Lee Nails

+1 803-865-0861

2722 Decker Blvd, Columbia, SC 29206 United States of America

Open Today: Closed

Quick Facts About Lee Nails

Strengths:

1. Quality Service: Multiple comments mention the quality of the service at Lee Nails. Customers note that they have received great service, including pedicures, manicures, waxing, and eyebrow services. This indicates that the salon provides a wide range of services, and customers feel satisfied with the results.

2. Short Wait Time: Several comments mention the short wait time at Lee Nails. Customers appreciate that they do not have to wait for a long time to receive their services. This indicates that the salon manages its appointments efficiently, ensuring a smooth and prompt experience for customers.

3. Loyal Customer Base: Multiple comments mention that customers have been going to Lee Nails for a long time, ranging from 10 years to 23 years. This shows that the salon has developed a loyal customer base, which is a testament to the quality of their services and customer satisfaction.

4. Experienced and Knowledgeable Staff: Customers mention specific staff members by name, praising their expertise and knowledge in providing services such as nail designs, waxing, and eyebrow tinting. This indicates that the staff at Lee Nails are experienced and well-trained in their respective areas of expertise.

Weaknesses:

1. Hygiene and Professionalism Issues: One customer's comment mentions a negative experience with a male technician who used his own nails instead of proper tools for applying polish. The customer found this unhygienic and unprofessional. Another customer mentions feeling unattended to and ignored, as the technician did not ask about their service and worked on other customers before them. These comments indicate instances of poor professionalism and hygiene practices, which can be concerning for potential customers.

2. Long Wait Times: Although most comments mention short wait times, one customer mentions waiting for 40 minutes for their eyebrows to be done. This indicates that there might be occasional instances of long wait times, causing inconvenience for customers. While this is not mentioned by multiple reviewers, it is still a notable weakness to be aware of.

Overall Assessment:

Based on the comments provided, Lee Nails has significant strengths in terms of quality service, short wait times, and a loyal customer base. These strengths reflect positively on the salon's ability to provide satisfactory services and maintain customer satisfaction over long periods. However, there are weaknesses in terms of professionalism and hygiene issues raised by some customers. These weaknesses are concerning as they directly impact the customer experience and can potentially deter potential customers from choosing Lee Nails. To mitigate these weaknesses, the salon should emphasize proper hygiene practices and ensure that all staff members adhere to professional standards. Additionally, addressing any instances of long wait times can help enhance customer satisfaction and overall perception of the salon's efficiency.

Best TL Reviews

The service was great and no wait time. I received a pedicure and full set manicure. The Staff was patient and accomodating. I am glad they had enough workers. Most of the times there are 4 or 5 technicians to serve you. I usually get a mani, pedi and eyebrows arched. I do recommend and will return...quality service/short wait time

I’ve been going to Tina faithfully for many years for waxing and her beautiful nail designs! I wish I could give 10 stars

I love love coming here. Finally 3 years in Columbia and this place is it !

I get my brows tinted which is made so easy and also my nails I feel so bad I can’t remember the older gentleman’s name but he’s so sweet and knowledgeable in what he’s doing.

I go here for all my nail and eyebrow appointments. I have been a loyal customer for fifteen years.

Tina is THE best!!! 10 years I have been coming to her for body wax, full set and pedicures. I do not trust no one else with my eye brows but Tina . See attachment for toady’s beautiful full set!!

I’ve been going to my Nail Tech for about 23 yrs and counting. This nail salon is very professional, relaxing and always get my money’s worth. Sometime you may have slightly long wait times but it’s worth it. Hands down my go-to for my pampering needs!

i liked my end results but didn’t like how they were made in the process. i had a man do my nails and when the polish went on the side he used his nails, he used his long thumbs nails, not a brush his NAILS. which was kind of disgusting because they were long and yellow and you could see in the inner part he has trash on his nails and they were long you could tell he hasn’t trim them in a while. but it’s just the two thumbs and the 2 index fingers the other fingers were trimmed. considering that the other people were using tools for that part and has brushes for that specific reason i thought he would use the brushes but no he used his long thumb nails. i can still feel his sharp nails in the corner of my nails fixing the error, that disgusted me. he should cut his nails and use the tools and do it professional. if you go i recommend going with the lady and not the man, because that was a disgusting experience.

Very unprofessional I waited 40

Mins for my eyebrows to get done , just for the lady to put 2 older people infront of me and not even ask what service I was getting done , I had to get up and tell her I’m getting eyebrows before she said anything I’m not only upset I feel like it was very unprofessional to not even be spoke to or asked what service I was getting done . She sat me down then worked on someone’s nails before she even got to me ! Never will I be coming back here .