Nail Star Salon

+1 770-449-6648

5495 Jimmy Carter Blvd # B23, Norcross, GA 30093 United States of America

Open Today: -

Quick Facts About Nail Star Salon

Nail Star Salon has received a mix of positive and negative comments from customers, highlighting both strengths and weaknesses of the establishment. In order to analyze these strengths and weaknesses comprehensively, let's break down the comments and categorize them accordingly.

Strengths:

1. Positive Customer Experiences: Some customers, like Tina, have had positive experiences at Nail Star Salon, mentioning that they are loyal and always leave the salon happy. This suggests that the salon has the potential to provide satisfying services to its customers.

2. Atmosphere and Equipment: Another positive comment mentions that the salon has a good atmosphere and new equipment. This suggests that Nail Star Salon invests in creating a pleasant environment for its customers, which can contribute to a positive overall experience.

3. Professional Staff: One customer mentioned that the staff at Nail Star Salon is professional, particularly highlighting their experience with a pedicure. This indicates that there are competent and skilled employees at the salon who can deliver quality service in certain areas.

Weaknesses:

1. Inconsistent Application and Quality: Multiple comments mention issues with the nail application, such as bubbles, milky white clear coat, and color discrepancies. These inconsistencies imply that Nail Star Salon lacks attention to detail and consistency in delivering high-quality nail services, making it difficult for customers to trust the results.

2. Poor Customer Service: Several negative comments criticize the customer service at Nail Star Salon. Customers mention being blamed for mistakes, lack of professionalism, and rough treatment. These complaints indicate that the salon may have a problem with customer service, which can significantly impact the overall experience for customers.

3. Lack of Hygiene: One customer warned against possible infections due to the salon's failure to clean their cuticle tools. This highlights a potential health hazard and suggests negligence in maintaining proper hygiene standards.

4. Miscommunication and Mistakes: There are comments indicating that the salon fails to meet customer requests, such as not being able to accurately recreate a design or shape nails as desired. Additionally, one customer mentioned getting cut during a pedicure, indicating mistakes and potential safety concerns during services.

5. Inadequate Management: Some negative comments suggest that the management at Nail Star Salon does not address or resolve customer issues satisfactorily. This lack of response can result in customers feeling unheard and dissatisfied with their experience.

In conclusion, Nail Star Salon has both strengths and weaknesses. Some strengths include positive customer experiences, a pleasant atmosphere, new equipment, and professional staff in certain areas. However, the salon faces weaknesses such as inconsistent nail application, poor customer service, lack of hygiene, miscommunication, mistakes, and inadequate management. It is crucial for the salon to address these weaknesses in order to improve overall customer satisfaction and retain a loyal customer base.

Best TL Reviews

i went to get my nails done today when i came in it was great my shaping was amazing i was already excited but when it came to application it went down hill the nails had bubbles in them the clear was milky white the nail bits weren’t clean they gave me a different color then asked for when i asked if they could do a ombré set for me they said yes but it wasn’t ombré at all... she tried telling me it was my fault and said the nails looked fine when i asked to get them removed it was a whole problem the professionalism is not existent here. oh and i just realized they cut me multiple places

Tina is my boo! I’ve been a loyal customer for years. Great shop! I always leave happy.

very bad, poor shape and color totally off of what I asked for

I don't even know what the heck they thought they were doing, but let me tell you they are no where near fit for the job. My nails and hands felt abused because of how rough the people were. I ask for gentleness and and they ignored me after asking 4 times. The manager kept on responding to every question with there's nothing I can do about it. THEY DON'T CLEAN THEIR CUTICLE THINGS EITHER SO BEWARE OF INFECTION AND STAW AWAY FROM THIS LOCATION!!

this place is absolutely HORRID i asked for a cute peach heart design and showed a photo of what i had asked for and she was completely off. She had tried blame it on the colors i chose but the lines were completely off and there was paint on my fingers. there was even a hair in my nail. we had them redo it and she still did terrible. DO NOT GO HERE

Been coming here for quite some time the service is excellent good atmosphere new equipment very professional staff I got the full service on my pedicure and they were incredible it’s worth it I recommend this place to anyone looking for a pedicure manicure salon

I’m writing this review while getting my toes painted. I got full set with gel polish, the worst customer service ever. The quality of nails is very poor. They don’t know how to shape nails at all. When you ask them to fix it they get mad. If I could give zero stars I would in a heartbeat. HORRIBLE ALL THE WAY AROUND. Not to mention this was for my engagement.

This place has gone down!!! I’ve been here a few times and each time I tell myself that I’m never going back. Well I went back here 2 weeks ago and got a pedicure, and boy was I wrong for going back. First of all, they don’t have anyone trained to do pedicures. A male did my pedicure and long story short, I requested callous remover that goes on the bottom of your feet! Well this guy decides to use the thing and he cut the side of my big toe!!!!! That isn’t even the area that he was supposed to be scrubbing!!!! I now have a cut there, that is trying to heal but looks dark in the area. Needless to say, I’m NEVER going back here ever again!!! The list could go on about reasons to not go to this place but I would suggest that you guys don’t go here either. He cut my foot….