Golden Nails Full Service Nail Salon

+1 563-559-2412

2750 S 16th St, Clinton, IA 52732 United States of America

Open Today: -

Quick Facts About Golden Nails Full Service Nail Salon

Golden Nails Full Service Nail Salon has received mixed reviews, with some customers praising their friendly staff, fantastic job, and fun experience, while others have complained about rude and disrespectful service, poor customer service, and difficulties with appointments. Additionally, there have been concerns raised about pricing and the quality of the nail polish application.

One of the strengths of Golden Nails is their friendly and welcoming staff. Customers have mentioned that the staff members were super friendly and created a fun experience. This positive attitude and friendly atmosphere can contribute to a comfortable and enjoyable visit for customers.

Another strength mentioned is the ability of the nail technicians to deliver exactly what the customers want. One customer specifically mentioned that their daughter wanted a cow design and the nail technician was able to deliver it accurately. This indicates that the salon has skilled and talented technicians who can meet specific design requests, resulting in customer satisfaction.

Fair prices are also mentioned as a positive aspect of Golden Nails. Customers have noted that the prices are reasonable and that the salon offers value for money. This can be particularly appealing to customers who are looking for quality service at an affordable price.

However, there are weaknesses that have been pointed out by customers. One major weakness is the rude and disrespectful behavior of some staff members. Multiple customers have mentioned their disappointment with the unprofessional and disrespectful attitude of the employees. This can significantly impact the overall experience and deter customers from returning.

Another weakness is the poor customer service experienced by some customers. There have been complaints about long waiting times, being ignored during appointments, and feeling neglected by the staff. This indicates a lack of organization and efficiency in managing customer appointments and ensuring a timely and attentive service.

Some customers have also raised concerns about pricing transparency. One customer mentioned being surprised by additional charges and an undisclosed card minimum, which significantly increased their bill. This lack of transparency can leave customers feeling deceived and dissatisfied with their overall experience.

There have also been complaints about the quality of the nail polish application. One customer shared their disappointment with the polish peeling off just 36 hours after application. The customer expressed surprise as they did not engage in any activities that would normally cause such quick peeling. This indicates a potential issue with the quality of the products used or the application technique, leading to unsatisfactory results for the customers.

Another weakness mentioned by a customer is the limited options for special designs. The customer states that the salon can only offer simple designs such as stickers and basic line art. This limitation may deter customers who are looking for more intricate and unique nail designs.

In conclusion, Golden Nails Full Service Nail Salon has strengths in terms of friendly staff, the ability to deliver specific design requests, and fair pricing. However, there are weaknesses in terms of rude and disrespectful behavior, poor customer service, pricing transparency issues, the quality of nail polish application, and limited options for special designs. These weaknesses can significantly impact the overall customer experience and may need to be addressed to improve the salon's reputation and attract more customers.

Best TL Reviews

My sister and I took my mom and niece to get pedicures! Very fun experience!! The staff was super friendly and did a fantastic job! I will definitely be back! Thank you !!

My daughter wanted a cow design and showed her inspiration pictures and the wonderful nail tech delivered and gave her exactly what she wanted. She was extremely pleased with the outcome. They are always patient with me when I can't decide on the color I want.

The worst place I have ever been to. Both were f the ladies that work there are rude and disrespectful unprofessional.

They have the worst customer service ever. Whenever my friend asks me If we can get our nails done I always agree, as long as we don’t go to this place. That’s how terrible it is. Not a very relaxing experience to say the least.

Called and got an appointment. After awhile, one of the nail techs asked if she could help me. I told her my name and my appointment time. She said I could have a seat, and went back to working on another's nails. She and other nail techs, finished with customers nails, then pulled other customers from pedicure area to their nail stations. They paid no attention to me or the 45 min., past my appointment time. I soon left.

They are all amazing. Very friendly. Very fair prices.

I went for nail polish application, so what is called the nail polish change for $7. It is not posted anywhere that there is a card minimum of $10, so after buying a bottle of lotion my $7 nail polish became a $19 visit.

While painting my nails the tech needed to thin the polish with something.

The picture is from 36 hours later, sure I get traditional nail polish does not last, but every other place the polish will last more than 36 hours including my own polish.

As you see it's peeling off of my fingers, and you might ask yourself if I'm a cement worker, but I'm not, so I can't think of any reason why this nail polish would look the way it does already and it's peeling off, not even chipping off, peeling off.

This was my second visit, first time I couldn't have been happier that's why I went back, and I will also say last time $7 it also went on my card without an additional purchase.

Can't do very many special designs, mostly just stickers, simple line art, or their designs. The shape was okay.