Quick Facts About Lee Nails Spa1
Lee Nails Spa1 has received both positive and negative comments from customers. To analyze the strengths and weaknesses of the nail salon, let's break down the comments and discuss each aspect.
Starting with the negative comments, one customer had a terrible experience as they were charged $40 for a job they were unhappy with. The customer mentioned that when they requested to have it fixed or removed, they were still charged. This indicates a weakness in the customer service and quality assurance provided by Lee Nails Spa1. The fact that the customer felt the salon only cared about taking their money and not about the quality of work or customer satisfaction highlights a lack of focus on customer experience. This incident certainly raises concerns about the salon's commitment to ensuring their customers are happy with their services.
Another negative comment mentions that a customer's wife got her nails done at Lee Nails Spa1, but they were chipping within hours. The gel nails had been done just a few days before, yet the salon refused to fix them and even hung up on the customer when they complained. This points to a clear weakness in the durability and longevity of the salon's nail treatments. It also reflects poorly on their customer service, as the salon did not take responsibility for the poor job or attempt to rectify the situation. Losing a loyal customer who had been visiting for months due to this incident highlights the negative impact such experiences can have on their reputation.
Another weakness highlighted in the comments is a lack of attention to customers' requests. One customer mentioned that the nail technician did something different from what they had asked for. This portrays a lack of communication between the salon and the customer, resulting in dissatisfaction and disappointment. Additionally, the same customer also mentioned that they experienced redness and swelling after a brow wax, indicating a lack of attention to proper hygiene and possible negligence. This raises concerns about the professionalism and technical skills of the staff at Lee Nails Spa1.
Moving on to the positive comments, one customer mentioned that Cindy provided a great and gentle pedicure, while another recommended Emily as well. This highlights the strength of individual technicians who excel at their work. Positive customer experiences with specific technicians like Cindy and Emily can contribute to the overall reputation and success of the salon. It suggests that there are skilled professionals working at Lee Nails Spa1 who can deliver satisfactory services.
Another positive comment mentions Michael, who apparently creates a relaxing environment with his sense of humor. This indicates a strength in the salon's ability to provide a pleasant and enjoyable experience for their customers beyond just technical skills. It's always beneficial for a salon to have staff members who can make customers feel comfortable and at ease during their visit.
Additionally, the comment mentions competitive prices, especially for shellac manicures and pedicures. Offering reasonable prices compared to other salons in the Southeast Palm Bay area can be a strength of Lee Nails Spa1. This affordability can attract price-conscious customers and contribute to the salon's overall customer base.
Another positive comment highlights the excellent service provided by Emily and Hy, who pay attention to detail and deliver what is asked for. This is a strength in the level of customization and attention given to customers' specific requests. The ability to deliver consistent and personalized service helps build customer loyalty and satisfaction.
To conclude, the strengths of Lee Nails Spa1 include having skilled individual technicians like Cindy, Emily, Michael, and Hy who can deliver satisfactory services. They also offer reasonable prices for certain treatments, making them attractive to price-conscious customers. However, the salon has weaknesses in terms of customer service, quality assurance, durability of nail treatments, and attention to customer requests. The negative incidents mentioned in the comments indicate a lack of professionalism and inconsistency in the salon's performance. It is important for Lee Nails Spa1 to address these weaknesses to improve their reputation and build a loyal customer base.
Best TL Reviews
DO NOT COME HERE! THEY CHARGED ME 40 DOLLARS FOR A TERRIBLE JOB AND WHEN I ASKED THEM TO REMOVE THEY TRIED TO CHARGE ME FOR IT. THEY JUST WANT TO TAKE YOUR MONEY DONT EVEN CARE ABOUT THE QUALITY OF WORK OR IF THE CUSTOMER IS HAPPY. 000000 STARS.
Cindy is gave me the best pedicure and she took her time and was gentle. Emily is also good I recommend them when you visit.
Wow my wife got her nails done here and they were chipping within hours the gel spend over 200 month and refuse to fix her nails . rushed because they wanted to leave early just got the nails sunday and the gel is chipping it’s tuesday never mind they hung up on me . you just lost a customer that’s been comming for months .
I feel like she did her own thing other than what I asked for. I showed her a pic of how I wanted my nails done & she did something else! then less than an hour after leaving & my brows waxed my friend noticed it was really red & swollen; she even said IT LOOKS LIKE YOU HAVE SKIN MISSING! I was leaving to fly out of the country the next day & my forehead looked horrible! I won’t be going back for EITHER service!
Michael always make my day with his sense of humor. Not only I leave relax but beautiful. I will recommend to call and make an appointment, even though they accept walk in customers it save you time and you can choose your favorite technician. Shellac Manicure and pedicure have a good price.
Best nail salon in SE Palm Bay. reasonable prices. Y Emily and Hy are the best Hy pays attention to detail and always delivers what I asked for
I will never go back to Lee Nails, ever again! I have had too many racist treatment as an African American. I witnessed how cordial they were to my white sisters, but not to me! Too many other very skilled and professional salons in this area!
Love coming here to do my nails and my husband gets his manicure and pedicure done here as well. David and Emily do our nails to perfection. Everyone of the nail tech there are great at what they do. They are a most visit.
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Lee Nails Spa1 Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 04:00 PM |
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