Pro Nails

+1 863-824-0009

1410 S Parrott Ave, Okeechobee, FL 34974 United States of America

Open Today: -

Quick Facts About Pro Nails

Pro Nails is a nail salon that has received a mix of positive and negative reviews from customers. In order to understand the strengths and weaknesses of the salon, let's analyze the comments provided.

Starting with the strengths, there are a few positive reviews that highlight the expertise and professionalism of certain nail technicians. One customer mentions that their nail technician took their time to ensure that the nails were perfect, which was a first for them at any salon. Another customer, who is also a nail technician with 25 years of experience, compliments a technician named Tan for doing an excellent job and being thorough. These positive reviews suggest that there are talented and skilled professionals working at Pro Nails.

Additionally, some customers appreciate the variety of services offered at the salon. One commenter mentions receiving a pedicure and a full set with an ombré in pink and white, and expresses satisfaction with the outcome. This indicates that Pro Nails offers a wide range of services to cater to different preferences and styles.

Now, let's move on to the weaknesses identified by customers. One common complaint is the inconsistency in service quality due to different technicians performing the treatments. A customer had a negative experience with a specific technician who they believe does not usually do nails, resulting in a poor outcome. Another client mentions that a certain technician rushed through their nails, leaving the gel polish chipped and raising after just a week. These inconsistent experiences might be attributed to a lack of standardized training or oversight for the technicians at Pro Nails.

Subpar customer service is another weakness pointed out by some customers. One customer mentions that a technician was constantly stopping what they were doing to handle cash tips, causing delays in service. Another customer complains about a technician having an attitude and rushing through the treatment. These instances reflect a lack of professionalism and attentiveness to customer needs, which can negatively impact the overall experience at the salon.

There have also been complaints regarding the salon's handling of gift certificates. One customer purchased a $100 gift certificate for their girlfriend's birthday but later discovered that it had an expiration date. When they requested the salon to honor it, the request was denied. This incident illustrates a poor business practice, as customers perceive it as spending real money on a piece of paper with an expiration date. This can create dissatisfaction and discourage customers from making future purchases or returning to the salon.

In conclusion, Pro Nails has both strengths and weaknesses. Some of the strengths include skilled technicians who provide excellent service and a variety of services offered to cater to different preferences. However, the salon also faces weaknesses such as inconsistencies in service quality due to varying skill levels of technicians, subpar customer service, and negative experiences with specific technicians. Additionally, the salon's handling of gift certificates has been perceived as a poor business practice. These weaknesses can impact customer satisfaction and loyalty, making it important for Pro Nails to address and improve upon these areas in order to provide a consistently positive experience for all customers.

Best TL Reviews

I’ve been here many times before and have been satisfied but unfortunately this time that was not the case. I had a gentleman do my nails(dip) who I’ve never had before and I’m guessing he does not usually do them as they turned out horrible and just keep getting worse. These pictures are just from a week after I had them done. There are many cracks, color is peeling off and is uneven. There are parts of the nail (the sides) that don’t even have any color. It’s embarrassing and due to the unpredictable nature of who will be doing my nails, I will not be returning.

I had purchased a $100 gift certificate for my girlfriends birthday on 3/17/22. She hasn't been able to make it up there. Today I suggest she go and get her nails did. I called and set the appointment. She checked the certificate and realized that there is an expiration date on the certificate. We were both unaware of this. I called and asked if they would still honor it and they refused to. To me I spent real money there for a piece of paper with an expiration date. It's an extremely poor way to do business.

I received a pedicure and a full set with an ombré in pink and white. My nail tech took his time to make sure my nails were perfect, which was definitely a first for me at any salon. I absolutely love the way they came out!!

I went to Pro Nails around 4 pm. I called ahead & was told they weren’t busy. Sonny is who started my nails. He would stop what he was doing to get cash tips out, getting up & down constantly. He starts to shape my nails & tells me he’ll do my nails after my pedicure. Mind you it’s 5 pm already. Pedicure was great & also got my eyebrows done. Sonny wanted me out of his chair so he could do another persons gel on their toes. I did not leave till almost 7. He rushed on my nails, leaving gel polish chipping & raising already after a week. Will not be back.

Tan did an excellent job and was very thorough. Perfect polish

As I am a nail tech also for 25 years he was awesome ????

for the past 1 year it has really been bad especially with the guy there doing it, he rushes and then has an attitude with you, he jacks up my nails every time he does them, I will not be going back again

Ugh worse nails I've ever had done.

Didn't want to hear what I didn't like about my nail.

My first visit here. Van did my pedicure and she was wonderful. Sonny did my nails and I love them!! He made some suggestions and I’m so glad he did. Already booked my next appointment.