Quick Facts About Pyramid Hair Salon
Strengths:
1. Efficient service: Many customers appreciate that the salon does not take up a lot of their time and gets their hair done quickly. This is a strength as it shows the salon values their customers' time and is able to provide efficient service.
2. Good results with hair straightening: Several customers mentioned that they loved how the salon straightened their hair. This is a strength as it indicates that the salon has skilled stylists who are able to achieve desired results in hair straightening.
3. Friendly and talented staff: The comments highlight the friendliness and talent of the staff members. Customers mentioned specific staff members by name and praised their skills and demeanor. This is a strength as it shows that the salon has created a positive atmosphere and employs skilled professionals who provide a pleasant and satisfactory experience.
4. LGBTQIA-friendly environment: One customer specifically mentioned that the salon is welcoming to the LGBTQIA community. This inclusiveness is a strength as it shows that the salon values diversity and provides a safe space for everyone.
Weaknesses:
1. Unpleasant smell and potential hair damage from heat styling: One customer mentioned that the salon's use of heat during styling left their hair smelling like smoke and should not be done frequently. This is a weakness as it indicates that the salon may need to improve their ventilation or adjust their styling techniques to minimize odor and potential damage to customers' hair.
2. Lack of suitable products for African American hair: A customer noted that the salon does not carry shampoo and conditioner suitable for natural African American hair, which leads to dried-out hair and a subpar blow-drying experience. This is a weakness as it indicates a gap in the salon's product offerings, potentially leaving a specific customer group underserved.
3. Poor customer service and lack of greeting: One customer mentioned that the salon's customer service is terrible and criticized their lack of greeting upon arrival. This is a weakness as good customer service is essential to creating a positive experience and building customer loyalty.
4. Miscommunication and pricing issues: Another customer expressed dissatisfaction with being charged for a deep conditioning treatment they did not want, as well as discrepancies in the listed prices and the amount they were charged. This is a weakness as it shows a lack of clear communication and transparency in the salon's pricing structure, leading to customer frustration and feeling ripped off.
5. Rough combing and lack of knowledge about black women's hair: A customer mentioned that their hair was roughly combed and felt that the salon did not understand the specific needs of black women's hair. This is a weakness as it suggests a lack of knowledge or training in working with diverse hair types, potentially leading to discomfort or damage for customers with textured or curly hair.
In conclusion, Pyramid Hair Salon has strengths in terms of efficient service, good hair straightening results, friendly and talented staff, and an LGBTQIA-friendly environment. However, there are weaknesses in areas such as unpleasant smells and potential hair damage from heat styling, lack of suitable products for African American hair, poor customer service, miscommunication and pricing issues, and a lack of knowledge about black women's hair. Addressing these weaknesses would help the salon improve its overall service and customer satisfaction.
Best TL Reviews
Loved how they get the hair straight but the heat on the hair have you smelling like smoke and def shouldn't be done often...would give yall five but yall get mad when people request easy comb out while deep conditioning, tangled hair hurts ok
I love this hair salon. You are not in there half the day. I love the way they do my hair
Great service when you go to get your hair done. Never have to wait long.
This place does a phenomenal job on your blow dry & flat iron but their customer service is absolutely terrible. First off they do not carry shampoo & conditioner that compliments natural African American hair. I’m talking about the shampoo dries your hair out so bad that the blow dry experience is horrible. They also show no compassion as they roughly comb out your hair. They don’t even greet you when you come in.
Wednesday July 20th 2022...Best hair salon beauty parlor in Maywood Illinois 60153zipcode????????✌️☮️???? Also a LGBTQIA community family welcomed here ????????????????????
This place is amazing. When I first walked in , It was great with awesome customer service. Dalhia the shampoo girl was kind. I love her singing. Susu is also amazing, She blows dry my hair GREAT and Edward the owner, his hands are amazing. He did my hair so good, I was so happy when I left the hair salon. I will definitely be back.
I went to this shop yesterday. SuSu is great. She is very friendly and professional. I went in with my hair braided and she assisted me with taking my hair down. I really appreciate that because she didn't have to. She did and amazing job blow drying my hair. The owner Edward styled my hair.
I don't know why I was forced to pay $20 for a deep condition and only was under the dryer for 10 min. Seemed like a rip off. I tried to tell them I didn't want a deep conditioner but he forced me. Then charged me. You need to fix your prices that are printed and taped to the front desk where you PAY. A deep conditioner is listed as 10 dollars and a wash and style is 35. That's $45 total not $55 which I was charged. I felt ripped off and he could've looked at my hair and refused up front but he said no you need it when he was washing my hair. I like the guy who blow dried my hair towards the end. Also I didn't like how he was coming my hair dry! It seems as if this place knows nothing or does not care about black women's hair and maintaining it so I won't be returning.
Pyramid Hair Salon Info
Amenities
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 08:00 AM - 07:00 PM |
| Friday | 08:00 AM - 07:00 PM |
| Saturday | 08:00 AM - 07:00 PM |
| Sunday | 08:00 AM - 05:00 PM |
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