Quick Facts About Sassy Nails & Spa
Sassy Nails & Spa is a popular nail salon in town, attracting both regular and new customers. However, there are some strengths and weaknesses that can be identified based on the comments provided.
One of the strengths of Sassy Nails & Spa is its popularity. Being a popular salon suggests that they have built a reputation and have a consistent customer base. This can be seen in a comment where a customer mentions that they have been a regular customer for a few months. The fact that the salon is popular can indicate that they are doing something right in terms of their services.
The salon also seems to have a creative nail technician who can hand paint animal designs on acrylic nails. This shows that they have skilled staff members who are able to provide unique and attractive designs, as mentioned by a customer who found the animal design cute. Having creative staff members can be a strength as it sets the salon apart from others and potentially brings in customers looking for unique nail art.
Another strength mentioned is the friendly and efficient staff. Customers appreciate the staff members and find them to be accommodating, helpful, and efficient. This is an important aspect of any business, as good customer service can greatly impact the overall experience. Positive interactions with staff members can lead to higher customer satisfaction and loyalty.
On the other hand, there are several weaknesses that can be identified based on the comments. One major weakness is the issue of tardiness. Multiple customers complain about the salon being late for their scheduled appointments. This can be frustrating for customers who have made the effort to show up on time, only to be kept waiting. Tardiness can be seen as a lack of professionalism and can negatively impact the salon's reputation.
Another weakness highlighted is the lack of staff and the salon's tendency to take in walk-ins when there are already scheduled appointments. This leads to customers having to wait for extended periods of time, sometimes up to two hours. Customers expressing frustration with the wait time indicates an inefficient appointment scheduling system. Having too few staff members can also contribute to longer waiting times and an overall negative experience.
One customer also expresses dissatisfaction with the quality of service they received. They were unhappy that the salon refused to use the product they preferred and instead used a different one, leading to dissatisfaction with the final result. The comment also mentions that the technician talked negatively about another salon, which can be seen as unprofessional behavior.
Another weakness mentioned is the high cost of services. A customer pays $80 for a service that does not meet their expectations. This raises concerns about the pricing and whether the quality of service justifies the high cost. The customer's disappointment suggests that the salon may not always deliver on what they promise, as the result did not resemble the picture shown.
In conclusion, Sassy Nails & Spa has strengths such as its popularity, creative staff, and friendly employees. However, weaknesses include issues with tardiness, inadequate staffing, dissatisfaction with service quality, and high pricing. Addressing these weaknesses could help improve the overall customer experience and enhance the salon's reputation.
Best TL Reviews
Booked my daughter and I appointments. They were 15 mins late on mine which was understandable. However, my daughter also had an appointment. In the mean time they sat her next to me and took 2 other people. Followed by getting the water ready for 2 other ladies that came in for pedicures. Finally I asked when my daughter would have hers done. 45 mins went by and my daughter whispered “I don’t want them done anymore.” I told the lady never-mind- she told another worker something and suddenly he finished the lady and said I can take her. No because she shouldn’t have had to wait 45 mins after her scheduled appointment. So what was supposed to be a mother/daughter date turned out to be her watching me. Very disappointed. Second time this has happened- previous time was around 3 years ago
Gel manicure with French tips $45. The service was good. But even with an appointment they were 20 minutes late to get started.
I have been a regular customer for a few months now. They seem to be pretty popular in town. Today the nail tech hand painted an animal design on an acurlic fill. I think the design is pretty cute.
Sassy's is a 2 hr drive for me. Le's demeanor, & his prices, keep me coming back. I've a girlfriend in Manitowoc & I'm happy to get my nails done while I'm there visiting her. SO glad I found him.
$70 for a terrible service nail job. They didn't let me use SNS because they said it was bad for me I said I still wanted to use it and they refused, they made me use gel. And I was expecting to have sns because yes my nails are breaking and brittle no way will I ever go back. They kept talking bad about the place I work at I recommend going to CT nails in two rivers if you want better service my nails underneath the gel polish are breaking out from underneath because they didn't use any tools to clean up the sides.
Update: it’s been over an hour sitting here soaking and then they started another lady first because was throwing a fit because she’d been waiting a half hour…
They do a decent job, employees are super nice, everything is clean. Only major complaint is that they have too little staff and take way to many walk ins, when people have appointments. Every time I make an appointment I don’t actually get helped for 45-60 after my appointment time. I shouldn’t have to be at the salon for a pedicure for almost 2 hours.
Sorry about my daughters paint hands
This was $80! And was nothing like the picture showed. The 2nd pic is what she asked for. The 1st pic is what she got. I am sorry, but that is NOT worth $80.
If this cost $80, I am really curious to know how much it costs for the pictures that they post on here.
The crew here is amazing and very efficient.
I walked in with my mother and four sisters (as walk-ins) and we were all very pleased with the outcome. I got a perfect french-tip pedicure from them and had wonderful conversation the entire time. They are very accommodating and very helpful.
Place Pictures
Sassy Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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Location
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