Friendly Nails

+1 843-488-2051

2608 Main St, Conway, SC 29526 United States of America

Open Today: -

Quick Facts About Friendly Nails

Friendly Nails Place is a nail salon that has received both positive and negative reviews from customers. In order to provide a comprehensive analysis of the strengths and weaknesses of the establishment, we will examine the comments provided.

Starting with the strengths, one customer had a positive experience with a nail technician named Tina who provided an excellent pedicure. This indicates that there are skilled staff members at Friendly Nails who are capable of delivering high-quality services.

Another strength mentioned by a different customer is the long-lasting gel polish. This demonstrates that the salon uses quality products that can withstand regular wear and tear, providing customers with value for their money.

Additionally, a customer praised the reasonable prices offered by Friendly Nails. This suggests that the salon provides competitive pricing, which can be appealing to customers looking for affordable nail services.

However, there are some clear weaknesses that can be observed from the comments as well. Multiple reviews mention that the staff at Friendly Nails were not friendly or professional. Complaints range from a lack of communication about the type of pedicure desired to an eyebrow technician refusing to accommodate customer preferences. These incidents highlight a potential issue with customer service and the overall friendliness of the staff.

Furthermore, there are complaints about the quality of the nail services provided. Customers mentioned receiving messy and sloppy fill-ins, as well as gel polish that was not properly applied, resulting in ridges and bald spots on the nails. These incidents indicate a lack of attention to detail and a potential inconsistency in the skill level of the nail technicians.

Another weakness mentioned is the lack of consideration for customers who come in together. One customer shared a disappointing experience where they and their niece were seated on opposite sides of the room despite intending to have their nails done together. This suggests a lack of customer-focused policies or procedures in place.

In addition to the negatives discussed above, it is concerning that one customer reported feeling intimidated by a staff member who seemed prone to aggression. This creates a hostile and uncomfortable environment for customers, indicating a failure in ensuring a safe and welcoming atmosphere.

Based on the comments, it is evident that Friendly Nails Place has several areas that need improvement. Strengthening customer service skills, ensuring consistent quality in nail services, and fostering a more inclusive and family-friendly environment are areas that the salon should focus on in order to address these weaknesses.

In conclusion, Friendly Nails Place has received mixed reviews from customers, highlighting both strengths and weaknesses. While positive comments emphasize skilled employees, long-lasting gel polish, and affordable prices, negative feedback points to issues with customer service, inconsistent quality of nail services, and a lack of consideration for customers. By addressing these weaknesses and focusing on improving customer experiences, Friendly Nails Place has the potential to become a more reputable and customer-friendly establishment.

Best TL Reviews

I will not return!! They were not friendly at all !!! The lady that did my feet she cut my toe! And she didn't ask me what Pedicure I wanted. She did what she wanted to do!! Then they had another lady do my hands and she didn't want to do my nails!! The only reason why I did not push the Issue About my cut toe. Was because I did not want any trouble. The guy seemed like he could get very ugly if provoked.. I did not want the police called.. So I paid what they ask. Which was not fair because I felt like they should not have charged me for my cut toe.!! Plus they favor different people.. I wanted to see if I got a different reaction so I gave them a tip and I was right!! They were so nice after getting the tip.!!! When you pay your money to go to places like this. You want a Beautiful experience! Because you are pampering yourself.. I did not receive that.!! It was a nightmare.!!!???????????? I don't recommend this place at all! They need to change the name!! Because they are not Friendly at all!!

I was so skeptical about going here to friendly nails. However I went and was so very glad I did. Tina did an awesome job on my pedicure and I will definitely go again. I originally went because I had a gift certificate from my Co workers. Thanks Tina for a job well done. Guess you can't always go by negative reviews.

Messy sloppy job on fill-in. Nail tech that did nails was shaking as if she was nervous so I started conversation... before I could get out of my seat to go wash my hands she was headed for the door...I called talked to Tommy explained situation...Next day gentleman( not Tommy but other dude) was very unprofessional although he did fix my nails.

Treated my 13 year old daughter today with a gel manicure. I waited outside in the parking lot due to covid and crowded waiting area. When she was finished she called me to come around for her. She asked me to see her nails and that they didn't look right. The gel polish was not applied right and left ridges and bald spots on her nails (see photos). I immediately went back in to the salon to ask about them. I asked the man upfront to take a look at them. He agreed that they weren't good, however placed blame on my child that she didn't say anything to her nail tech. I reminded him that she was a child and I paid $40.00. He became belligerent and turned his back on us talking to his client about us negatively. I was very disappointed that he chose to act so unprofessional and basically dismiss her even after he saw the shotty work. I have been going here for years for services and I will never go back after today. SHAME ON THEM FOR TAKING ADVANTAGE OF A CHILD!!!

They refused to do my eyebrows because I ask the so called eyebrow tech not to make them thin. I was trying to show her a picture of how they looked and she was acting like she couldn't make them look like they were done previously.

The lady was also talking loud so customers could hear what she was saying to me. That's was rude and unprofessional.

Me and my Daughter went for a girls day to get manicures together. Wanted to get them done at the same time but it was really busy so kinda feel like my nails were a rush job, so that the woman could hurry and get to my daughter's after mine.Its a week later and they look cracked. My daughter enjoyed the experience. Dont recommend bringing kids on busy days. The nail tech we had was very nice. Good prices.

So many people have asked about my gel polish...love it! It's been on for 3 weeks now...no peeling

Myself and my niece went to have our nails done together. Had to sit on completely opposite sides of the room which kinda defeated the purpose of having them done together to spend time with each other as she lives 4 hours away and only gets to come down a few days a year. Her nails alone were 50$ which I thought was crazy for what she got. We've both had broken nails, and chipped paint within a week of having them done.