Quick Facts About NY Nails and Spa
NY Nails and Spa has a mix of strengths and weaknesses based on the comments provided.
Starting with the strengths, one recurring positive aspect mentioned by customers is the quality of the nail service provided. Multiple comments express satisfaction with the outcome of their nails, emphasizing that the staff always does a great job. This consistent positive feedback suggests a level of expertise and skill among the nail technicians at NY Nails and Spa. Additionally, the comment mentioning the friendly staff indicates that the customer service aspect of the business is commendable, with friendly and polite interactions experienced by customers. Another strength highlighted in a comment is the ability of one nail technician to engage in wonderful conversation with the customer, which adds to the overall positive experience.
However, there are also notable weaknesses highlighted in the comments. One concerning issue mentioned by a customer is the practice of leaving customers sitting with acetone and foil on for prolonged periods, causing discomfort and skin irritation. This raises concerns about the safety and professionalism of the salon, as customers should not be subjected to unnecessary discomfort or risks. This issue should be addressed to ensure the well-being of customers and prevent future dissatisfaction.
Another weakness mentioned is the unprofessional behavior displayed by some nail technicians. One customer describes an incident where they were made to wait for an excessive amount of time, despite arriving before others who were prioritized. This customer also mentions being subjected to an argument and rudeness from a technician when they raised their concerns. This type of unprofessional conduct reflects poorly on the business and can lead to customer dissatisfaction and loss of trust in the salon.
Additional weaknesses mentioned include slow service and issues with pricing. While some customers appreciate the quality of the service, they express frustration with the wait time. This indicates a need for improved efficiency to reduce customer waiting times. Regarding pricing, one customer claimed that the actual cost ended up being significantly higher than the initial quote over the phone. Furthermore, there were complaints about the salon charging extra for simple designs, such as a heart, which left customers feeling deceived and dissatisfied. Transparency and clear communication regarding pricing are essential for ensuring customer trust and satisfaction.
In summary, the strengths of NY Nails and Spa include their skilled nail technicians, positive customer interactions, and overall satisfactory nail services. However, notable weaknesses include the unprofessional behavior of some staff members, prolonged waiting times, and issues with pricing transparency. Addressing these weaknesses is crucial for improving customer satisfaction and maintaining a reputable salon.
Best TL Reviews
Please stop leaving your customers sitting with acetone and foil on! They regularly leave me in the foil/acetone gloves through my entire pedicure, up to AN HOUR AND A HALF, and it literally burns off the skin on my fingertips. It's pointless for customers to spend $40+ on nails to look pretty, if you make their skin burn off and look awful. We shouldn't sit in acetone for more than 10 minutes, according to the AAD!
The young lady who did my nails was so amazing and held wonderful conversation. She did an amazing job on my nails.
Really friendly staff, loved the finished product. Thanks so much. They always do a great job.
They always do a great job on my nails. Got them short this time because I have things to do but they never disappoint.
Veryyy unprofessional nail techs. After waiting three hours for a pedicure and full set I was sat in a chair only for a walk in to be place next to me and worked on I complained and was moved to another tech who argued with me and told me I wasn’t the only one waiting only EVERYONE I walked in with had already left the establishment I WILL NEVER RETURN HERE FOR SERVICE!!! Very rude and unprofessional!!
I always enjoy my visits. They are nice and polite. Their service is good just slow. I must say I dislike being shifted from the waiting chair, after an hour wait, to the pedicure chair to sit another hour waiting. I may not wait and just come back. I’d like the choice but after you’re in the service chair you feel like you’ve committed. Make sure you plan accordingly.
Initial service was not the best. People was put in front of us and we had already been there over 30 minutes when these 2 ladies came in. We were told so they can find seats together for us. I think that should have been a choice but we weren't given. I would hate to think it was a racial thing being that the others were caucasians. My nail came out nice and I would try them again.
Be prepared that what the quote over the phone isn’t remotely close to what they actually charge. And they struggle with very simple designs. Apparently a heart is considered difficult and they charged us double for it. I won’t lie I wouldn’t come back even if I lived here because of this. Just be upfront and I’ll be a lot happier camper even if I have to pay more.
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NY Nails and Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Restroom
Payments
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Debit cards
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
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