Quick Facts About Fresa y Chocolate Nail Spa Miami Lakes
Fresa y Chocolate Nail Spa in Miami Lakes has received mixed reviews, with both positive and negative feedback from customers. In this analysis, we will examine the strengths and weaknesses of the salon based on the comments provided.
Starting with the strengths, one customer mentioned that they had been to the salon three times and each visit was a pleasant experience. This indicates that the salon has the ability to provide consistent service and maintain customer satisfaction. Additionally, the proximity of the salon to the customer's house was mentioned as a positive aspect, as it makes it convenient for them to visit regularly.
Another strength mentioned by multiple customers is the quality of the cleaning and grooming services. They praised the staff for their ability to clean cuticles well and buff feet effectively. This suggests that the salon has skilled technicians who are proficient in their work.
The positive comments also highlighted the friendliness and willingness of the staff to go above and beyond. This is an important strength as it contributes to a positive customer experience and fosters customer loyalty.
However, there are also several weaknesses that were mentioned in the comments. One common issue raised by customers is the use of cheap products by the nail technicians. Some customers reported that their gel nails came off within days, suggesting that the products used were not of good quality. This reflects negatively on the salon as it implies a lack of investment in providing high-quality materials to their technicians.
Another weakness mentioned by a customer is the inconsistency in the service. While they had positive experiences in the past, one recent visit resulted in gel nails that were not applied as close to the edge as desired. This inconsistency in the quality of service can be a turn-off for customers who expect a certain level of expertise and attention to detail.
The lack of professionalism and cleanliness was also cited as a weakness. Some customers reported that the salon did not sterilize their instruments and that the overall environment was dirty. This can have serious implications for the health and safety of customers and reflects poorly on the salon's dedication to maintaining a clean and sanitary environment.
Another weakness raised by a customer is the issue of price transparency. They mentioned that the salon did not provide a receipt for their payment and charged additional fees for each transaction. This lack of transparency and upfront communication can lead to customer dissatisfaction and a lack of trust in the salon's business practices.
One customer also mentioned poor customer service, highlighting instances of employees being rude and unprofessional. This negative experience can greatly impact a customer's perception of the salon and discourage them from returning or recommending it to others.
In conclusion, Fresa y Chocolate Nail Spa in Miami Lakes has strengths such as consistent service, skilled technicians, and friendly staff. However, the weaknesses include the use of cheap products, inconsistency in service quality, lack of professionalism and cleanliness, lack of price transparency, and poor customer service. These weaknesses can greatly impact the overall customer experience and should be addressed by the salon to improve its reputation and attract loyal customers.
Best TL Reviews
I like this place! I've been here 3 times and each has been a pleasant experience. It is what you woyld expect from a Spanish nail salon. Last times I was there I was offered water or lemonade. This time I was not. I did gel nails and they didn't get it as close to the edge as I wanted (especially the right thumb). I know you can't get too close, and I've done my own gel before, but this was a little too far. My other 2 times before were great though and the girls were willing to go above and beyond. The girls are always super nice. Love how close it is to my house too and they always do a great job of cleaning cuticles well and buffing feet etc. ????????????
The nail techs are using cheap products because they have to buy their materials out of pocket and therefore the job is sloppy! I did the aprex nails twice and they came off within days, I gave up on them and decided to do luminary nail system for the first time on my natural nails and THEIR advertising says that it can last 4-6 weeks and it has been only 2 weeks and the gel has come off! Very dissapointing!!! The nail tech was using so little product on my nails compare to how in reality the product should be placed on nail... very poor advertisement!!! Will not return to this salon and instead save my money and buy good products and do them myself, there are videos on tik tok and youtube that show you step by step how to do your own nails!!! SAVE YOUR MONEY LADIES!!!! BE SMART!!!!
Extremadamente costoso, no dan recibo de tu pago, te cobran además por cada transacción, NO LO RECOMENDARÍA JAMÁS !!!! NI VOLVERÉ !!!
MARQUE UNA ESTRELLA PARA PODER PUBLICAR
The only reason I’m giving it 2 stars is because although the lady that did my nails did not do them to my liking she really did try and was super nice. Some people are just no meant to be mail techs. I got my service done July 23 (apres manicure and a gel pedicure) and not even two days passed and a nail was already falling off. A day after that another nail falling off. If they can’t perform the service correctly don’t have them do that service. $91 down the drain. Also to add this place is gross. They don’t sterilize their instruments and everything else is just dirty about it. Won’t be back. Save your money and go elsewhere
Hice una cita para mi pelo envié fotos de mi pelo cómo estaba y lo q quisiera o algo parecido me dieron un presupuesto de 250 para cuando llegara al lugar decirme q era 450 porq mi pelo no entraba en la promoción cosa q nunca explicaron súper mal servicio la cita la tenía con Andrea
I was here yesterday and got my nails (apres) done by María. She's amazing, very nice and did a great job. I'm very happy!!!
Que triste q un lugar tan lindo traten tan mal ???? creo que es un tiempo para uno relajarse y no para que estén con caras y siendo groseras uno paga no es gratis. La manicurista grosera y la jefa no se queda atrás.
The ladies do a great job at this location. On Monday and Tuesday the regular mani and pedi is $20. Great price and they do a great job.
Update 2023 prices!!! Any day Mani n pedi $39 regular or gel. Still great service at this location.
Place Pictures
Fresa y Chocolate Nail Spa Miami Lakes Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
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