Quick Facts About Zen Nails & Spa
Zen Nails & Spa has received a mix of positive and negative feedback. In order to evaluate the strengths and weaknesses of the place, we will examine the comments provided.
Starting with the strengths, there are multiple positive comments regarding the quality of work done at Zen Nails & Spa. Customers consistently mention that the technicians do beautiful work and that they leave the salon happy with the results. The fact that they receive compliments on their nails further supports the high quality of the services provided. This indicates that the nail technicians are skilled and capable of delivering satisfactory results.
Another strength mentioned by customers is the cleanliness and overall upkeep of the salon. This is an important aspect for many customers as cleanliness is crucial in a nail salon to ensure a safe and hygienic environment. With positive comments about cleanliness, Zen Nails & Spa is able to create a comfortable and sanitary atmosphere for their customers. Additionally, the comfortable chairs are also mentioned as a positive aspect, contributing to the overall experience.
Customers also appreciate the prices offered by Zen Nails & Spa. They mention that the prices are great and this can be a significant advantage for the salon, especially when compared to competitors in the area. Affordable prices can attract customers and make them more likely to return.
However, there are several weaknesses that need to be addressed as well. One complaint raised by a customer is the lack of acknowledgment and attention towards customers. This customer mentions waiting for 30 minutes without anyone approaching them or asking about their preferences. This lack of customer service can be frustrating for potential clients, as they expect prompt attention and assistance.
Another weakness highlighted in a comment is the lack of accurate information regarding the business hours. The customer states that they had to resort to Facebook to find out that the salon is closed on Sundays, after waiting for 30 minutes and trying to contact the salon. This lack of clear communication can lead to inconvenience for customers and negatively impact their experience.
One significant weakness mentioned in a negative comment is the poor customer service exhibited by a specific manager, named Tony. The customer recounts an incident where their daughter was allowed to do something against the mother's instructions. The customer emphasizes that letting a child make decisions without proper guidance is unacceptable. This incident highlights a significant lapse in customer service and professionalism.
In another comment, a customer expresses that the salon did not feel welcoming to them. Although they mention the cleanliness and comfort of the facility, they feel that the atmosphere lacks warmth and friendliness. This perception can deter potential clients who value a welcoming and friendly environment where they can feel comfortable.
Lastly, there is a complaint about a specific incident during a visit to the salon. The customer states that their cuticle was torn off instead of properly cut, leading to swelling and soreness for two days. This incident reflects a lapse in technique and attention to detail, which could be concerning for customers seeking a safe and enjoyable experience.
In conclusion, Zen Nails & Spa has strengths in terms of the quality of work, cleanliness, comfortable facilities, and affordable prices. However, there are weaknesses in terms of customer service, lack of accurate information, lack of warmth and friendliness, and a lapse in technique during a service. These weaknesses should be addressed by the management in order to improve the overall customer experience and retain clients. By addressing these issues, Zen Nails & Spa could enhance its reputation and attract more satisfied customers.
Best TL Reviews
Everyone here consistently does beautiful work! I'm always happy when leaving and it's the best nail salon around in the area in my opinion, will always come back!
ABSOLUTE WORST Nail salon I have ever been in, in my life! I took my 16 y/o daughter to get her nails done for homecoming and I told her she could have a certain length. Needless to say when I walked away to get my color the nail technician did as he pleased and let her do whatever she wanted knowing that I said no. This man was supposed to be the manager as well. I believe his name was Tony if I'm not mistaken. He was very rude, he should have never ever let my daughter do what she pleased when I walked away. I have never in my life had someone that worked in customer service let a Child make decisions like that! Never ever go there and please do not bring your children in there! (Yes I do also know that MY CHILD WAS WRONG and that was taken care of as it should have been)
Sat for 30 minutes waiting no one said anything asked what i wanted done nothing so left and going to a different nail salon where customers are acknowledged
They are amazing! I love my nails every time! The prices are great, and the designs I get are always beautiful! I constantly get compliments on my nails.
The nail technicians are awesome!!
The nail salon is VERY clean and well kept!!
I highly recommend this place if you need/want your nails done and to look really nice!!
Not accurate time of business. Closed on Sundays had to go to Facebook to find that information waited 30 minutes calling after waiting 30 minutes driving.
I'm not a nail salon frequenter but this place did not feel welcoming. It is a very nice, clean facility. The chairs are comfortable. They have a lot of nail polishes to chose from but they're in different displays on different walls so be aware if you're looking for something specific. The staff were quiet and polite. The quality of the work was good. My polish on my toes is still shiny and nice even after a full week. My only complaint on service is the nail tech tore off (literally pulled it with nippers to remove it instead of cutting it) part of the cuticle on one of my toes and then it was swollen and sore for two days. I would consider going back for a manicure or other service.
Great service and loved the way my nails turned out will definitely be returning
Place Pictures
Zen Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 04:00 PM |
How to go there
Location
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