Lucky Nails

+1 843-383-6999

823 SC-151 ALT, Hartsville, SC 29550 United States of America

Open Today: -

Quick Facts About Lucky Nails

Lucky Nails place has both strengths and weaknesses based on the comments provided.

One of the strengths mentioned is the quality of the nail services provided. Multiple comments mention that their nails look great and that the staff did an amazing job with their manicures and pedicures. This is a crucial aspect for a nail salon as customers expect their nails to be well done and aesthetically pleasing.

Another strength highlighted by the comments is the cleanliness of the salon. Customers mentioned that the place was kept clean and that the staff maintained a clean environment. A clean and hygienic salon is important for the customers' confidence and overall experience.

The staff's behavior and customer service were also mentioned as strengths. Customers appreciated the friendly and welcoming atmosphere created by the staff. The fact that they made customers feel like family and were patient with young children was positively received. Good customer service is essential for customer satisfaction and loyalty.

Additionally, the availability of different services and the staff's willingness to provide feedback on color choices were mentioned as strengths. Giving customers the freedom to choose, while also providing professional advice, is a good way to ensure that customers feel involved in the decision-making process.

However, there are also some weaknesses that were mentioned in the comments. One of the main weaknesses is the inconsistency in service. One customer mentioned that they did not receive the cuticle care that was typically included in their manicure and pedicure service. This inconsistency can be frustrating for customers who expect a certain level of service each time they visit.

Another weakness mentioned in the comments is the behavior of one staff member. The comment describes this staff member as rude and disrespectful, providing poor customer service. This negative experience can greatly impact a customer's perception of the salon and could potentially lead to them not returning.

Another weakness mentioned indirectly in one of the comments is the parking situation. The comment states that half of the parking lot is under construction. This can be inconvenient for customers, especially if they have to park far away from the salon or struggle to find parking space.

It's worth noting that the overall sentiment from the comments leans towards positive experiences. The strengths mentioned, such as the quality of the nail services, cleanliness, and friendly staff, are important factors that contribute to customer satisfaction. However, the weaknesses, such as inconsistency in service and a negative experience with a staff member, should be addressed in order to improve the overall customer experience at Lucky Nails place. With proper attention to these areas, Lucky Nails place has the potential to become a top choice for customers seeking nail services.

Best TL Reviews

My nails look great. However I'm disappointed in the service. My mani/pedis have always included cuticle care with my service, which I did not receive on this visit. Seems like I'm paying more but receiving less service for my mani/pedi.

FYI: Half of the parking lot is under construction.

Very pleasant staff, the place was kept clean from what I could see. They were very patient with my 4 year old niece, she really enjoyed herself! I'd gladly come back!

Staff were friendly .They made you feel like you were family'.

No wait and Dee did an amazing job making my feet nice and smooth. The leg and foot massage with the Deluxe package was well worth it.

The young blond hair woman was so rude and disrespectful, she provided piss poor customer service. They didn’t cut in the massage chair and when asked told me to push the black button, I asked to adjust it because I was short, she yelled telling me to do it on the remote. I left with wet unpedicured feet because my money depends on your service. I can go elsewhere and I did! It would have been my first time but it was definitely my last

They let me pick what I want and they'll give me feedback what colors go together.

They are very nice and clean. The guy thay did my nails interacted with me and my boyfriend in a friendly manner. I got acrylics and i showed him a picture of what i wanted, they didnt have some things so we compromised and he got as close to it as he could and i love them. They are the perfect color and perfect length and shape. Would definitely recommend

Great people. Great job on nails. Kid friendly. Took my niece to get nails painted. Very nice to her very processional. Will never go any other place to do my nails. Thank you guys so much.