A Q Nails & Spa

+1 708-301-9074

14405 S Bell Rd, Homer Glen, IL 60491 United States of America

Open Today: -

Quick Facts About A Q Nails & Spa

A Q Nails & Spa has received a mix of positive and negative comments, which provide insights into the strengths and weaknesses of the place. In this analysis, we will examine these comments in detail to understand the overall customer experience.

One of the recurring strengths mentioned in the comments is the cleanliness of the salon. Multiple customers have highlighted the cleanliness of the salon and the pleasant atmosphere as positive aspects of A Q Nails & Spa. This indicates that the owners and staff prioritize hygiene and maintaining a clean environment, which is crucial for a nail salon. This attention to cleanliness can enhance the customer experience and provide a sense of comfort and relaxation.

Another strength is the friendliness and accommodation of the staff. Customers appreciate the friendly and accommodating behavior of the owner, Vivian, as well as the rest of the team. This positive attitude creates a welcoming environment and helps build a loyal customer base. The willingness to accommodate walk-ins and appointments also adds flexibility for customers.

Customers also commented positively on the quality of work done at A Q Nails & Spa. They mentioned that the owner, Vivian, is skilled at her craft and delivers beautiful results. This indicates that the staff at the salon is experienced and capable of providing high-quality nail services. Customers specifically mentioned loving the results and feeling beautiful after visiting the salon. This suggests that A Q Nails & Spa excels in providing satisfying outcomes to their clients.

However, there are also weaknesses mentioned in the comments. One common complaint is the negative attitude of the woman who receives customers. This negative atmosphere creates discomfort for customers and detracts from the overall experience. Customer service is a critical aspect of running a successful business, and any negative interactions can harm the reputation of the salon.

Another weakness mentioned is the inconsistent quality of service. A customer shared a negative experience where their nails came out poorly done, with uneven lengths and hills on the top. The customer also mentioned that the nails only lasted two days, which is significantly shorter than expected. This suggests a lack of consistency in the skill and attention to detail within the salon. Inconsistent service quality undermines the reputation and trustworthiness of A Q Nails & Spa.

One comment highlighted issues with punctuality and time management. A customer mentioned waiting for an extended period despite having a scheduled appointment, which caused them to be late for their next engagement. The lack of attentiveness to scheduled appointments and the failure to communicate any delays demonstrates a weakness in the salon's organization and customer service. This can lead to frustration and dissatisfaction for customers who value punctuality and efficient service.

Another customer reported encountering rude behavior from one of the workers, who yelled at their daughter over a smudged nail. This incident showcases poor customer service and a lack of professionalism. Rude behavior towards customers can severely damage the reputation of the salon and deter potential customers from visiting. It is essential for A Q Nails & Spa to address and rectify such instances to ensure a positive customer experience.

In conclusion, A Q Nails & Spa has several strengths, including a clean and friendly environment, as well as skilled staff who can deliver beautiful results. However, there are also weaknesses, such as negative attitudes, inconsistencies in service quality, punctuality issues, and instances of rude behavior towards customers. To improve the overall customer experience and reputation, A Q Nails & Spa should focus on addressing these weaknesses by improving customer service, ensuring consistent service quality, and fostering a positive and welcoming atmosphere.

Best TL Reviews

My wife's been going here for 5 yrs. Always clean and friendly, willing to accommodate walk in or appointment. I love the results! Owner Vivian is a sweetheart. My wife Jen takes our daughter (8yrs) as a treat sometimes and they always do a fabulous job of making my girls happy and feeling beautiful. Thank you AQ! Definitely our only go to

Vivian is amazing at what she does!! The whole salon and clean, and all them do beautiful work !

there is such a depressing atmosphere...the woman who receives customers is so negative. I always feel very uncomfortable there.

Love this place. Very clean. Never had a bad experience. Prices are good also.

I went with a friend here. Both of us got our nails done by the owner. Everyone was nice and seemed clean but I can't say I'm happy with the outcome of my nails. This was my first time ever getting my nails done and they came out horribly. I wanted to cry. My friend lied and said they looked good. Later I hung out with a straight white male friend of mine and the first thing he said when seeing me was "what happened to your nails? They're awful." If he can point the bad quality out anyone can. Here's the kicker too. My friends nails came out so good but mine were unever lengths, had hills on the top of the nails, and they're flared out. It was so bad. I paid 40 bucks and they only lasted me 2 days. That was a day too long. This has definitely scared me from ever getting my nails done again. Another thing too was my cuticles weren't taken care of or oil put on. I've never done this before but I have seen other friends have their cuticles taken care of when in the process and my friend got oil on hers afterwards but I didn't. The lady also broke a lot of skin around my finger nails. It hurt and was very painful. I don't think that's normal but I'm unfamiliar in this field. I'm just unhappy.

Set an appointment for 2 pm for a pedicure, and two hours later, I am still here somehow & late to my next appointmentactoss town. Ive asked multiple people as theyve rushed by and all i seem to get was attitude. I get it, youre overworked and understaffed, but you REALLY shouldn't be taking it out on your prebooking, tipping, customers...& instead of taking care of the customers they have in, they will accommodate walk ins and have you wait. This isnt the place for you If you're a schedule oriented person or in a rush. Not a good experience for something that's supposed to be relaxing.

I've been coming here for a few years now. Vivian and her team are fantastic! Very professional and always smiling. Great manicures and pedicures. The salon is always very clean and I always feel comfortable when I'm there. I would highly recommend them!

If I could give them 0 stars i would. Very rude worker there. Yelled at my daughter because one of her nails got smudged by accident. I will not go back there again. There are plenty of other nail salons with better service. Do not go there.