Enliven Nails

+1 601-265-2460

958 Brookway Blvd Suite D, Brookhaven, MS 39601 United States of America

Open Today: -

Quick Facts About Enliven Nails

Enliven Nails place, based on the comments provided, appears to have several strengths and weaknesses.

Strengths: 1. Excellent customer service: Multiple comments praise the staff at Enliven Nails for their kindness, welcoming nature, and professionalism. They make customers feel comfortable and offer beverages to enhance the overall experience. 2. Skilled technicians: Customers complimented the staff's talent and precision in providing services such as pedicures, manicures, and acrylics. They appreciate the care taken by the technicians to deliver high-quality results. 3. Accommodating appointments: Customers found that Enliven Nails is willing to make adjustments to appointments and try to accommodate customers' schedules. They prioritize customer convenience by remembering preferred services and staying open later for their clients. 4. Friendly atmosphere: Many customers mention feeling welcomed and valued at Enliven Nails. The staff knows their names and vice versa, creating a comfortable and familiar environment for customers.

Weaknesses: 1. Inconsistent quality: One customer expressed dissatisfaction with the quality of the nails, mentioning that the edges were not painted and the big toe appeared crooked. This suggests that there may be some inconsistency in the work provided by the technicians at Enliven Nails. 2. Negative experience with a staff member: A disgruntled customer mentioned their terrible experience with a staff member named Tony, who was described as having a bad attitude and being disrespectful. This customer's negative encounter led them to advise others against spending money at Enliven Nails. Multiple other reviews seem to corroborate similar negative experiences with Tony, suggesting a systemic issue with customer service. 3. Lack of attention to detail: The comment about the nails not being painted to the edge and the lack of a topcoat suggests a possible lack of attention to detail at Enliven Nails. This may be something they should work on to ensure consistently satisfying results for their customers.

Overall, Enliven Nails place has strengths such as excellent customer service, skilled technicians, accommodating appointments, and a friendly atmosphere. However, they also have weaknesses including inconsistent quality, negative experiences with a specific staff member, and a potential lack of attention to detail. These weaknesses, particularly the issues with customer service, should be addressed by the management to maintain and improve the reputation of Enliven Nails place.

Best TL Reviews

Absolutely wonderful experience. My sister in law and myself got Pedicure it was great ... They were wonderful massaging our feet, and legs. Did a great job on the pedicure.

Very nice workers...

The service was absolutely amazing. They handled everything with care and precision. There was an unwieldy customer that kicked over one of the nail lamps and was being rude and they handled the situation perfectly. My mani pedi and acrylics was top of the line for a reasonable price. They got us in there earlier than our appointment and their English is Amazing.

Worst experience ever for a " professional" nail salon. Nails suck. All i heard while there was about the " vaccine" why couldnt they paint the edge? Big toe looks like its crooked. Didnt paint the edges or a topcoat.

I love getting my nails and all done here! They are always kind and accommodating. I make sure to call to make an appointment; this makes it easier for them and me. I always get something different when I go, and they never get frustrated with me for it! I have seen almost everyone in the shop, and I’ve never been disappointed with the outcome. They know my name when I arrive and vice versa. I’m a regular customer. I’ve never felt uncomfortable or unwanted! They are always welcoming and friendly.

I’ve been going to Sue for a while. She always sticks to her appointments and gets everyone in and out when she can. That’s always been my experience. But the guy, I think his name is Tony, is absolutely horrible. He has the worst attitude that I have ever encountered. He answers the phone with an attitude and hangs up on people all of the time. He’s just a genuinely mean and disrespectful person. For some reason, he is now the one that everyone has to go through to make and book appointments. He is also the one that you have to talk to as soon as you walk through the door. There’s no way around him. Even if you call and ask to speak with Sue, he will pop an attitude with you and hang up. I’m not sure what has happened to this place, but the customer service has decreased drastically thanks to “Tony”. I would not recommend spending money here. Also, this was 3 months ago since I have been there. I posted this same comment on their FB page. Since then I have had multiple people share similar experiences. Just today a friend of mine was treated horribly by Tony basically because she didn’t pick her nail color in 2 seconds.

Everyone there is very professional and very welcoming, they have some very talented people working there. They always make sure I am comfortable (offering a water) and are so kind. I highly recommend them if you want beautiful/ creative manicures and pedicures!!

I had a 530 appt and even though they were busy, they remembered what services I wanted. The pedicure was great and my nails are just the way I asked. The owners stay open later to accommodate their customers. I did not feel rushed. I drive a truck and it’s hard to find good customer service out here, so do yourself a favor, and stop in and support these good people

Love their work, staff nice, and take their time with you.