Quick Facts About Underground Cuts
Underground Cuts is a barber shop in Orlando that has received mixed reviews from customers. In analyzing the strengths and weaknesses of the place, it is important to consider both the positive and negative comments provided.
Starting with the strengths, one recurring theme is the skill and talent of the barbers. Multiple customers commented on the high quality of their haircuts, praising them for their ability to deliver a fade that meets their specific preferences. The fact that the owner, Rob, was specifically mentioned as providing one of the best fades ever received speaks to the expertise of the staff. This expertise, combined with the good vibes and atmosphere, creates a positive experience for customers who are particular about their haircuts.
Another strength of Underground Cuts is the friendly and family-oriented environment. Several customers describe the shop as being like a family away from family, indicating a sense of belonging and community. The barbers are praised for being personable and making customers feel comfortable and welcome. This family-friendly atmosphere is especially appreciated by one customer who had their grandson's first haircut at the shop, and they were grateful for the positive experience.
Additionally, the affordability of the haircuts is highlighted as a strength. One customer specifically mentions that the prices are super affordable, making it an attractive option for those on a budget. This affordability, combined with the skill of the barbers, makes Underground Cuts accessible to a wide range of customers.
Moving on to the weaknesses, one common complaint is the issue of long waiting times. Multiple customers mention having to wait for extended periods before getting their haircut, with one customer specifically mentioning waiting for an hour with only two people ahead of them. This suggests a potential problem with scheduling and customer flow management. Waiting for an extended period, particularly when other customers who knew the barbers were prioritized, can lead to frustration and dissatisfaction among customers. One customer even mentioned leaving after two hours of waiting without being served.
Another weakness mentioned by a customer is the lack of good customer service. This specifically refers to the incident where the customer had to ask when they would be next, only to be told that the shop was fully booked and would be closing in a few hours anyway. This lack of communication and consideration for the customer's time can be seen as a weakness that needs improvement.
In conclusion, Underground Cuts has several strengths, including the skill and talent of the barbers, the family-friendly atmosphere, and the affordability of the haircuts. However, the weaknesses, such as long waiting times and poor customer service, should be addressed in order to provide a consistently positive experience for all customers. With improvements in these areas, Underground Cuts has the potential to become an even more successful and highly recommended barber shop in Orlando.
Best TL Reviews
First time there as I’m from out of town so getting a fade was nerve wracking as I’m particular about how I get cut. Walked in and felt good vibes with good music and watched all the barbers cut. I knew I was at the right place. All barbers are skilled and but the owner Rob cut me and it was one of the best fades I ever got hands down. Finally found me a Orlando barber shop!
These guys ROCK they are family away from family. Will is a close friend and my GO TO BARBER. Rob is ROB... if you want to laugh and escape life THIS IS THE BARBER SHOP TO BE IN... They have that old school NY feel... Some if the best Barbers I know... Great family friendly location.
It was my grandson first haircut after three years and Rob the barber was great with handling him. He was able to look at the photo we supplied and create the look we wanted. Thanks again Rob for a great experience for me and my grandson first cut.
Went and sat for 30 minutes before i finally asked when id be next, was told they were booked all day. I asked if they were going to just let me sit and was told they closed in a couple hours anyway. Made an appointment because i was told the bald barber was good. Got a fade but he left patches on the sides of my head and i ended up looking like a box. Will never go back.
Da Mad Barber Rob is the best in town. He's been cuttin my hair for over 20yrs. No one else will touch my head. U will recommend anyone to go here. He won't disappoint. Straight NY flavor.
I waited an hour to get a hair cut with 2 people in front of me. Then 3 new customers who knew the barbers came in and the barbers cut them before me! These guys need a crash course about customer service. My first and LAST time coming here.
**Update** After 2 hours and 5 customers being taken ahead of me, I walked out.
Clean and precise cuts. Extremely good vibes. Barbers are super funny and friendly. Makes you feel like your in NY. And best of all, SUPER AFFORDABLE!!!
I've been going here since 2010. Both the barbers in there are professional, precise, and mastered their craft. Never let me down. I'm moving but every time I come back to Orlando I'll be going here.
Underground Cuts Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 11:00 AM - 06:00 PM |
| Wednesday | 11:00 AM - 06:00 PM |
| Thursday | 11:00 AM - 06:00 PM |
| Friday | 11:00 AM - 06:00 PM |
| Saturday | 11:00 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
Places