Astou Mbow Hair Braiding

+1 704-869-6680

911 E Franklin Blvd, Gastonia, NC 28054 United States of America

Open Today:

Quick Facts About Astou Mbow Hair Braiding

Astou Mbow Hair Braiding place has received a mixed range of comments, with both positive and negative feedback. Analyzing these comments will provide insights into the strengths and weaknesses of the establishment.

Starting with the strengths, one recurring theme in the comments is the satisfaction of customers with the braiding skills of Astou and her sister. Multiple customers mention that they have been going to the salon for years and have never been disappointed. This indicates that the stylists have a strong skill set and are capable of producing desired results consistently.

Another strength highlighted in the comments is the speed at which the braids are done. Several customers mention that they were impressed by the quickness of the service. Fast service can be a positive aspect for customers who are looking for efficiency and convenience.

Moreover, a few customers express appreciation for the affordability of the services. One customer mentions that the price for a sew-in was $100, which they considered reasonable. affordable pricing can be a major strength for attracting customers, especially in a competitive market.

Additionally, the positive comments also highlight the friendly and welcoming attitude of the stylists. One customer mentions the love they have for Astou and her sister, indicating that the stylists create a positive and comfortable atmosphere for their clients.

However, despite these strengths, there are several weaknesses that need to be addressed. One of the most significant weaknesses is the poor customer service mentioned in one of the comments. The customer states that they had a bad experience with the salon, as they paid $100 for a sew-in, only to be disappointed with the result. Moreover, when they asked for a fix, they were told to go to the hair store with only $2. This demonstrates a lack of professionalism and a disregard for customer satisfaction.

Another weakness mentioned in the comments is the cleanliness of the salon. One customer specifically mentions that the establishment is dirty. A clean and hygienic environment is essential in a hair salon, as it can greatly impact the overall customer experience and perception of the business.

Another weakness highlighted is the lack of good time management. Multiple customers mention instances where their appointments were delayed or rescheduled without proper communication. These incidents lead to wasted time and inconvenience for customers.

In terms of skill and attention to detail, there are mixed reviews. While some customers praise the neatness and quality of the braids, others express dissatisfaction with the crooked and sloppy parts. This inconsistency suggests that there may be room for improvement in maintaining a high standard of quality across all services.

Lastly, the absence of card payment options is mentioned as a weakness by one customer. In today's digital age, it is important for businesses to provide convenient payment options that accommodate various preferences.

In conclusion, Astou Mbow Hair Braiding place has some notable strengths such as skilled stylists, quick service, and affordability. However, there are also several weaknesses including poor customer service, cleanliness issues, lack of time management, inconsistent quality, and limited payment options. Addressing these weaknesses can help improve the overall customer experience and reputation of the establishment.

Best TL Reviews

I love Astou and her sister, Astou has been braiding my hair for almost two years and never has she done a style that I wasn’t satisfied with, she will continue braiding my hair and she is always ready too do what she was called to do…. Keep up the Great work because I shall continue to allow her hands in my hair and oh yes she does have growing hands. I love you guys from the heart. Braids as well as sewing match my standards and she is quick with it!

Paid $100 dollars for a sew in brought my own hair for her to only play with my intelligence.... I had to come home and do my own hair HORRIBLE HORRIBLE customer service & on top of that when I asked her to fix it she tried to send me to the hair store with $2 dollars to get hair glue.... I WILL NEVER RETURN to this establishment.... & it's dirty ????????????

I was in a rush and wanted a basic style for me and my daughter so I googled this place. For one the braids were not even neatly done and the fact that my edges and kitchen was still out was horrible . I sucked it up because I had somewhere to go but I took it out the next day . They don’t even take cards what business in 2021 doesn’t take cards but she did have cash app I just think that’s unprofessional and the braiding job was horrible for 40 a price

I visited the shop to get box braids. My hair is short, and her cards specify they can braid any length of hair. I gave 2 stars because she was quick and the braids were neat but had to return for a touch up, maybe a month later because with my hair being short, the braids were too big and they started to slip out. I asked how much and she quoted me $60. I had already paid $180 initially. After She finished she then said this style is usually $80 but it’s ok and since Saturdays are her busy day I needed to call her first. I watched the clock and she took exactly 40 minutes on my hair and there was only one other person there. I was confused as to what she meant by this style when all she did was rebraid the outer perimeter of my head. I politely gave her the $60 and left. I feel that she didn’t want to do a touch up saying Saturday was a busy day…Um aren't I in a braid shop. Anyway I will be looking for another hair braiding shop who respects their craft and the client.

Worst experience ever, I was told to come 8am I got there at 7:45am there was no one there at 8am the lady didn’t get there until 8:15am. I am not pleased with my hair the micros braids are super loose less than 24hrs. The braids are uneven. I spent $170 for micros and I brought my own hair and my hair ended up looking a mess. Not worth the money and time for my hair to not look right. I reach out to owner the next after noon and she said she would calm be back later that evening but never did.

Do not have good time management they gave us an appointment to be there at 1:00 for crochet braids for my daughter then when I call an hour prior and ask if that was still good they told us come at 3:00. Got done at 3:00 she got done with the girls head she was on but took another lady in front of us and then there was another lady after that one before us so basically wasted our time sitting there for 30 minutes!!!

My hair was rushed I asked for box braids, the parts were crooked and sloppy gave them a second chance after my first disappointment, and granted they did well with two feed-in braids. So I tried box braids never again will they get my money

I’ve been going to them for years and never been disappointed ????