Quick Facts About Gel Nail
Strengths:
1. Excellent customer service: Many customers mentioned that they love the way they are treated at the Gel Nail place. They feel respected and welcomed, even when they visit close to closing time. The staff, particularly Tim and Vinny, are praised for their exceptional service.
2. Willingness to redo nails: One customer mentioned that even if they don't like the outcome of their nails, the staff at the Gel Nail place are willing to redo it anytime. This shows that the business is committed to ensuring customer satisfaction.
3. Skilled technician: One customer specifically mentioned a technician named Sam who does an excellent job. They praised Sam for going above and beyond in the quality of their work and being easy to book with. This indicates that the business has skilled technicians who provide high-quality services.
4. Quick service: Another customer mentioned that they were attended to right away, even after coming back an hour later when the place was full. This suggests that the Gel Nail place is efficient in managing its customers and providing quick service.
5. Long-lasting nails: A customer mentioned that their nails and toes remained perfect even after three weeks, and they estimated that they could have lasted another two weeks if their nails hadn't grown. This indicates that the Gel Nail place provides high-quality nail services that last for a significant period.
Weaknesses:
1. High prices: One customer expressed dissatisfaction with the prices at the Gel Nail place. They mentioned that their pedicure and gel nails cost $290 for two people, which they considered to be overly expensive. This suggests that the business may have higher prices compared to other nail salons in the area, making it less affordable for some customers.
2. Inconsistent nail results: One customer mentioned that their nails didn't come out as they had wanted, even after showing pictures to the staff. They expressed disappointment with the outcome and mentioned that the staff attempted to fix it but couldn't achieve the desired result. This suggests a lack of consistency in delivering the expected nail results, which can be a drawback for customers who have a specific vision in mind.
3. Unprofessional and disrespectful behavior: A customer shared a negative experience where a technician named Sam raised their voice and talked to them disrespectfully. The customer felt mistreated and shocked by the unprofessional behavior. This incident reflects poorly on the Gel Nail place and can deter potential customers who value professionalism and respect.
4. Cleanliness concerns: One customer mentioned that the Gel Nail place was filthy and that their nails hurt after the gel manicure due to a lack of cleanliness. This raises concerns about the hygiene standards maintained at the salon. Customers who prioritize cleanliness may be deterred from visiting the Gel Nail place.
Overall, the strengths of the Gel Nail place include excellent customer service, willingness to redo nails, skilled technicians, quick service, and long-lasting nails. However, the weaknesses include high prices, inconsistent nail results, unprofessional behavior, and cleanliness concerns. These factors should be considered when evaluating the strengths and weaknesses of the Gel Nail place.
Best TL Reviews
I love everything about this place! Even after a long day and walking in an hour before closing, I am always treated with respect and welcomed in! Tim & Vinny are the best! ???????? Couldn’t possibly say enough good about them. Even if I don’t like what I picked out, they will redo it anytime.
Went in for a deluxe pedi. And then decided to get my nails does as well. We were told they do not do “regular polish” we had to get shellac on our nails. Ok fine. For 2 people it was $290! NEVER in my life would I spend this on nails! Then when I questioned it, I was told it’s because we did shellac. Umm so $145 a person for a pedi and to paint my nails with shellac!? Absolutely ridiculous. One tech said that was rather high. Then when the “manager” came in he said that was correct! I will not be going here again!
I went in today to treat myself because I was feeling a bit down. I showed them a picture of what I wanted and that was confirmed by two people that work there that they that they could do it for me. Once they had started on my nails and did the basecoat they realize they did not have what I wanter. I showed them another picture and asked for something similar to that, they tried but it did not come out right either. I was not happy with the outcome and was given seven dollars off the purchase. I left and I wasn’t happy and I talked to a couple girls who agreed with me that it didn’t come out anything near when I want it and I should tell them. I went back to tell them that I was not happy and the gentleman that runs the place trying to draw lines to make it look better and it didn’t. A girl name Sam who is a tech there, came up to me and began raising her voice at me and talking to me in a disrespectful manner. She ask what do you want us to do? I said I feel like they should be done all over to something else. They said they would not do that. Every time I try to explain myself Sam would talk over me and raise your voice at me telling me that I said I was feeling down when I came in so I was taking it out on them etc. one of the other text begin to videotape the conversation I could not get very many words in edgewise with Sam talking over me. I went to the camera where they were videotaping tried to very hard to wait for Sam to keep her voice down and eventually said in the camera exactly what it happened. They told me they would cut my nails off and give me my money back. I was so shocked at the time about my treatment I actually should’ve taken that offer so I could go somewhere else. As I started to leave Sam was walking with me towards the door still saying things and when I got to the door She told me to get out! Which were my intentions anyway. The man who runs it gave me another $10 back and said it was out of his money. It was the most Unprofessional and shocking situation I have ever been in in a business and I’m not young. One comment was made to me stating “really, over nails?” I said yes I paid $80 out of my disability money. I was told “if I cannot afford it, then I shouldn’t have them done” that was also by Sam. I did call the police to file police report against the treatment especially by Sam. One of the police officers went in and asked to see the video and they would not show it to them. They told the police that they did not want me back in they would file trespassing if I did. The officer said he was sure that was not a problem. This rating has zero stars!!! Apparently I have to put some thing I know where to submit it
so disappointing. i hate leaving reviews like this but they are rough and i know everyone is short staffed at the moment but they’ve been this way since i can remember from 2015-2016. i think because of the short staffing they’re not being gentle and doing nails the way you want and like. i was going in monthly to get my nails done and it was so rough i decided that i cant go back.
Sam has been doing my nails for the last two years. She’s easy to book with, always goes above and beyond in the quality of her work, and is great to talk to for an hour. Ask for Sam, you won’t be disappointed!
I’ve been going to gel nails for over 10 years but will now stop because it’s absolutely filthy. 2 of my nails hurt after this last gel manicure due to lack of cleanliness. There are many other places to go with the same pricing that are much cleaner. Avoid if you have cleanliness standards.
Went in at 12pm saturday and the place was full so they told me to come back in an hour and I did. Got tended to right away. The staff was very friendly. Got a pedicure and gel nails. The same guy who did my pedi did my nails. I was extremely satisfied with the end results and the great prices.
Friendly atmosphere and did a great job. 3 weeks now and nails and toes are still perfect. If my nails hadn't grown, they would be good for another 2 weeks!
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Gel Nail Info
Amenities
Accessibility
Today
Opening Hours
Monday | 10:00 AM - 08:00 PM |
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Tuesday | 10:00 AM - 08:00 PM |
Wednesday | 10:00 AM - 08:00 PM |
Thursday | 10:00 AM - 08:00 PM |
Friday | 10:00 AM - 08:00 PM |
Saturday | 09:00 AM - 06:00 PM |
Sunday | 11:00 AM - 05:00 PM |
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