Pro Nails

+1 731-256-8338

402 Oil Well Rd, Jackson, TN 38305 United States of America

Open Today: Closed

Quick Facts About Pro Nails

Pro Nails is a nail salon that seems to have mixed reviews from customers. Let's analyze the strengths and weaknesses of this establishment based on the comments provided.

Starting with the strengths, many customers have praised the service at Pro Nails. They appreciate that the staff is friendly, accommodating, and attentive to their needs. One customer mentioned that the workers interacted well with their children, showing that the salon is welcoming to families and provides a positive experience for kids. The fact that they have kiddie chairs for pedicures is a unique feature that sets them apart and appeals to customers with children.

Another strength highlighted by customers is the atmosphere of the salon. Several comments mention the relaxing environment with massage chairs and complimentary wine. This creates a comfortable and enjoyable experience for customers, allowing them to unwind while getting their nails done. The owners, mentioned by one customer, are actively involved in the business and provide good service, which further enhances the atmosphere and customer satisfaction.

Additionally, the quality of work at Pro Nails is generally praised. Many customers mention that they have never had a bad manicure or pedicure at this salon. This indicates that the staff is skilled and professional in their work, ensuring that customers leave with well-done nails. The comment about the staff going the extra mile to make customers feel taken care of also speaks to their commitment to providing a high-quality service.

On the other hand, some weaknesses can be identified based on the negative comments. One common complaint is regarding the durability of gel manicures. One customer mentioned that their gel manicure only lasted six days before chipping and peeling off. This suggests that the salon may not be using high-quality products or following proper techniques for gel application and maintenance. This can be a significant drawback for customers who prioritize long-lasting nails.

Another weakness seems to be the issue of appointment scheduling. One customer expressed frustration about having to wait for a significant amount of time despite having made an appointment. This indicates a potential problem with the salon's time management or organization, which can lead to dissatisfaction among customers who expect their appointments to start promptly. However, it is worth mentioning that other customers did not have a negative experience with appointments, so this issue may not be consistent.

Furthermore, there are complaints about poor quality work and high prices. One customer mentioned that their acrylic fill-in resulted in the removal of all their acrylic and a botched job of shaping their nails. This indicates a lack of skill or attention to detail from the technician who performed the service. Additionally, the customer felt that the price charged was too high for the subpar work received. These issues reflect negatively on the professionalism and value for money of Pro Nails.

Lastly, one customer complained about a gel manicure that turned out to be unsatisfactory. They described their nails as looking like they were dipped in red paint and left to dry. This suggests inconsistencies in the skill level of different technicians at the salon, as not all customers had the same problem with gel manicures. However, it might reflect an inconsistency in quality control and training at Pro Nails.

In conclusion, Pro Nails has several strengths, including great customer service, a welcoming atmosphere, and skilled staff who provide high-quality work. However, weaknesses have been identified in areas such as gel manicure durability, appointment scheduling, and maintaining consistent quality across all technicians. While some customers had positive experiences, others experienced issues with the quality of work and prices. To improve, Pro Nails should focus on addressing these weaknesses by investing in better products, improving appointment management, and providing consistent training to ensure a high standard of work across all staff members.

Best TL Reviews

I thought the service was great and timely. My only complaint is kind of a big one. I got a gel manicure, and normally, gel lasts me 2-3 weeks. Unfortunately, when I got gel from Pro Nails, it only lasted 6 days before the gel started chipping and peeling off. I probably won't be going back :(

Mother in law and I had two pedicure appointments for 430…I wasn’t seen until 5…My mother in law was seen at 530…There were several other workers who had clients but had been finished with them long before she was seen. Anna had finished her pedicure client and took the next pedicure client who arrived long after us!? Mai & Tammy eventually took great care of my mother in law and I. We’re happy with our pedicure results but not at all happy with how long it took with an appointment…

We stumbled across this nail salon last minute due to celebrating our daughters birthday. I was so excited they had kiddie chairs for pedicures. We were walk-ins with no appointment and they took care of us! We had complimentary wine and the kids had sprites. My girls loved this place. The workers interacted with them very well. The other customers were nice as well. We will be back soon. ????????

Worst place I have ever been. Went for a fill in. The girl that did it decided to remove all my acrylic and start over. Asked for just a bit shorter, she cut all my real nails off then did the most horrible job. They were thick, short and looked like they had been done by a 10 year old. Then they charged me $55! Never ever go there!!!!

Worst gel manicure I have ever had in my entire life. My nails look like they were dipped a bucket of red paint and then left out to dry

My husband and I LOVED our visit!! This was his 1st Pedi and he really enjoyed his experience! We were able to sit back in the massage chairs, sip on wine, and just relax! Totally awesome! The Dad (owner) did mines and the Mom (owner) did his and their daughter was very helpful! We'll go back definitely in a few weeks!! ❤️

I take my daughter here every 2 weeks. The staff are fantastic! They do amazing work, always take care of their customers, and are some of the friendliest folks I've ever met. Highly recommend them!

Always love coming in here. They go the extra mile in making you feel taken care of. Great skills, I've never had a bad mani/pedi. Highly recommend!