Quick Facts About Kim's Nail & Spa Inc
Kim's Nail & Spa Inc. has both strengths and weaknesses based on the comments provided. It is important to consider that these comments reflect the experiences of individual customers and may not be representative of the overall quality of the establishment. However, a thorough analysis can be conducted based on the feedback given.
One of the strengths mentioned is the friendly and nice nature of the staff. Many customers appreciate the warm atmosphere and enjoy getting their eyebrows and lashes done at Kim's Nail & Spa Inc. This indicates that the employees have good interpersonal skills and create a positive environment for customers.
Another strength mentioned is the skill of Alex, who consistently provides satisfactory services. Customers seem to appreciate his work and are willing to tip him. This suggests that there are skilled technicians at the establishment who can deliver quality services.
The availability of no chip pedicures is also mentioned as a strength. Customers find these pedicures to be worth the price, indicating that the establishment offers valuable long-lasting options.
On the other hand, several weaknesses are highlighted in the comments. One of the main weaknesses is the inconsistent quality of services provided. Customers express dissatisfaction with the pedicures, mentioning that toenails were cut too short and looked different, and that the ombre technique was not executed as expected. This suggests a lack of attention to detail and inconsistent execution of services.
There are also complaints about poor customer service. Some customers mention that the technicians were rude and unprofessional, talking in a language the customers couldn't understand, and dismissing their concerns. This indicates a lack of professionalism in handling customer inquiries and complaints.
Others express frustration with the pricing and additional charges for services. Customers mention being charged extra for fixing mistakes made by the technicians, and feeling that their hard-earned money was not valued. This suggests a lack of transparency in pricing and a failure to prioritize customer satisfaction.
Furthermore, there are multiple instances of customers experiencing discomfort and even injury during their visits. This includes being cut during a nail service and experiencing discomfort during a pedicure. These incidents indicate a lack of care and attention to customer safety and well-being.
Overall, based on the comments provided, Kim's Nail & Spa Inc. has a mix of strengths and weaknesses. The friendly and welcoming nature of the staff, the skill of some technicians, and the availability of certain services are strengths. However, the inconsistent quality of services, poor customer service, pricing issues, and incidents of discomfort and injury indicate areas where improvement is needed.
Best TL Reviews
Service was okay. Pedicure wasn't spectacular at all. My toenails were cut too short and all look different. For my set, they could only do ombre with powder and then told me they didn't have the color on my toes. Index and middle finger are crooked after removing the initial crooked ones. Tech was patient in redoing the glitter. I appreciate that. Overall, I would try again if I were in a bind but that's it.
I never had a problem with them they are really nice friendly people. Love getting my eyebrows and lashes done here. Strips last along time
Alex doesn't miss. I love tipping him. Awesome guy. The no chip pedicures are worth it.
Here at this moment getting a Pedicure been coming here for awhile trying to give them the benefit of the doubt but I'm absolutely fed up with this place! They want to charge me $6 a toe to apply a thin layer of acrylic on a couple of toes that they chipped while removing gel polish. The technician is being rude and talking in their language amongst each other as if I'm not paying you my hard earned money and for your services. I'm completely over this place & their poor work and funky attitudes! They need to understand that I'm paying them and not the other way around & the customer is always right especially if I know what I want!!!!!!
They are so rude. I asked a simple question and it is possible that he didn't understand what I was asking and instead of him getting someone else he walks off. I asked him if that was the usual response and he said yes. I didn't appreciate that especially when I'm a paying reoccurring customer. Very unprofessional establishment and it hasn't been the same since the original Kim left. I don't appreciate this type of service where I spend my money.
I went here for a no chip manicure since is convenient close to work and wasn’t pleased ! They drilled most polish off instead of soaking and ruined my nail. Manicure lasted one week
Rush job on my pedicure. They used the file too hard. I got some polish on my nails and it ripped off. The lady got an attitude because it was messed up. Wasted 55 dollars never again though. Never come here
Came today to get a fill in and pedicure for first time and I won’t be back. I’m not a complainer but I really hate getting bad service and therno repercussions. As I was getting a fillin the young boy who was doing my nails was very careless he cut me on both my middle and ring finger. The ring finger was worse enough to bleed and he bypassed it as if it wasn’t bleeding. I had to ask him to stop service so I could tend to it. The next incident has happened at the pedicure station the water wasn’t warm which I spoke about and the made it room temperature. Then when it came to my cut down I got knicked for the third time. Thankfully this didn’t cause any bleeding or constant discomfort. Due to the service I won’t be back, I purposely didn’t leave a tip , which I’m sure they didn’t care. Overall i only gave one star because of nail color.
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Kim's Nail & Spa Inc Info
Amenities
Accessibility
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 10:00 AM - 06:00 PM |
| Thursday | 10:00 AM - 06:00 PM |
| Friday | 10:00 AM - 06:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | 11:00 AM - 04:00 PM |
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