Quick Facts About Western Auto
Strengths of Western Auto Place:
1. Super friendly staff: The comments consistently mention the friendly and helpful staff at Western Auto Place. This is a significant strength as it contributes to a positive customer experience and fosters customer loyalty.
2. Large selection of different items: Another strength of Western Auto Place is the wide range of items they offer. Having a diverse selection allows customers to find exactly what they need, increasing customer satisfaction.
3. Availability of parts for small engine needs: Customers appreciate that Western Auto Place consistently has the parts they need for their small engines. This reliability is a strength as it saves customers time and effort in sourcing parts elsewhere.
4. Quality customer service: The comments highlight the quality of customer service at Western Auto Place. Employees take the time to greet customers, bring them to the desired products, and explain things if needed. This personalized attention enhances the overall customer experience.
5. Competitive prices: Customers mention that the prices at Western Auto Place are competitive, which is a strength as it ensures customers receive value for their money. Offering competitive prices can also attract new customers and promote customer loyalty.
6. Going above and beyond: The comment about the store's employees going above and beyond in fixing a delivery problem showcases Western Auto Place's commitment to customer satisfaction. This level of dedication can differentiate the store from larger competitors and further promote customer loyalty.
7. Knowledgeable staff: The comments mention the employees' expertise and willingness to provide advice and assistance. This is a strength as it allows customers who may not be as knowledgeable to receive guidance and support in finding the right products or fixing issues.
8. Family-owned and operated: Western Auto Place being a family-owned and operated business adds to its strengths. Customers often appreciate supporting local businesses, and the family ownership can create a sense of trust and community.
Weaknesses of Western Auto Place:
1. Limited reach: The comments do not mention whether Western Auto Place has multiple locations or an online presence. If the store only has one physical location, its reach may be limited, potentially hindering growth opportunities and making it less accessible to customers outside of the area.
2. Lack of technological integration: One comment mentions that Western Auto Place does not use computers and that the owner already knows what customers need. While this may showcase a personal touch, it can also be a weakness in terms of efficiency and adaptability. Embracing technology could streamline processes and improve inventory management.
3. Narrow focus: The comments do not indicate whether Western Auto Place specializes in a particular area, such as small engine repairs or appliances. If the store focuses too narrowly on specific products or services, it may limit its customer base and potential revenue streams.
4. Limited brand recognition: Western Auto Place may have limited brand recognition compared to larger chain stores like big box stores. This can make it challenging to attract new customers or compete with the marketing and advertising efforts of more well-known retailers.
In conclusion, Western Auto Place has several evident strengths such as friendly and knowledgeable staff, a large selection of items, competitive prices, and a commitment to customer service. However, there may be areas for improvement, including reaching a broader customer base, embracing technology, and diversifying the store's focus. Overall, Western Auto Place appears to have a solid foundation to build upon and further strengthen their position in the market.
Best TL Reviews
Super friendly staff, helped me find exactly what I needed and got me in and out in less than 10 mins would definitely recommend the place they have a very large selection of different items
I always prefer to bring my business here. The guys are helpful with all of my questions and they have always had the parts for my small engine needs.
Had just what I needed! Mr David was, and is always, so nice and friendly as well as helpful, as was the service tech! Service, friendliness and politeness that you definitely don't get with the big box stores! And their prices are just as competitive!!
Customer service here is pretty good. Most times someone is there to greet you and bring you to exactly what you need. Every time no matter if it's busy or not, the employees and the owner spend quality time with you to not only bring you to what you need but explain things if you don't understand. This place definitely has my business!
Such a wonderful experience with Mr. David and everyone in the store. They go above and way beyond customer service.
There was a disaster during my delivery, but the guys were more than awesome in fixing the problem. On a Saturday, and i know they had better things to do, but they got everything put together, installed and will check up later.
You don't get that kindness and service from the box stores. ????????
Wonderful place. The heating element in my dryer broke. I'm not the handiest guy around, but I figured I would try and fix it myself. The good folks at Western auto gave me advice, tested the other parts, and walked me through the whole process. Much more affordable than a new dryer! Thanks!
Friendly helpful staff. Recommend to anyone needing appliances or small engine repair or any hardware parts
Last of Western Auto I know of Like Family owned & operated Dave always working make sure customer first but still take time for good conversations advice never sell nothing he can't get don't need no computer he already knows what you need Even parts for your western flyer wagon or tricycle bicycle
Western Auto Info
Amenities
Planning
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Quick visit
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Service options
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In-store shopping
Offerings
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Assembly service
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Repair services
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Service guarantee
Today
Opening Hours
| Thursday | 08:30 AM - 06:00 PM |
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| Monday | 08:30 AM - 06:00 PM |
| Friday | 08:30 AM - 06:00 PM |
| Sunday | Closed |
| Wednesday | 08:30 AM - 01:00 PM |
| Tuesday | 08:30 AM - 06:00 PM |
| Saturday | 08:30 AM - 05:00 PM |
How to go there
Location
Places
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