friendlier and welcoming" suggest that the salon has made efforts to improve its overall aesthetic and create a more inviting environment for customers. The mention of new chairs and a new look indicates that OPL Nails and Spa is actively investing in upgrading its facilities to enhance the customer experience.
While OPL Nails and Spa has several strengths, there are also areas for improvement highlighted in some of the comments. One customer mentioned that their nails didn't come out good despite being recommended to visit the salon. They mentioned uneven lengths and shapes, as well as mistakes in the application of gel and cuticle care. This highlights a potential weakness in the consistency of the service provided. It is important for OPL Nails and Spa to ensure that all technicians are skilled and pay close attention to detail to avoid such inconsistencies in the future.
Another customer mentioned confusion with pricing, indicating that the salon should work on providing clear and transparent pricing information to avoid any misunderstandings. Clear communication about pricing and ensuring that staff members are attentive to customer preferences are important aspects to improve the overall experience at OPL Nails and Spa.
There was also one comment regarding a negative customer service experience, with the owner being disrespectful and disregarding a customer's preferences. This highlights a significant weakness in terms of customer service and the need for the salon to prioritize listening to and respecting customer feedback and preferences. The customer's statement "Customer is always right" reinforces the importance of valuing customer opinions and ensuring that their needs and preferences are met.
Overall, OPL Nails and Spa has several strengths, such as skilled technicians, good pricing, and efforts to improve the ambiance. However, there are areas for improvement, including consistency in service quality, clear pricing communication, and a stronger focus on customer service and satisfaction. By addressing these weaknesses, OPL Nails and Spa can enhance its reputation and provide an even better experience for its customers.
Best TL Reviews
Liz was my technician and she was amazing! I haven't been in since right before COVID and I was a mess! She was so thorough and gentle and made me feel at ease. The shop is in the midst of a makeover decor wise and is looking and feeling great. The new chairs are amazing! I'm looking forward to seeing the end result of the new look. Liz is my girl as long as I will be going there. I've been a customer off and on for many years and recommend Enails highly.????????
Recently had to switch nail salons after having gone to the same lady for years. I picked this place because of the good ratings and its closeness/accessibility. They got me in pretty close to my appointment time and the man that did my nails was very nice! They have good pricing and the quality of the service is good. I plan to use this place as my new go to! I highly recommend!
I LOVE this place! I have seen Joseph the last 2 times, and he is friendly, kind and extremely talented. I used to go to his brother, David, (who moved away) and I am so happy they kept this wonderful business in the family ????
My nails didn’t come out good despite being recommended here. They are all different lengths and shapes even though it’s my natural nails. The person I had was not even paying attention. My toes were done for 4 hours and got smudged. The gel was painted above some cuticles. Even reached out & got no response. Prices are confusing?
The pictures on social media is only from one nail tech, so if you don’t have that specific one- I would not go.
Lindsay is a very competent and kind nail professional. Takes excellent care of me and my 90- year-old mother. Under new family management. Much better service model than the previous management. New look with great new vibes.
You won't be disappointed. Completely automated scheduling. Thank you E Nails!
I have been going to this same salon for many years. When David and Natalie were the owners. Now that David’s brother Joseph has taken over, i will continue. They are a wonderful family and are so friendly and professional.
Owner disrespected me. Asked for powder got acrylic. Asked for purple and came home with blue. Brought this to his attention and he totally disregarded me and did his own thing. Customer service was not provided. Customer is always right. Needs to listen! My husband and I were once valued customers and were out of town for several months and upon our return was not recognized and didn't get my usual customer service. Can't go back and need to move on. Extremely disappointed!
I love the people that work in this salon. They are excellent and do beautiful work. The shop just recently changes names and the atmosphere is now much friendlier and welcoming. I would highly recommend them.
Place Pictures
OPL Nails and Spa Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot