Mister B's Pet Salon

+1 734-261-1960

27853 Ford Rd, Garden City, MI 48135 United States of America

Open Today: -

Quick Facts About Mister B's Pet Salon

Mister B's Pet Salon has received a mix of positive and negative feedback from customers. In order to evaluate the strengths and weaknesses of the salon, we will analyze the comments provided.

Starting with the positive comments, one customer stated that they have been using Mister B's for the past 8 years and would never go anywhere else for their Bichon. They praised Kathy for doing an immaculate job of cutting their pet's hair and nails, and appreciated Michelle's helpfulness in setting up appointments. This feedback highlights the salon's strengths in terms of quality grooming services and friendly staff. It indicates that Kathy is skilled in her work and provides customers with satisfactory results. Additionally, the positive mention of Michelle contributes to the salon's reputation for having helpful and accommodating front desk staff.

Another comment praises the salon for being old school, with staff members who keep visit details on index cards and do not accept credit cards. This is described as part of the charm of the salon. While this may be seen as a strength for customers who appreciate a traditional and personal approach, it could also be considered a weakness for those who prefer more modern conveniences such as online appointment booking or credit card payments.

The third positive comment expresses gratitude for the salon's long-term care for their pet over many years. This implies that the salon has built a loyal customer base and is able to provide consistent and satisfactory services to pets. It shows that customers trust Mister B's to take good care of their animals and maintain a high level of service quality.

Moving on to the negative comments, one customer claims that Mister B's is the worst place in town and they will never go again. They had a negative experience where their dog's tag was torn off and the groomers did not thoroughly check their pet, resulting in nicks. This raises concerns about the salon's attention to detail and careful handling of animals. The customer's disappointment indicates a weakness in the salon's ability to ensure the safety and well-being of pets during grooming sessions.

Another negative comment describes a specific incident where the customer instructed the salon not to pull their dog's ear hair and not to shave certain areas due to sensitivity. However, upon picking up their pet, they discovered that the instructions were not followed, and their dog suffered from irritations and burns. This highlights a communication and customer service weakness within the salon. The owner's response to the complaint, suggesting that the customer was lying, further demonstrates a lack of accountability and professionalism.

Overall, Mister B's Pet Salon has strengths in terms of quality grooming, loyal customer base, friendly staff, and traditional charm. However, weaknesses can be identified in the areas of attention to detail, communication, and customer service. Addressing these weaknesses could help improve the salon's overall reputation and customer satisfaction.

Best TL Reviews

Would never use anyone else for my Bichon, Nicky. My wife and I have used them for the last 8 years. Kathy always does an immaculate job of cutting his hair and nails. And Michelle is always very helpful in setting up appointments. They're the best.

Worst place in town, never will go again. Tore a tag off his tail because they didn't even bother to feel him all over. I tried them years ago. My poor dog came home with.many nix. Years later gave e them another try, sorry I did. Horrible. Bev Manasian

The staff is friendly and they do a great job. They are old school. They keep visit details on index cards and don't take credit but that is part of the charm. Call early for an appointment, they are booked pretty far out but that just goes to show how loyal people must be!

Diamond, along with our other four-legged family members, have been groomed for a very long time. They've cared for her wonderfully.

They are the best. My dog comes home looking beautiful. Kathy does great work. Michelle at the front desk is always so friendly and helpful.

This is a great place to get your pets groomed. They treat your pet as if it were their own. I would recommend to family and friends, or people who read this.

I have been to Mr. B's a few times prior to this and had no problems. Saturday I took my dog and I know I specifically asked them not to pull the hair out of his ears because he is prone to ear infections and not to shave him with clippers on his belly and man parts because he gets clipper burn. Its really busy up there so I leave not thinking anything else about it. I picked the dog up and I looked him over briefly, he looked fine. I left a $20 tip. He gets home and he's acting weird not his normal self, really passive. I take a closer look and he's all red and irritated on his man parts and the hair in his ears is gone. The next day he has sores on his penis and in his ears coupled with what looks like actual burns on his testicles. I called back up to the shop and spoke to the owner. She tells me I didn't tell her not to pull the hair out of his ears or that he gets clipper burn so don't shave his man parts or belly with them because she didn't write it on the card. So now, on top of you hurting my dog, you tell me I'm lying because you didn't write it down. You tell me your groomer has 30 years of experience and Samson has not had any problems before. He has not had any problems before, but I'm calling you about this visit and you act like I'm lying. It's ok. My bouvier and the 3 others my family own will now be going back to Scrubbers in Royal Oak.

My family has been taking our pet children here for 15 + years and they have ALWAYS been amazing! The staff is super friendly. They treat you like family and they take great care of our animals. They always come home and trot around the house like kings! I will not take my pets anywhere else!