Columbia Barber Shop

+1 410-381-0300

7104 Minstrel Way, Columbia, MD 21045 United States of America

Open Today: -

Quick Facts About Columbia Barber Shop

Strengths:

1. Fun family atmosphere: One of the strengths of Columbia Barber Shop is its welcoming and friendly environment. Customers appreciate the lively and enjoyable atmosphere created by the barbers and their engaging banter. The presence of a family atmosphere adds to the overall positive experience of visiting the barber shop.

2. Personalized service: Customers have commented that some of the barbers take an interest in getting to know their customers and their families. Remembering the names of customers' children and grandchildren shows a level of attention and care that enhances the customer experience.

3. Quick and affordable: Another strength of Columbia Barber Shop is the speed and efficiency with which they provide their services. Customers appreciate the fact that the barbers consistently do a good job while being prompt. The affordability of the services offered is also highly valued by customers.

4. Flexibility in offering alternative options: In cases where the barber shop is busy and customers are in a hurry, the barbers are willing to offer the salon next door as an alternative. This display of flexibility ensures that customers have options in case they need to receive services quickly, even if it means sacrificing the family atmosphere.

5. Positive reviews and long-term patronage: The barber shop has received positive reviews from customers who have been attending for several years. The fact that customers have been loyal to Columbia Barber Shop for 20 years speaks to the quality of service provided and the overall positive experience customers have had at the establishment.

Weaknesses:

1. Inconsistent quality for certain customers: One customer mentioned that they experienced difficulty in getting their preferred haircut. Despite observing the barbers performing the desired haircut on other customers, they were repeatedly redirected to the salon next door. This inconsistency in service quality and selection may deter some customers, particularly if they feel they are being treated differently based on their ethnicity.

2. Negative experience and customer service: Some customers have expressed dissatisfaction with the customer service they received at Columbia Barber Shop. One commenter described it as having one of the worst barbershops in terms of customer service. This negative feedback can be damaging to the reputation of the establishment and discourage potential customers from visiting.

3. Poor time management: One customer complained about excessive waiting time and a barber prioritizing their friend's haircut over theirs, despite being the next in line. This lack of time management and favoritism can frustrate customers and result in lost business.

4. Subpar haircut quality: A customer who sought an alternative at the salon next door after experiencing delays and poor service mentioned receiving a satisfactory haircut. However, they later discovered a cut on the back of their neck, which indicated a lack of attention to detail or proper equipment at the barber shop. This incident raises concerns about the standard of haircuts provided and the potential for customers to have subpar experiences.

In conclusion, while Columbia Barber Shop has garnered positive feedback for its family atmosphere, personal service, affordability, and long-term patronage, it also faces challenges with inconsistent service quality, poor customer service, time management issues, and subpar haircut quality. Addressing these weaknesses would be essential for the barber shop to maintain and build upon its strengths, ensuring customer satisfaction and continued success.

Best TL Reviews

Lovely place due to fun family atmosphere. Some of barbers interested enough in customers to know the names of their children and grandchildren. There is a happy banter going back and forth between the barbers, which is fun to listen to, even if one doesn't speak the language. The barbers always do a good, quick job and the price can't be beat. If they are super busy and you are in a hurry, they may offer you the salon next door, where the price and quality are the same, even if the family feeling is not as strong. I and my two sons have been going to this place for 20 years.

I'm going to keep it simple, this place has been running for years, and still going strong for a reason. Ive been going to both locations salon/ barber and Everyone does great job especially for the price that they charge. You can read all the other negative reviews but it's better to find out yourself.

The Columbia Barbershop is a piece of sanity & peace in an otherwise chaotic world. Always friendly, courteous & gosh, do they ever help stretch the ????. You will not be disappointed. Dr K

I don’t typically write bad reviews but this particular place warrants the exception. The last few times I’ve gone there the barbers have said that they don’t know how to cut my hair and have tried shuffling me and my son off the the salon next door, even when it is full and they have chairs available. I don’t ask for anything outlandish. Just a low fade and line up that I see them perform on other customers but somehow, can’t perform for me or my son. The only difference between us is that we are African American and the other customers are not. Mike in particular is very adamant that we not be served there, so I will not patronize them and warn others of the treatment to expect once you walk into their doors.

Thank you for the great haircut! They charge far less than other places but they deserve more money! I'll always leave a nice tip to show my appreciation. Rather tip an extra $20 here than pay $20-40 for a bad haircut somewhere else. My new permanent barber.

Awesome and friendly service. Best haircut I've had in a long time.

One of the worst barbers. Do not go if decent customer service is important to you. Price is cheap but indicative of the people and the service.

I went to this barber shop late on a Saturday, about 430. I was watiing. a while. It was already 445. One barber finally becomes free, he goes outside for a minute. He comes back with a friend of his and even though he sees me waiting, he takes his friend over me.

I walked out and went next door to their other place. I had gotten a good haircut there a long time ago.

I got what I thought was a good haircut.I was wondering why the back of my neck itched.

I went the next day to visti my kid and she told me that I had a cut on the back of my neck. I touched it and sre enough there it was. It was like the kind I got years ago as a kid when every time the barber would cut me behind the ears due to the old equipment he had.

So even though more expensive I will go to Hair Cuttery or somewhere else where they KNOW what they are doing and have the proper mannes to treat customers right.