Quick Facts About Ocean Nails and Spa
Ocean Nails and Spa has both strengths and weaknesses based on the comments provided. It is important to analyze these comments to understand the overall customer experience and the areas where the salon excels or needs improvement.
Starting with the strengths, several customers praise the quality of the products and the cleanliness of the spa. This suggests that Ocean Nails and Spa places an emphasis on using high-quality products and maintaining a hygienic environment, which is crucial for a nail salon. Additionally, the positive experiences shared by some customers indicate that the salon has knowledgeable and skilled nail technicians who can deliver satisfactory results. The compliments given to specific technicians, such as Peter, Katie, Trish, Kevin, Jenni, Bean, Johnny, Sarah, and Victoria, highlight the presence of talented and capable staff members who excel in their craft.
Furthermore, customers appreciate the attention to detail shown by the salon. Many compliments are directed towards the nail technicians' ability to create beautiful and natural-looking nails, as well as their proficiency in cuticle care and filing. This demonstrates that Ocean Nails and Spa focuses on providing thorough and meticulous services to ensure customer satisfaction.
Another strength highlighted by the positive comments is the warm and friendly atmosphere of the salon. Customers feel welcomed and valued, describing their experiences as being treated like family. This indicates that the salon has succeeded in creating a positive and comfortable environment for their customers, which can contribute to overall customer loyalty and positive word-of-mouth recommendations.
On the other hand, several weaknesses are also mentioned in the comments. One common complaint is related to the longevity of the nail services provided. Some customers noticed that their nails required filling or redoing shortly after the appointment, leading to disappointment. This suggests that the salon might have some inconsistencies or issues concerning the application and durability of their nail products. Additionally, there were instances where customers felt that their nails were shorter than they requested, indicating a lack of attention to customer preferences or miscommunication between the customer and the technician.
Another significant weakness mentioned in the comments is the issue of pricing. Overcharging and confusion regarding the cost of services were raised by some customers. This indicates that the salon needs to improve their transparency and communication when it comes to pricing, ensuring that customers are fully aware of the costs of the services they are receiving.
Furthermore, negative comments regarding customer service and friendliness are mentioned. Some customers were dissatisfied with the attitude shown by the staff when feedback or concerns were raised. This suggests that there may be issues with the communication and professionalism of the salon staff, which can negatively impact the overall customer experience.
In summary, Ocean Nails and Spa has strengths such as the use of high-quality products, a clean environment, skilled technicians, attention to detail, and a warm atmosphere. However, there are weaknesses in terms of the durability of the nail services, pricing transparency, and customer service. These weaknesses need to be addressed in order for the salon to improve its overall customer experience and satisfaction.
Best TL Reviews
At first everything was going great thery are every clear and have high c quality products but my problem is I got my nails done July 3rd 2000 22 it is now July 6th 2000 22 3 days have gone by in my nails look like I should have gotten them filled a week ago I don't know what they did wrong I don't know if I can post the photo or not but they all look like I need a filling and it's only been 3 days they did not put the acrylic down to the nail bed as well as the gel polish doesn't even cover the acrylic all the way I did not know this sis and tell someone asked me when I got them done and then it looked like I needed a filling that is very disappointing not all of them look the same and they did them a lot shorter then I asked for. I have been to them in the past never had any problems untile now.
Thank you, Peter, Katie, Trish, Kevin, and everyone else for always taking care of me. I tell everyone about this place because I get sooooo many compliments on my nails and toes wherever I go. You guys are THE absolute best!!! I feel like family when I come in there, and that is something that many places don't do for their clients much these days. Many thanks to you all for what you do. I highly admire your craft, your professionalism, your caring and kind words, your fine attention to detail, and always delivering the best in service. ????❤️???????? Blessings to you all!!
I got my nails done here and they come out very nice. I’m pleased. The only complaint is that I feel like I was overcharged. I got a pedicure but it was the most basic 30$ and some acrylic nails done with gel nail but honestly not sure how much that cost. Overall I was charged 95$. ????
Hubby and I went here for our first time. We both had pedicures and the massage was amazing. The place is clean and everyone is so sweet! Will definitely recommend and come back next month!
Overpriced and horrible customer service. A natural overlay is to blend with with your nail and I had to point that out to what was suppose to be a nail tech. Then for her to apply additional acrylic and polish over it without blending or buffing it. Very incorrect! Then to be overcharged. Not recommended for their service and their friendliness and customer service needs to be a whole lot better. Attitudes should not be had when a customer points out what they don’t like about the service that is being given.
I had gone in June 20th and lost a nail, they fixed it today and gave me a fresh color! They were VERY polite and did an excellent job, nails came out looking very natural, they pushed back my cuticles and filed under the nail very well.... most seem to not do a good job on that.
My nail tech was Jenni... the owner Katie was very pleasant!!
Thanks Jenni!! ????????????????????????????
Bean is amazing! She listened to exactly what I was looking for!
I absolutely love Johnny, Sarah and Victoria. Actually all of them. They make me feel and look like 1 million bucks each and every time. My nails do not break or crack. The facials are amazing. The entire atmosphere is wonderful.
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Ocean Nails and Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
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| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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