Expo Nails

+1 615-547-0206

617 S Cumberland St # C, Lebanon, TN 37087 United States of America

Open Today: Closed

Quick Facts About Expo Nails

Expo Nails is a nail salon that has received a mix of positive and negative feedback from customers. In order to assess the strengths and weaknesses of the salon, we will analyze the comments provided.

Firstly, one common positive aspect mentioned by customers is the friendly and professional staff. Multiple comments emphasize the great service provided by the staff, which creates a welcoming and pleasant atmosphere for customers. This indicates that the salon excels in customer service and has a team of dedicated professionals.

Another strength of Expo Nails is the skill and expertise of certain nail technicians. One customer specifically mentions Wendy, who consistently does an amazing job on their pedicures. This indicates that there are talented technicians at the salon who have the ability to deliver high-quality services.

However, Expo Nails also has some weaknesses that are highlighted in the comments. One concerning weakness is poor communication and customer satisfaction. For instance, a customer recounts an experience where the technician insisted on providing a different service than what was requested. This shows a lack of attentiveness to customer preferences and possibly a push for more expensive services. This incident further escalated when the customer had to argue about the prices, as the technician charged more than what was initially agreed upon. This demonstrates poor communication and a lack of transparency in their pricing.

Furthermore, there are multiple negative comments about the quality of the nail services at Expo Nails. Some customers complain about the shape of their nails being horrible and having to fix them themselves. Additionally, some customers have reported their fingers being cut or injured due to the technician filing too hard. These instances reflect a lack of attention to detail and improper technique from some of the technicians. Customers also mention that the polish is applied unevenly or crookedly and that the nails fall off quickly. This highlights a lack of durability and quality in the nail services provided.

Another weakness is inconsistency in the quality of services received. One customer mentions that they have been getting their nails done at Expo Nails for a while but have noticed a decline in the quality recently. The customer complains about rushed and poorly done nails, nails not being cleaned properly, and nails breaking off only a few days after the service. This inconsistency indicates a lack of attention to delivering consistent quality across all services.

Despite these weaknesses, Expo Nails also has strengths worth noting. Another positive aspect highlighted by customers is the creativity and personalized touch from certain technicians. Customers mention receiving beautiful designs and personalized nail art, such as a rose design customized for a customer's husband. This shows that the salon has innovative and artistic technicians who can cater to individual preferences and deliver unique designs.

Additionally, Expo Nails receives praise for their dip nails service. Multiple customers express satisfaction with the dip nails and mention that it is the best service they have received compared to other nail salons. This indicates that the salon has expertise in providing dip nails and has garnered a positive reputation in this particular service.

In conclusion, Expo Nails has some strengths, such as friendly and professional staff, talented technicians like Wendy, and positive feedback on their dip nails service. However, there are significant weaknesses, including poor communication, inconsistent service quality, and issues with the durability and technique of the nail services provided. Addressing these weaknesses would be crucial for Expo Nails to improve and maintain a positive reputation in the market.

Best TL Reviews

Not a good place at all! Went to full set and pedicure 12/3/2022. I went with the 35 dollar pedi the gentleman whom did my feet cut me twice on my big toe! After pedi I sit down for full set the older gentleman goes and gets three different acrylics I ask what’s that for he says for dipped nails it’s better won’t chip. I say that’s not what I asked for I just need a simple acrylic set with gel polish. He proceeds to say this is better. I was becoming quite irritated by the fact that he was insisting on trying to make me get what he wanted as I continuously declined. At this point I ask can I just pay for my pedicure he’s immediately tells me 65 dollars! I ask how is it 65 he says 45 for pedicure and 20 for gel polish. I said I did not ask for 45 pedi I asked for 35 and gel polish is 20 dollars? I paid him and left to never return again! Very bad business

Me and my mom love coming here all the staff are so friendly and always do such an amazing job.

Wendy always does my pedicures and I can’t recommend her more!

Very rude the shape of my nails is absolutely horrible. I had to fix them myself they cut 3 Of my fingers by filing too hard got charged twenty five dollars extra For 13 stones And two have already fallen off even though it was only two days ago

Love the staff at Expo Nails. All ways professional and they give great service. Its the best nail service I've had. I've been getting manicures since 1995.

They are so amazing???? I love coming here to get my nails done. The man did a beautiful rose and personalized it for my husband and I. I love them.

I've been getting my nails done here for a while now but the last five or six times the owners done my nails they look rushed through he doesn't clean them the Polish is crooked and they fall off quickly I talked to him about this after speaking with him he charged me $75 not even 6 days later two nails broke off.

LOVE LOVE LOVE!! I have been to a lot of nail salons in Lebanon and Expo is the best by far. I go in every two weeks for a pedicure & the awesome dip nails & as always they do an excellent job. I will never try another place unless I’m out of town! Staff is also super friendly & makes you a priority!

i asked for ombré and they gave me this