Quick Facts About L & L Nail Spa
L & L Nail Spa has received mostly positive comments from customers, highlighting its strengths in terms of customer service, quality of work, cleanliness, and reasonable prices. However, there are also some weaknesses mentioned, such as long wait times and the need for appointments.
One of the strengths consistently mentioned by customers is the exceptional customer service provided by the staff at L & L Nail Spa. Comments such as "treating people well," "so kind," and "always high-quality and professional" demonstrate the excellent service experienced by customers. This speaks to the friendly and attentive staff and their ability to make customers feel comfortable and valued. This is a crucial strength for any business in the service industry, as positive customer experiences can lead to customer loyalty and word-of-mouth recommendations.
The quality of work at L & L Nail Spa is also highly regarded by customers, as evidenced by comments like "amazing job," "beautiful nails," and "love the way it came out." This highlights the skills and expertise of the nail technicians at the salon. Providing high-quality services can help attract and retain customers who are seeking professional and meticulous nail care.
The cleanliness of the salon is another strength mentioned in the comments. Customers appreciate the owner's commitment to cleanliness and hygiene, which is evident in the consistent cleanliness of the salon. This is crucial in creating a comfortable and safe environment for customers, as cleanliness plays a significant role in customer satisfaction and overall experience.
Reasonable prices are also mentioned as a strength of L & L Nail Spa. Customers appreciate that they are not being overcharged for the services received, which makes the salon accessible to a wide range of customers. This can be a competitive advantage in the industry, as price is an important factor for many customers when choosing a nail salon.
However, there are also a few weaknesses that can be improved upon at L & L Nail Spa. One common complaint is the long wait times, as mentioned in one of the comments. This can be a drawback for customers who value their time and prefer not to wait for extended periods. Implementing efficient scheduling or increasing staff could help address this issue and improve customer satisfaction.
Another weakness mentioned is the need for appointments. While appointments are recommended, not all customers may be aware of this requirement or may prefer the flexibility of walking in without an appointment. Offering a combination of appointment-based and walk-in services could cater to different customer preferences and potentially reduce wait times.
In conclusion, L & L Nail Spa has several strengths including exceptional customer service, high-quality work, cleanliness, and reasonable prices. These strengths have helped foster customer loyalty and positive experiences. However, there are also some weaknesses such as long wait times and the need for appointments that could be addressed to further enhance customer satisfaction. Overall, L & L Nail Spa seems to be a well-regarded salon with great potential for growth and improvement.
Best TL Reviews
I'm visiting this place for more than two years. They are the best, treating people well, so kind and so patient.
Recommended!!! They do such an amazing job here. Look at how beautiful these nails look
I have been going to L & L since it first opened and I continue to be a loyal customer though I no longer live in Rialto. Lin and Ken offer superior service, always high-quality and professional. I appreciate how hardworking and honest they both are.
Walked in around 1 and didn’t end up leaving until 3 because of how long the wait was. However I did understand because they were taking their time (which I like to see) and plus others had appointments (which I recommend). It was my first time over there and they took care of you. I love how my pedicure came out and I especially love the full set I got (ombré) and they didn’t charge me as much as other places. Will definitely be returning
I loved it here!!! The owners were supper nice. I came for my birthday to get my nails done and the gave me exactly what I wanted, better even. And my little sister got her nails done too and she loved them and had fun getting them done. I felt right at home and will be coming here more often!
I've come here several times. Appointments are best if you don't want to be waiting long. The owner and his wife are so funny and nice. Gel mani last a long time. I've recently gotten a full set and love the way it came out.
Staff is very friendly . Reasonable prices. Beyond clean. The owner is always cleaning every time I go it never fails. His all about great customer service. I have been to a lot if nails salons and never came across to very clean salon. Please visit their salon you won't regret it. They are all about fairness there.
My wife and I moved to the area my wife was looking for a place to get her nails done and it was late Sunday afternoon and most were closed. We called L&L and asked if she could come in and Kim answered and told her he would stay for her. She was extremely happy with the great job he did and the fantastic customer service she found her new place which makes me happy also. Thank you so much Kim.
Place Pictures
L & L Nail Spa Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Planning
-
Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 06:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 05:30 PM |
How to go there
Location
Places
Other Places
11. Great Clips
14. USA Nails