LEE SPA NAILS

+1 919-557-9797

312 Village Walk Dr, Holly Springs, NC 27540 United States of America

Open Today: -

Quick Facts About LEE SPA NAILS

Strengths:

1) Experienced and talented nail technician: According to one customer, Lyn, the nail technician at Lee Spa Nails, has over 20 years of experience and is skilled at doing nails. This suggests that customers can expect high-quality nail services from someone with extensive expertise.

2) Excellent customer service: Several customers mention the friendly and accommodating staff at Lee Spa Nails. The salon greets customers politely, offers them drinks while they wait, and provides prompt seating for walk-ins. This indicates that the staff prioritize good customer service and strive to make customers feel welcome and comfortable.

3) Variety of payment options: Lee Spa Nails accepts multiple payment methods, including cash, card, CashApp, and Venmo. This allows customers to choose the most convenient payment method for them, enhancing their overall experience at the salon.

4) Attention to special needs: One customer mentions that Fei, a nail technician at the salon, took special care with their pedicure due to their diabetes. This shows that the salon is mindful of clients' specific needs and strives to provide appropriate services and care.

5) Positive repeat customer experiences: Some customers express their satisfaction with the services and the overall atmosphere of the salon. They state that they are regular customers and appreciate the professionalism and expertise of the nail technicians. This indicates that the salon has built a loyal customer base who are likely to recommend the place to others.

Weaknesses:

1) Inconsistent quality: One customer had a negative experience with a rushed service and dip on the skin and cuticles. They also mention the owner's condescending behavior. This suggests that there may be inconsistencies in the level of service provided at the salon, with some services being less satisfactory compared to others.

2) Lack of satisfactory resolution: Another customer had a dissatisfaction with the French tip gel fill-in and requested a fix, but were met with an additional charge. This indicates that the salon may not have effective policies in place for addressing customer concerns and resolving issues in a satisfactory manner.

3) Pricing concerns: The customer who had an issue with the French tips also mentioned that the quality of work did not match the pricing. This suggests that the salon's pricing may not be justified by the level of service provided, potentially making it less competitive compared to other nail salons in the area.

4) Limited availability and long wait times: One customer mentioned that they had to wait for a considerable amount of time to get their nails done due to a busy salon. This indicates that the salon may have limited availability and long wait times, which can be inconvenient for customers seeking prompt services.

5) Lack of consistency in customer experiences: While some customers had positive experiences and praised the salon's talent and friendly atmosphere, others express disappointment and state that they no longer consider themselves loyal customers. This suggests that Lee Spa Nails may struggle with maintaining consistent customer experiences, which can impact their reputation and customer retention.

Best TL Reviews

A few times it was great. Nails were done by owner but yesterday owner started but let someone else rush through . Dip was on my skin and cuticles. These pictures were taken after clean up but owner was condescending towards me. I won’t pay the same price for less service. I thought I found a spot but I guess I will keep looking.

This is my second time at this salon. Both time my names were done by Lyn. She is a very sweet and talented lady and has been doing nails for over 20 years. I told her I wanted my nails short and she did exactly as I asked. I love this shape of nail and she even made sure they were rounded enough to my liking. When I arrived with no appointments I was greeted and politely ask how can we help you. Not what you do you want or what do you need like other places. They offer drinks while waiting and receiving service. They take cashapp, Venmo, cash, and card. I found this place while doing other errands in the area and I’m so happy I did. My new nail spot hands down and I pass two other locations to get to this one. Talent and great customer service is top notch here. Thank you Lyn!

I'm very disappointed in Lee Spa Nails! I use to be a loyal customer, but not anymore. I went to this salon on March 16, 2023 at 6PM. I got a French tip gel fill in, which cost me $50. It took about an hour and a half for the technician to finish, so by then it was 7:30PM; past closing time. It was obvious by this time everyone was rushing and ready to go; one of the employers grabbed my purse, reached in, and took my card out so I could pay. Once I paid and left, I finally had time to examine my nails and I didn't like the French tips, the tips do not look natural to me, so the next day; first thing in the morning, I go back to the salon and ask Kim to fix them, but Kim tries to charge me an additional $15. I do not recommend this salon because they lack good customer service skills and the quality of the work is not equivalent to the pricing.

FEI gave excellent service with my pedicure. I am diabetic and she took care to be careful. I really appreciate the service and will return soon. This review is from my wife.

This was my first time here, and definitely not my last! I absolutely love how my manicure turned out!! Everyone was really friendly and accommodating. I was a walk-in and was seated promptly. I'm really looking forward to coming here again!

I always get my nails done here and they always do an amazing job. Everyone is really friendly and it’s a great atmosphere. I really love my Christmas nails. If you’re looking for nail technicians who really know what they’re doing, look no further. Lyn is the nail technician that painted my Christmas nails.

Went with mom to get mani/pedi and were fortunate enough to get Simon and Faye. Customer service is by far best and we’ve gone EVERYWHERE. Ha! Repeat customers for sure.

Got a French Mani and it looks great! Awesome people and she was quick but did a great job! I will be back for a Pedi soon!