Top Nails Salon

+1 928-774-7615

2700 S Woodlands Village Blvd, Flagstaff, AZ 86001 United States of America

Open Today:

Quick Facts About Top Nails Salon

Top Nails Salon has both strengths and weaknesses based on the comments provided.

One recurring strength mentioned by multiple commenters is the friendliness of the staff. Customers appreciate the warm and welcoming atmosphere, which helps create a pleasant experience. The staff members are described as friendly and accommodating, willing to take in walk-in customers without much wait time. This is important for customers who may not have made prior appointments or are in a hurry. The fact that the salon was able to accommodate a group of friends and their daughters on short notice demonstrates their flexibility and customer service.

Another strength of Top Nails Salon is the quick service. Several commenters mentioned that they were able to receive their manicures and pedicures in a timely manner. One commenter specifically mentioned being relieved that the salon was able to fit her in for a full set and pedicure, even if it meant going over the closing time. Fast service is highly valued by customers who may have limited time or may not want to spend a long time at the salon.

Reasonable pricing is also mentioned as a positive aspect of Top Nails Salon. Customers appreciate that they are not charged exorbitant prices for the services they receive. This is especially important considering the quality of the services provided.

However, there are also weaknesses that should be addressed by Top Nails Salon. Several commenters mentioned issues with the quality of the services, specifically in regards to the nail application. In one comment, a customer mentioned that her nails were rough, uneven, and lumpy, which suggests a lack of attention to detail and proper technique by the technician. Another customer had nails of different shapes, lengths, and widths, indicating a lack of skill and precision. This inconsistency in the quality of the nail application can significantly impact customer satisfaction and loyalty.

Additionally, some commenters mentioned issues with the durability of the manicure. Chipped nails within a day of getting a full set is a major concern for customers. It suggests that the salon may not be using high-quality products or may not be properly applying top coat sealants to ensure the longevity of the manicure. Customers are understandably upset when they spend a significant amount of money only to experience premature chipping and damage.

There are also mentions of rushed services, where the technicians appeared to be in a hurry and did not adequately paint the nails. Customers noted that their nails and toes were not completely painted near the sides, which is a clear lack of attention to detail. This rushed approach can greatly diminish the overall quality of the manicure and pedicure.

Furthermore, there are concerns regarding the professionalism of the technicians. Some commenters mentioned that the technicians were rough and performed the services in a way that caused discomfort. In some instances, technicians were seen facetiming or attempting to assist customers with washing their hands. These actions indicate a lack of professionalism and may make customers feel uneasy or dissatisfied with the overall experience.

In conclusion, while Top Nails Salon has strengths such as friendly staff, quick service, and reasonable pricing, there are several weaknesses that need to be addressed. These include issues with the quality of the nail application, durability of the manicure, rushed services, and unprofessional behavior by the technicians. Addressing these weaknesses by improving training, product quality, and overall attention to detail can help enhance the salon's reputation and customer satisfaction.

Best TL Reviews

Didn't make appointments any where for a girls day out with daughter and friend, luckily Top Nails Salon said they'd take the 4 of us right away! They were very friendly, quick service, and reasonably priced.. Daughter wanted a set but we were told bc she's very young they wouldn't do it, so she got them painted and asked for rose on them... not the best rose, but she's happy and that's all that matters. Would recommend especially when you're in a pinch for last minute.

I was a bit nervous walking in after reading all the reviews but was pleasantly surprised. I tried 4-5 salons but none had availability for walk-ins. Staff was friendly and were able to get me in as a walk in with no wait(Wednesday afternoon). Hanna did a great job with my gel mani!

I love this place ❤️. Lynn and her family are wonderful people. This is my go to place to get my nails done. I'm always super happy with what they have done.

Had a great experience. Had a long day at work called to see what time they closed to see if they could fit me in for a full set an a pedicure. They said absolutely they can don’t worry if we go over . I was super relived . The guy who did my nails was great. He shapes them EXACTLY how I like . They turned out perfect. The pedi was ok not worth 35$ (I got decallusing) (extra 7$) it’s was short and quick. Extremely happy with my nails though. I was skeptical based on the reviews but my nails look perfect.

The man was very rough with my nails and rushed because he double booked me with another person. Very uneven and lumpy nails and 3 different shades now because he used a different color for my ombre!

Went for a full set yesterday, paid 100 including my toe polish and today 2 of my nails are chipped really bad. I have not done anything to cause this. I'm pretty sure they didn't top coat my right hand either. I'm pretty upset about it. 100.00 plus taxi ride there and back just to have to go back the next day.

Let me say upfront: I would give negative stars if i could. I went in for a fill because my normal place is closed for a couple weeks. I though "how bad could someone mess up a fill?" Very bad apparently. Every. Single. One. of my nails is a different shape, length, and width. At this point half of my acrylics are the same length of my natural nails. The ones that are long are SUPER sharp. The tech was pulling and yanking my hands into uncomfortable positions ive never seen before (and that would honestly have been fine it I walked out with acceptable nails.) The other tech was facetiming someone while giving a client a manicure. They clearly dont care what clients think about the service.

ALSO i have acrylic and nail polish all the way up on my skin!

ALSO the tech came over and tried to help me wash my hands at one point!???

The lady that did my manicure and pedicure seemed to be very rushed. Leading to my nails and toes not being completely painted near the sides of the nail. She didn't advise Me

it took 30 minutes for them to dry completely, which lead to them getting smudge and me having to go back in. Literally after trying to get into my car. I won't use there service again.