No Limits Full Services Day Spa

+1 419-675-0717

214 N Detroit St, Kenton, OH 43326 United States of America

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Quick Facts About No Limits Full Services Day Spa

No Limits Full Services Day Spa has both strengths and weaknesses based on the comments provided.

One of the strengths mentioned is the quality of work done by Julia, the nail technician. Customers praised her artistic skills and the perfect nails she provides. This indicates that the spa has skilled and talented staff members who are capable of delivering satisfactory results.

Another strength highlighted is the friendly and down-to-earth nature of the workers at the spa. Customers felt at home and welcomed, which is an important aspect of providing a pleasant customer experience. The positive atmosphere and good customer service contribute to the overall appeal of the spa.

Kim Richardson, mentioned as the best massage therapist in town, is also a strength for the spa. Having a highly skilled and renowned professional can attract customers and establish a positive reputation for the business.

Positive reviews for Kim, the hairstylist, further solidify the strengths of the spa. Customers who have been going to her for years express satisfaction with her work, indicating a level of trust and quality service.

Reasonable prices and honesty are also pointed out as strengths. Customers appreciate the affordability of the services and feel that the spa is transparent and willing to rectify any issues promptly. This creates a sense of trust and reliability, enhancing the overall experience.

However, there are some notable weaknesses that are mentioned multiple times. One common complaint is the lack of professionalism and poor customer service from certain staff members. Customers reported instances of being on the phone during appointments, stained and broken combs, and not being shown color samples before receiving hair treatments. These incidents reflect a lack of attention to detail and commitment to providing a satisfactory experience.

One customer had a negative experience with another hairstylist, Heather, who allegedly destroyed their hair during a perm and responded unprofessionally when asked about a solution. This highlights the inconsistent quality of service and the need for improvement in handling customer complaints.

Additionally, the lack of response to phone calls and the absence of refunds in certain instances indicate poor communication and a disregard for customer satisfaction. This can severely impact the reputation of the spa and deter potential customers.

Overall, No Limits Full Services Day Spa has strengths such as skilled technicians, a friendly atmosphere, and reasonable prices. However, there are significant weaknesses in terms of professionalism, customer service, and handling complaints that need to be addressed in order to provide a consistently satisfactory experience for all customers.

Best TL Reviews

I went here the week before Christmas. I asked for all over dark brown hair color with Carmel highlights. I was not shown any color samples before she mixed the color. I got 1 shade darker then my natural color and bleached blond highlights. My hair was FRIED and it looked awful. KIM did my hair. Asked her about the awful blood highlights and she then tells me she only has ONE color blind high light. I had to go to Findlay..wait 3 hours and pay another $65 dollars to have my hair repaired. charged me $75 for ruining my hair! The place was very low class. Her combs were stained and broken. She was on the phone most of the time. SO SORRY I EVER STEPPED FOOT IN THE PLACE!! I cried at how damaged my hair was when she finished. I just want others to beware.

Julia is hands down the best nail tech I've ever had work on my nails. Her artwork is always gorgeous and the nails are perfect

Kim Richardson is the best massage therapist in town.

I love the women there. I am partial to Kim. Been my hair dresser for years. She does a great job ????

The workers here are the most friendly and down to earth people I have ever met! I moved to Forest almost two years ago and this place caught me by surprise. I honestly felt like I was at home. They not only do a great job with hair but you can not find better prices any where! I want to add they are very honest. If for some reason you're not happy please let them know because they will fix it immediately with no questions asked. Regardless how good any place is where you find humans you'll find mistakes but they are few and far between here and finding someone to say anything bad about them is mission impossible. An amazing place with amazing and talented workers!

I go to get my nails done by Julia.She is great!! I am never disappointed with my nails she does a excellent job!! She is very reasonable on her prices n my nails look great.They never come off or lift enless i get to ruff on my nails n i cause it to lift but i never have issues with them coming off n if i have one lift all i have to do is let her know n she fixes it.check out her fb page on the great nails she does n make u a appointment a.s.a.p cause u definitely wont be disappointed!!

Enjoy the beauticians, very friendly and accommodating!

Heather destroyed my entire head if hair on a perm. When I asked what could be done to fix it she told me. " Shave my head."

Tried to call several times and never get an answer.. no refund, not even offer trim to try to help.. just,"shave your head." So rude, so unprofessional...so disappointed and disrespected. Cannot give it no stars. Or negative stars