Quick Facts About Mona's Threading
Mona's Threading place has received a mix of positive and negative comments, which provide insight into the strengths and weaknesses of the establishment.
Starting with the strengths, it is clear that Rose, one of the threading specialists at Mona's, is highly praised for her skills and customer service. Several customers mention that Rose is their go-to for eyebrows, as she listens to their preferences and threads their eyebrows exactly how they want them. Additionally, customers commend Rose for her painless threading technique and the compliments they receive on their eyebrows after her services. This suggests that Rose is a talented and experienced specialist who consistently delivers exceptional results.
Another strength of Mona's Threading place is its affordability. Multiple customers mentioned the great prices of their eyebrow threading packages, noting that they are the best in Atlanta. The affordability factor combined with the quality of service makes it an attractive option for customers who are looking for both quality and affordability.
The customer service at Mona's Threading place is also highlighted as a strength. Customers mention that the staff is kind, helpful, and professional. Some even commend the staff for their understanding and patience when dealing with children or crying babies. Good customer service can create a positive and welcoming atmosphere, which is crucial to establishing a loyal customer base.
Some customers also mention the cleanliness of the salon as a strength. They describe the salon as friendly and clean, which adds to the overall positive experience. Maintaining a clean and hygienic environment is essential in a beauty salon, as it creates a sense of trust and ensures the well-being of customers.
However, there are also notable weaknesses mentioned in the comments. One recurring complaint is related to inconsistency in service quality. Some customers mention that they have had subpar experiences in recent visits. One customer even notes that their eyebrows looked the same after the service as they did when they came in. Inconsistency in service quality can be a significant downfall for any business, as it erodes trust and can lead to customers seeking alternative options.
Another weakness mentioned is in relation to the opening hours. One customer points out the inconsistency in the opening hours stated on Google and the actual sign on the front of the salon. This discrepancy could lead to confusion and inconvenience for customers, potentially resulting in them going elsewhere for their threading needs.
Additionally, there are comments suggesting that the quality of service diminishes at closing time. One customer mentions that work is rushed and not done with finesse during closing hours, leading to imperfections becoming apparent when they inspect the threading at home. This suggests that the efficiency and quality of service may decrease towards the end of the day, impacting customer satisfaction.
In conclusion, Mona's Threading place has strengths in the form of skilled specialists, affordability, good customer service, and cleanliness. However, there are weaknesses related to inconsistency in service quality, discrepancies in opening hours, and a potential decline in service quality towards closing time. These weaknesses need to be addressed to maintain customer loyalty and attract new customers. Regular training and monitoring of service quality, clear communication of opening hours, and maintaining consistent standards throughout the day can help address these weaknesses and improve the overall customer experience at Mona's Threading place.
Best TL Reviews
This place USE to be really good. Im literally sitting in the parking lot after my service and my eyebrows look the same way that they did when I came in. My experiences have been subpar the last few visits but this did it. After 2 years I’m going to find a new brow place.
I have been going to Mona's threading for over 5+ years and they have done exceptionally well. Rose is my go to for eyebrows. Every time she threads my brows I always get compliments. She listens and she threads the eyebrows exactly how you want them and it is painless. Best threading place in town! See Rose.
Google says you open at 10am, but the sign on the front says 10:30am. The problem is it’s 10:35am and no one is here. I stopped coming for awhile, because the new women didn’t seem to know what they were doing. Here I am back again to give them a final chance, and I see why I will have to let them go. Very disappointed it was once a gem in the City of Smyrna!
I have a wonderful facial today by Ms. Rose. It was relaxing and my face feels so clean and with a great glow. She is very gentle and professional. I with definitely comeback in fact I purchased the 3 series package at a great value.
Where quality and affordability meet. Definitely the best priced eyebrow threading package I have seen in Atlanta. Great customer service. They were so kind and helpful when my son was crying! I come back every two weeks if I can make it.
3 1/2 Star friendly clean but at closing time work is finessed with hurry and go compliments, meaning when you get a close up at home mirror, you see the rush imperfections of hurry, pay and go ????????
I came on a weekday afternoon and did not have any wait. I got my brows threaded, and she did a wonderful job—they look great! The price is unbeatable, and I purchased a package, which saves even more money. I had a great experience here, and highly recommend this salon! I was treated very kindly and I look forward to returning soon.
I have been going to this place for year FAITHLY going. The ladies working there are so kind and professional, I never have to wait too long and they ALWAYS do such an amazing job.
Mona's Threading Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 10:30 AM - 07:00 PM |
|---|---|
| Tuesday | 10:30 AM - 07:00 PM |
| Wednesday | 10:30 AM - 07:00 PM |
| Thursday | 10:30 AM - 07:00 PM |
| Friday | 10:30 AM - 07:00 PM |
| Saturday | 10:30 AM - 07:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
How to go there
Location
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