Quick Facts About XO Nail Studio
XO Nail Studio has received mostly positive comments, indicating several strengths of the place. Some of these strengths include:
1. Excellent service: Many customers praised the staff for providing exceptional service. The employees were described as professional, polite, and friendly. They were attentive to detail and made customers feel comfortable and valued.
2. Skilled nail technicians: Customers appreciated the quality of the work done at XO Nail Studio. The manicures were described as beautifully filed and the artwork on the nails was described as stunning. The technicians were skilled in creating even nails and took care to clean up cuticles.
3. Friendly and welcoming atmosphere: The salon was described as a warm and inviting place. Customers felt comfortable and welcomed by the staff. The atmosphere was described as kind and the employees were praised for making customers laugh and creating a positive environment.
4. Good customer communication: Customers felt that XO Nail Studio had good customer communication. They praised the staff for being respectful, honest, and responsive to their needs. The employees were described as attentive and made sure that everything the customers needed was taken care of.
5. Convenience and location: Some customers mentioned that they had been looking for a good nail salon since moving to Washington, and XO Nail Studio was the first one that met their expectations. The salon's location in Federal Way was convenient for these customers, making it easier for them to access the services they needed.
While the majority of the comments highlight the strengths of XO Nail Studio, there are a few weaknesses that are worth mentioning:
1. Inconsistency in service quality: One customer mentioned being disappointed with their service, as their nails ended up looking bad and two nails were crooked. Another mentioned that their pedicure left their feet still rough. These comments suggest that there may be a lack of consistency in the quality of services provided.
2. Unprofessional behavior: A few negative comments mentioned witnessing an employee yelling and crying at customers who complained about their services. They also mentioned attempting to kick out a customer who agreed with the angry customer. This behavior reflects poorly on the professionalism and customer service provided by XO Nail Studio.
3. Pricing discrepancies: A customer mentioned being charged a higher price than what was listed on the website. This suggests that there may be issues with the clarification and communication of prices, which can lead to customer dissatisfaction.
In conclusion, the strengths of XO Nail Studio lie in their excellent service, skilled technicians, friendly atmosphere, good customer communication, and convenient location. However, the salon has some weaknesses in terms of consistency in service quality, unprofessional behavior from some employees, and miscommunication regarding pricing. It is important for XO Nail Studio to address these weaknesses to maintain customer satisfaction and ensure a positive reputation.
Best TL Reviews
When I arrived they were quite busy, but I still had the best experience and service! I love love love my manicure, my nails were beautifully filed down to my preferred length! All the staff were professional, polite and very friendly! ???? I just moved to Federal Way and definitely found my new nail salon tonight! I highly recommend XO Nail Studio! Nail picture is mermaid color, with a gold foil accent! ❤️
My wife goes here regularly and I’ve been in a few times with her and the service is always amazing. Very professional, respectful, and honest business. Yen and her staff are great and have been great since day 1. And the work is beautiful. I like seeing beautiful art on my wife’s nails.
XoXo nails ???? is the best in town the ladies are so kind and very professional. I absolutely love Rubi she’s very sweet and makes you laugh a lot♥️ While paying attention to detail.
Absolutely stunning. They are wonderful people to work with and make sure everything you need is taken care of. Second time going to them and was having a hard time finding a good nail shop since moving to Washington over a year ago, I finally found one!
This was my 1st visit and I am disappointed. I spent over $170 and my hands look bad. These pics are from less than 24 hours later, and 2 nails are CROOKED. My $55 pedicure left my feet still rough. The leg massage was great but she (Lily) spent more time on my legs than my feet. I still need a pedicure.
I witnessed a worker yell and cry at customers because the complained of their services! And then tried to kick me out because I agreed with the angry customer.
The lady below literally screamed at me because she didn’t have a break/lunch and that customers shouldn’t complain about the customer service. The proceeded to attempt to kick me out. Another lady walked over and told her to walk away.
I advised that I would dispute the charges and she yelled go in ahead!
I’m appalled? Like shocked!
OH AND I RECORDED THE WHOLE INCIDENT!!!!!
The picture you see is 3 days after I got my nails done...yes I was happy until they charged so much...when we called they stated the prices were correct on there website...after being finished it wasn't the price on the the web...
Yen did not waste any time yet still took care to clean up the cuticles and create even nails. She made sure to preserve my natural nail--no tips were needed and I was in and out in under an hour. Nice warm water bowl soak before cuticle removal and hot towel to end the session. She had never served me before and still managed to NAIL it on the first shot exceeding my expectations on delivery. HIGHLY recommend! I will be back for as long as I live here.
Place Pictures
XO Nail Studio Info
Amenities
Health & safety
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Appointment required
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Mask required
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Staff wear masks
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | Closed |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | 10:30 AM - 05:00 PM |
How to go there
Location
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