Quick Facts About Zara Nail Lounge
Zara Nail Lounge is a nail salon that has received both positive and negative feedback. To analyze its strengths and weaknesses, let's first focus on the positive comments.
Strengths:
1. Skillful technician: Dawn, one of the technicians at Zara Nail Lounge, has been praised for her amazing work. Customers appreciate her ability to deliver satisfactory results and cater to their desires. This reflects positively on the salon's ability to hire talented staff.
2. Attention to detail: Dawn is known for taking her time and being very neat during the nail service, resulting in nails that last over a month. This attention to detail contributes to customer satisfaction and loyalty.
3. Friendly staff: The salon has been praised for having a friendly staff, creating a welcoming and pleasant atmosphere for customers. This plays a significant role in customer satisfaction and positive word-of-mouth.
4. Flexibility and extended hours: Zara Nail Lounge has been willing to stay open past their regular closing time to accommodate customers. This flexibility demonstrates a commitment to providing excellent customer service and meeting the needs of their clientele.
5. Luxury vibes: The salon has been described as having nice luxury vibes, creating a high-end experience for customers. This ambiance contributes to an overall positive salon experience and adds value to the services offered.
Now, let's address the weaknesses based on the negative comments:
Weaknesses:
1. Lack of sanitation and safety: One customer reported receiving cuts on multiple fingers that were bleeding during their visit to Zara Nail Lounge. Additionally, the nail technicians continued filing over the cuts, which is unsanitary and unsafe. This raises concerns about the salon's hygiene practices and standard procedures to ensure customer safety.
2. Inconsistency in service quality: Some customers have experienced issues with the durability of their nails, with chipping and breaking occurring shortly after the service. This inconsistency in the quality of the service raises questions about the salon's attention to detail and mastery of techniques.
3. High pricing compared to competitors: One customer mentioned that Zara Nail Lounge was significantly more expensive than their usual salon. They also felt overcharged for a simple nail design. This suggests that the salon may have higher pricing compared to competitors without providing sufficient value for the cost.
4. Poor customer service and unprofessional behavior: Several customers reported negative interactions with the salon owner, including being hung up on and spoken to rudely. Additionally, issues with cuticles being cut too low were not addressed or resolved satisfactorily. Such incidents reflect a lack of professionalism and may result in customers seeking services elsewhere.
5. Inconsistent reviews: While some customers had great experiences and praised Zara Nail Lounge, others had negative encounters and expressed dissatisfaction. This discrepancy suggests inconsistencies in service quality and customer experiences, making it difficult for potential customers to gauge the salon's reliability and reputation.
In conclusion, Zara Nail Lounge has strengths such as skilled technicians, attention to detail, friendly staff, and luxury vibes. However, it also has weaknesses, including a lack of sanitation and safety, inconsistency in service quality, high pricing compared to competitors, poor customer service, and inconsistent reviews. These weaknesses indicate areas that the salon should address and improve upon to enhance customer satisfaction and loyalty.
Best TL Reviews
Dawn is amazing! I’ve been going to her for 4 years and always good. She can do anything you want. She takes her time and is very neat. My nails always last over a month! I definitely recommend :)
I've come to Zara a few times now, great experiences. However, me and a friend of mine went to this salon today. Both of us received cuts on multiple fingers that were bleeding, and the nail techs kept filing over the cuts. The nails turned out great, but the pain was not worth it, nor was that sanitary or safe. The nail tech proceeded to ask me to give her a cash tip instead of credit card like I was going to. Not a great experience this time around.
Dawn did a great job on my nails, the salon stayed open past 7 to finish my nails! Very friendly staff!
I went here since it’s closer to home from my usual. I’ve never experienced my nails chipping and breaking so quickly with dip. They haven’t even had time to grow out and I’m already needing to go get them redone. 5 nails are chipped and one is completely off while another is pulling from the bottom. It’s painful and way more expensive than the place I usually go. I was charged so much for a small heart design on two fingers which was literally just nail polish hearts that took 20 seconds each.
I've been to this salon about 5 times. I went a couple times, stopped and then gave it another shot. After being hung up on by the salon owner and being spoken to rudely a number of times I am taking the time to leave a review. Firstly, the salon owner is extremely combative and rude - I was only asking what the estimated current wait time was for a manicure and was hung up on. Secondly, two times this salon has cut my cuticles so low that they have bled on both hands and were sore to the touch for a few days after my dip manicure. The second time I called to let the owner know just in case it would happen to another person and she was not interested nor did she apologize. I kept giving it another chance as it's the closest to my house but will be going back to Noire Nail Bar off 54 by the outlets.
Y’all! It was my first time here, mind you, I’m VERY picky about my nails. I ONLY go to my nail tech and she wasn’t avail. So I found this place & read some reviews. I have it a try and my nails are PERFECT! The young lady with the eyebrow ring did them and omg! IM COMING BACK! Great price for perfection! Nails are even and flat as they should be. I mean everything to the T ! Thank you!
This place has nice luxury vibes a bit pricey then the ones in Tampa but nice experience no complaints I get g acrylic nails :)
Dawn did an amazing job on my nails! Good prices! Zara Nail Lounge is great :)
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Zara Nail Lounge Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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