Infiniti Men's Salon

+1 317-924-0713

2962 W Kessler Blvd N Dr, Indianapolis, IN 46222 United States of America

Open Today:

Quick Facts About Infiniti Men's Salon

Strengths: 1. Cleanliness: Multiple comments highlight the salon's cleanliness, indicating that the staff takes pride in maintaining a hygienic environment. This attention to cleanliness can create a comfortable and professional atmosphere for customers.

2. Welcoming staff: Customers consistently praise the friendly and welcoming nature of the staff at Infiniti Men's Salon. This positive customer experience helps build rapport and fosters a sense of loyalty among clients.

3. Owner involvement: The owner, Steve (Lefty) Hicks, is mentioned multiple times, with customers appreciating his hands-on approach and willingness to listen to their needs. This level of involvement from the owner can contribute to a personalized experience for customers, as their preferences are taken into account.

4. Barber-client relationships: The comment about Lefty's interaction with an autistic customer demonstrates the barbers' ability to build rapport with clients and cater to diverse needs. Having barbers who are patient and understanding can create a comfortable and inclusive environment for all customers.

5. Skill and expertise: Numerous comments mention the skill and expertise of the barbers at the salon. Customers appreciate their ability to understand their desired haircut and deliver satisfactory results. This expertise, coupled with positive customer interactions, contributes to a high level of customer satisfaction.

6. Quick service: A positive comment about quick service indicates that the salon values efficiency and respects customers' time. This can be particularly appealing to busy individuals who prefer prompt service.

7. Assistance and teamwork: One customer shared a positive experience where multiple salon staff members came together to rectify a botched haircut. This demonstrates the teamwork and willingness of the staff to go the extra mile to ensure customer satisfaction.

Weaknesses: 1. Inattentive barbers: A negative comment highlights a lack of customer service on a specific occasion. The customer felt ignored and unacknowledged, as the barbers did not approach them for an hour. This suggests a breakdown in customer service and attentiveness, which can leave customers feeling unwelcome and undervalued.

2. Exclusivity: The same negative comment suggests that the salon may prioritize known or regular customers over new or unknown clients. This exclusivity can be off-putting and deter potential customers from returning or trying out the salon.

3. Inconsistent customer experience: While most comments express positive experiences, the negative comment indicates that the salon may have inconsistencies in terms of customer service and attentiveness across its staff. Such inconsistencies can lead to a lack of trust and dissatisfaction among customers.

Conclusion: Overall, Infiniti Men's Salon has several strengths that contribute to its positive reputation, including cleanliness, a welcoming staff, skilled barbers, and a hands-on owner. However, weaknesses such as inattentive barbers and exclusivity should be addressed to ensure a consistent and positive customer experience. Regular training and a focus on customer service can help mitigate these weaknesses, thereby strengthening the salon's overall reputation and attracting a wider customer base.

Best TL Reviews

The place is always clean & the staff is so welcoming. I always am greeted with a smile & the owner listens to you to ensure you get exactly what you want. I love Steve & his crew!

I don't know every barber there but they all are courteous and very helpful. My brothers barber is Lefty. My brother is autistic and Lefty is very calm and patient with him

Steve is the best. He understands exactly what I want and gives just that.

The best barber & owner in town, Steve (Lefty) Hicks. Go check him out. Very nice place.

Great haircut! Quick service. Always satisfied.

I attempted to cut my hair and they brought me back to life. I came to Greg but the whole salon came together to help me. Ms. Vickie curled my hair free of charge and helped Greg fix the mess I had created. I felt loved. Everyone was friendly. It's nice and elegant! I found my new salon home.❤

Steve the owner is great and runs a good shop. Richard has been my barber for almost 20 years. Appointments on time in and out but I usually hang around and talk for awhile.

Typical barbershop with cats with no customer service. Basically if they don't know you the barbers will just ignore you. Came in a Saturday and wasn't many people in there were 4 barbers I sat there an hour and not once did any of them ask if I needed a cut. 2 of them actually finished a cut and just sat down and chilled. They didn't even acknowledge I was waiting. I didn't walk in here to see you cats sit down and not cut. Least ask a brother but nah like I said if you not known here they not messing with you. I ended up just walking out I'm cool never again.