Lola Vie Nail Spa

+1 228-206-3817

12373 US 49 #9, Gulfport, MS 39503 United States of America

Open Today: Closed

Quick Facts About Lola Vie Nail Spa

Lola Vie Nail Spa has received a mix of positive and negative comments, which provide insights into both the strengths and weaknesses of the spa. In terms of strengths, the positive comments highlight the friendliness and professionalism of the staff, the fast and accommodating service, the quality of the manicures and pedicures, and the cleanliness of the salon. On the other hand, the negative comments reveal weaknesses in customer service, lack of communication, and instances of infections contracted after nail treatments.

One of the strengths of Lola Vie Nail Spa is the positive feedback regarding the friendliness and professionalism of the staff. Customers appreciate the welcoming atmosphere and the kind and welcoming nature of the employees. This creates a comfortable environment for customers and contributes to a positive overall experience. Additionally, the mention of fast service indicates that Lola Vie Nail Spa is efficient and values their customers' time. This can be a major strength for individuals who are looking for quick and efficient nail treatments.

The quality of the manicures and pedicures provided by Lola Vie Nail Spa is also highlighted as a strength in the positive comments. Customers express their satisfaction with the services they received, praising the skills of specific technicians, such as Marsha. This indicates that Lola Vie Nail Spa has competent and experienced staff that can deliver excellent nail treatments. Furthermore, the positive comments regarding the variety of nail colors and products available suggest that Lola Vie Nail Spa offers a wide range of options for customers to choose from, catering to different preferences and tastes.

The cleanliness of the salon is another strength mentioned by satisfied customers. A clean salon environment is essential for maintaining good hygiene and preventing the spread of infections. The positive mention of a clean salon indicates that Lola Vie Nail Spa prioritizes cleanliness and takes the necessary steps to maintain a safe and hygienic environment for their customers. This can be a major selling point for customers who are concerned about cleanliness and hygiene in nail salons.

While Lola Vie Nail Spa has several strengths, there are also weaknesses that can be identified from the negative comments. One major issue raised by a customer is the occurrence of infections after receiving nail treatments. This is a serious concern as infections can be painful, require medical attention, and cause long-term damage if not treated properly. The fact that multiple people mentioned infections in their comments suggests that this may not be an isolated incident. This weakness raises questions about the sanitation practices and sterilization procedures followed by the spa, and it is something that needs to be addressed and resolved to ensure the safety and well-being of customers.

Another weakness highlighted in a negative comment is poor customer service. It is mentioned that the technician, Kim, did not inform the customer about a scheduling change and left early for the day without notifying them. Lack of communication and not honoring appointments can lead to customer dissatisfaction and frustration. This weakens the overall customer experience and may discourage customers from returning or recommending the spa to others.

In conclusion, the strengths of Lola Vie Nail Spa include the friendliness and professionalism of the staff, fast service, quality manicures and pedicures, and a clean salon environment. On the other hand, weaknesses include incidents of infections after nail treatments and poor customer service. Addressing these weaknesses and improving the areas of concern can help Lola Vie Nail Spa enhance the overall customer experience and strengthen their reputation in the industry.

Best TL Reviews

The worst experience and quality I have ever experienced. I have an infection in two toe nails and one fingernail and my grand daughter has an infection in one toe nail. I spent over $200 for my grand daughter for her 9th birthday. I just pray we can clear the infections without a trip to the doctor! Will NEVER return.

I like this place a lot! First time in here, everyone was very friendly. Fast service and very professional. Definitely I’ll come back!!

Lola Vie is the place to go for a great mani pedi experience. If you can make an appointment, there chair's fill up quickly. Great crew????????

This is the only nail shop I will go to! Everyone is very kind and welcoming! Marsha is my FAVVV she does an awesome job and takes her time!! ❤️

Absolutely loved it! I was headed to a wedding and they were accommodating. I got a basic mani/pedi and my friend got a mani/pedi with waxing. Lola Vie was highly recommended by natives/locals. Pricing is on point as well.

Been going there since Kim opened best place on the coast great service and friendly staff I will not go anywhere else. I highly recommend.

I made an appointment on 5/23 for 5/25 for Kim @5 pm. I arrived at 4:30pm to find out Kim had left early for the day. She did not call to inform me that she would not be there for my appointment. I was instructed to call her if I couldn’t make it today, however she didn’t feel the need to call me to notify me that she left early for the day.

Poor customer service!

The team was very welcoming and was able to get me in on last minute notice! The salon was clean and had a variety of options for nail color and product!