Top Nails Salon

+1 734-457-5404

900 S Monroe St, Monroe, MI 48161 United States of America

Open Today: -

Quick Facts About Top Nails Salon

Top Nails Salon has both strengths and weaknesses, as outlined by the comments provided.

One strength of the salon is the quality of care and detail that they provide. One customer mentioned that the staff had impeccable attention to detail and that they loved the place despite the long wait times and lack of appointments. This shows that the salon focuses on delivering excellent service and results to their customers.

Additionally, the salon received praise for going above and beyond for a customer who was a truck driver. The staff stayed late to accommodate the customer's needs and even provided transportation back to their truck. This displays a dedication to customer satisfaction and a willingness to accommodate unique circumstances.

Another positive aspect of the salon is its affordability. One customer mentioned that they always receive amazing service for a great price. This suggests that the salon offers competitive pricing and value for money.

However, the salon also has some notable weaknesses. One customer had a negative experience with a nail technician who took a long time to apply acrylics and was sloppy in their application. This indicates that the salon may have issues with efficiency and consistency in their service provision.

Another weakness mentioned is the lack of appointment availability and long wait times. While this may not be a problem for some customers who appreciate the quality of care, it can deter others who value convenience and efficient service. This issue was further compounded by a comment from a customer who waited two hours only to be told that the salon does not do ombré nails. This highlights a lack of clear communication and consistency in service offerings.

Furthermore, there were complaints of unprofessional behavior towards African American customers. One customer felt ignored and discriminated against by an employee who made rude remarks and served other customers before them. This kind of behavior can damage the reputation of the salon and deter potential customers from visiting.

In summary, Top Nails Salon has strengths in terms of offering quality care and detail, providing affordable services, and going above and beyond for certain customers. However, weaknesses include issues with efficiency, inconsistency in service offerings, long wait times, and incidents of discrimination towards African American customers. These areas for improvement should be addressed to ensure a more positive overall customer experience.

Best TL Reviews

very upset, yes they look good by what i’ve been told. But I asked a specific design and half way through he told me he couldn’t do it, and i had to just hurry and pick so i just chose a solid color. The second photo was my inspo photo, the first is my actual nails

Came in to get acrylics done. Came in at 10:20 got home at 1:30. That's a little excessive. The nail technician was nice enough but her application process was ridiculously slow and very sloppy. The acrylic got all over my finger tips and went over the cuticle on my thumb well onto the skin. She used the drill to cut through it and seperate it but she wasn't paying attention and cut my cuticle ???? I was picking acrylic off my skin when I got home. She compared nail lengths and still some aren't the same length. I was just up in Michigan too visit family but even if I lived in the area I wouldn't return.

They don't take appointments, and wait times can be long. HOWEVER, the quality of care and detail that they have is impeccable. Absolutely love this place.

Best Experience EVER !!!

I drive truck and Googled nail salon near me and Top Nail came up ...I ubered over there ...walked in and got one of the Best pedicures and I needed my nails fixed...a fill and new polish ...My nails look AMAZING

The staff and customers here made me feel like I was at home ...so friendly and sweet to me. Anne stayed late to get my nails done for me ..it was almost 8pm ..by then no uber was available for me to ride back to truck stop ..Anne brought me back to my truck ...

Truly went ABOVE and BEYOND for me.

I will DEFINITELY COME BACK HERE when I pass thru Monroe ...

Thank you ALL for making my nights out here on these highways aliitle less lonely and worth my sacrifice missing my holidays and family to do my job....

God Bless ????????❤️

African American women do not patronize this nail salon. I was totally ignored by LEE WHO SITS IN THE FRONT AT NAIL TABLE 1. She didn’t not want to service me and did not, I was waiting per usual but I was the only one in the small waiting area, I was asked if “I could come back at 2.” ( mind you I arrived around 10:30 ish) because the nail tech who usually does my nails had to leave, so I asked if LEE could do my nails seeing that she was working on another customer at this point I was still the only one waiting, when asked she was extremely rude, you could see the disposition in her face it was like I was scum so she spoke in her language like some do when speaking negatively about some customers. I could go on about my horrible experience there but the moral of this issue was while I was still waiting LEE FINISHED HER CUSTOMER A FEW MORE CUSTOMERS CAME IN NON BLACK AND LEE SERVICE ONE OF THE WALK INS LEAVING ME SITTING THERE LIKE I WAS SOME SORT OF INVISIBLE PERSON. I’ve already called and made a complaint but I will contact the Business Bureau and make another complaint. I ended up leaving going to another nail shop and was taken care of, they were very kind, wait was short and I’ll continue to support Le Nails on Telegraph and they take appointments!

Top Nail is always my favorite place to go.. no matter what it is that you’re getting, you know you’re going to get amazing service for a great price too. They’re all amazing, but Lee made sure I got exactly what I wanted and I’m so very happy with how they turned out!!

I waited a whole two hours for them to tell me they don’t do ombré nails wasted my time I’ve always had them done here for the past 20yrs & leave a good cash tip!! I won’t be coming back anymore

From AZ so needed a fix after being on the road for a month. The owner did my nails and did a fabulous job. I will come back next time I'm in this area. Interesting business concept, they do not take appointment, just walk in, sign in and wait your turn!