Luxury Hair Extensions & Salon

+1 909-357-8321

16049 Baseline Ave, Fontana, CA 92336 United States of America

Open Today: -

Quick Facts About Luxury Hair Extensions & Salon

Luxury Hair Extensions & Salon has received mixed reviews from customers. While some have had positive experiences, others have had negative experiences and expressed their dissatisfaction with the services provided by specific stylists.

Strengths:

1. Professionalism: Many customers have praised the professionalism of the stylists at Luxury Hair Extensions & Salon. They have mentioned that the stylists are polite, professional, and create a pleasant atmosphere in the salon.

2. Skillful Stylists: Customers have commented on the skill and expertise of the stylists at the salon. They have mentioned that the stylists are able to transform their hair and give them a runway-ready look. They specifically mentioned the stylist Brenda, who has been highly recommended.

3. Healthy Hair: Customers have mentioned that the salon focuses on maintaining the health of the hair while providing extensions and other services. They have appreciated the fact that their hair looked great while also remaining healthy.

4. Kindness and Generosity: One customer shared an update about having a terrible experience with a stylist named Sharon but having a great experience with Angel. The customer expressed gratitude for Angel's kindness, generosity, and professionalism. Angel went above and beyond to ensure customer satisfaction.

Weaknesses:

1. Inconsistent Quality: Several negative reviews highlighted instances where customers were dissatisfied with the quality of service they received. One customer mentioned that their hair was done badly, and another mentioned that their stylist rushed through the job. In some cases, customers felt that they were overcharged for the services rendered.

2. Unprofessional Conduct: A few customers have complained about the unprofessional behavior of certain stylists. One mentioned that a stylist named Sharon was rude and belittling, while another mentioned that a stylist named Chantel asked them to put relaxer on their hair, which they found unacceptable.

3. Poor Communication: Some customers mentioned issues with communication, such as not receiving any discounts despite expressing dissatisfaction with the service. There were also instances where customers felt that their concerns were not taken seriously or addressed properly.

4. Pricing: A few customers were unhappy with the pricing at the salon, stating that they were charged more than expected or that the prices for extensions were too high. One customer also mentioned being charged double what they were initially told and being asked to pay an additional fee for a mistake that was made.

In conclusion, while Luxury Hair Extensions & Salon has some strengths such as professional stylists and a focus on healthy hair, there are also weaknesses that need to be addressed. Consistency in the quality of service, addressing issues of unprofessional conduct, improving communication with customers, and reviewing pricing structures can help the salon improve its overall customer experience.

Best TL Reviews

Every professional, the owner Ebony is very nice, pleasant atmosphere...all the stylist are fantastic walk in looking well you know...walk out runway ready... Shout out to my stylist Brenda. If you want to look fly and have healthy hair....go there.

Horrible experience! My stylist rushed the job my hair came so bad. Complete waste of money. I was way over charged to begin with! I was charged $280 for a sew in. Really unprofessional, I didn’t get any discount even though I was completely unhappy with how it turned out. She did not care about the sloppy work she did.

Update* To God awful experience at this salon with Sharon.

I booked an appointment on accident through style seat at this salon. Being I had such a awful experience before I was hesitant but so grateful to have returned. Angel my stylist, was just that. An ANGEL. I hated the hair I bought on Amazon. (Do not but hair from Amazon) and she drove all the way home to get me a better quality hair. I felt faint after not eating (my fault) and she brought me chips and water. So kind. She also offered to dye the hair when I returned the gray color I really wanted. My hair looks phenomenal, the extensions look like my real hair to the point I can’t tell where my hair ends or begins. Friends and family all assumed it was mine! Yes!! She was so kind, beautiful and professional. She trimmed my ends so quickly I didn’t even realize she did it. She’s very gentle to any of those other tender headed girls and very fast. It was such a joy meeting her and her children. Reminder! Doooooon’t go to Sharon! Go to Angel!!!!!! (I warned you) Don’t forget to eat when getting your hair done and Don’t buy Amazon “human hair” with only one review! Lol Such a great experience and really amazing how one persons kindness and professionalism can really change a bad experience into a good one! Thank you Chris, who washed my hair who has hands of Gold and to Angel!

Worst experience I’ve ever had! Sharon was so unprofessional! The stylist started cursing at me because I wanted to comb my own hair out instead of letting her rip through my hair with her brush. She was rude and belittling. It was so awkward and uncomfortable. I could feel the uncomfortableness in the room as the other stylist and clients just sat silent as she told me to just deal with it when I said she was hurting me. She kept saying she knew what she was doing but was completely unaware of the fact that it wasn’t a personal attack. My hair was tangled and I’m extremely tender headed. The treatment done should have not been done without my hair being fully combed out. I feel nothing but sorry for this stylist and even gave her a tip because all I could do was feel sorry for her. How sad you must be inside to treat another person that way. I told her it hurt and she literally said “girl you better deal with it” Thank God I’m saved. I am a grown woman and a paying customer. Not your “girl” or your friend. I’ve been here before and had such a pleasant experience with both women I had previously. They were both so gentle and kind. Such a disappointment. I will never step in that salon again. So very sad. After she calmed her nerves she apologized and even asked me not to post on Yelp. I hold people accountable. We deserve better. As a people and especially as women of color. So very sad.

Most horrible experience I’ve ever had at a salon getting any type of braiding or weaving done was charged double what I was told before she started would pay after the service and then one of the braids was done wrong and they wanted to still charge me only three days after another $100 just to fix it. Never go here in your life for extensions prices are crazy and service is discusting!

It was so good I loved it my hair is so pretty now Ty

So sweet and professional love the Gifts and Talents of all the stylists great Team

First time with salon and my stylist was Ebony. She did a marvelous job. I received a short cut and she was fast and professional. The whole experience was lovely. Everyone was polite and the establishment was clean and adhering to the safety guidelines by the cdc. I would definitely go back in the future

Worst experience I have ever had in a salon I can’t believe that chantel ask me to put relaxer on my hair.she ended up collecting $50 just for washing and drying my hair. Go at your own risk.i felt bad the way she treated my hair