Diamond Nails

+1 773-731-3136

9019 S Commercial Ave, Chicago, IL 60617 United States of America

Open Today: -

Quick Facts About Diamond Nails

Strengths: - Long-lasting nails: According to one customer, the nails done at Diamond Nails last a long time. This indicates that the quality of the products and techniques used at the salon are effective in creating durable and long-lasting nails. - Neat work: Another customer compliments the neat work done by the salon. This suggests that the nail technicians pay attention to detail and provide a clean and precise finish to their work. - Female staff are pleasant: Multiple customers mention that the female staff members at Diamond Nails are pleasant and provide good customer service. This indicates that the salon has friendly and helpful employees who make customers feel comfortable and satisfied.

Weaknesses: - Rude and dismissive male staff: One customer complains about the rude and dismissive behavior of the male staff at the salon, especially when faced with complaints or questions. This suggests that the salon may have an issue with the behavior of certain staff members, which can negatively impact customer experience. - Inconsistent treatment for regular customers: According to one comment, the salon seems to provide different levels of treatment based on whether the customer is a regular or not. This can make non-regular customers feel neglected or less important, which can harm the overall reputation and customer satisfaction of the salon. - Lack of accountability and customer care: Several comments mention instances where customers had complaints or issues with their nails, but the salon did not take responsibility or provide appropriate solutions. This lack of accountability and customer care can lead to dissatisfaction and a loss of trust in the salon. - Painful and poor quality service: Multiple customers share their experiences of painful and poor-quality service at Diamond Nails. Some customers mention painful drilling and acrylic application, while others complain about chipping nails and watered-down polish. These incidents highlight the salon's inconsistency in providing satisfactory services and the potential lack of expertise among some nail technicians. - Poor punctuality and unprofessionalism: There are comments about the salon being late to open, causing inconvenience for customers. Lack of punctuality and unprofessionalism can negatively impact the salon's reputation and customer satisfaction. - Lack of communication and poor customer service: One customer mentions feeling ignored and invisible, with staff members not acknowledging her presence or providing accurate wait times. Lack of communication and poor customer service can lead to frustration and a negative impression of the salon.

Overall, Diamond Nails has strengths in terms of long-lasting nails, neat work, and pleasant female staff. However, the salon has weaknesses in terms of rude and dismissive male staff, inconsistent treatment for customers, lack of accountability and customer care, painful and poor-quality service, poor punctuality and unprofessionalism, and lack of communication and poor customer service. Addressing these weaknesses is crucial for improving customer satisfaction and enhancing the reputation of the salon.

Best TL Reviews

I just started coming here 2 months ago. I have no complaints. My nails last long. Neat work.. I would definitely recommend.

The third time was not the charm. The female staff are pleasant. The males on the other hand are rude and dismissive especially when you have a complaint or question. The short guy laughed in our faces. I was there with my daughter and neice and I feel like they play on your indecisiveness. They were definitely short staffed for a Friday and if you are not a regular you do not get the same treatment.

I didn't like how my nails came out and when I told the lady she basically brushed it off . she knew I dont really get my nails done because she asked and I feel like she took advantage of that. I will never go here again .

I use to come here all the time! But for the last few months for some reason they don't seem to be trying anymore. I have been mostly going to other places. But I saw I had reached the end of my reward to I get $10 off my next set so I went. Big mistake! It gets extremely crowded after 11 am so I expected the wait. I sit down finally and start to get my nails prepped. The guy TOLD ME I have very healthy nice nails. Then he got out the drill and it was all downhill from there. I had to stop him several times with the drill because it was hurting me. He drilled so much off of several nails that there was no nail anymore in spots. Then the gluing of the false nails before the acrylic was very painful. It was brushed off as if I was being dramatic. No he really butchered me. I just took off the nails after two and a half weeks. Took me 3 hours of very carefully prying them off (using a cuticle pusher, soak and a whole lot of patience) because soaking them in acetone feels like acid. I also lost at least an inch of length.

TERRIBLE Experience! I have super CHUNKY nails and the design is NOT what I asked for. I knew something was wrong when it would not dry! I was told it could be fixed by the nail tech who initially did it (bald man with glasses) but they later refused to fix my nail. A female tech stood there with a emory board and filed the sides, that's it and got confrontational when I tried to show her how bad the nail was.

Idk if I’m invisible or if this staff is just rude? I’ve been here twice and have walked out because I wasn’t acknowledged by any of the workers. I cannot rate their service because I’ve never actually gotten any work done but both times I’ve had to impose on someone’s nail session to ask how long only to be told 15 minutes and wait an hour and a half. This time the salon was empty so I really don’t understand why it took so long especially because the reviews show sub par work. Not to worry though I won’t be back!

The worst experience ever for my granddaughter. I dropped her off at the nail shop at 9:50am because on their website it says they open at 10:00am. My granddaughter stood outside for almost 40mins waiting for them to open up. They didn't open until 10:40, and the owner didn't apologize or anything. It's like they didn't even care. Worst experience!! I would not recommend.

I had a vacation trip planned for a Tuesday. I went into the salon on Saturday. My no chip manicure and pedicure was done terribly. My nails had so many imperfections and had chipped right away. I had to go back in Monday because they were closed on Sunday and then they were a little late opening up. I wanted another technician to re-do them but I was told that I would have to pay. So, I had to let the same guy do it again. I still was not pleased but it was a little bit better a least to get through my trip. Immediately afterwards, which was only a week later, my nails chipped again and polish came completely off one of my nails. I believe these mistakes were the work of the technician and the polish may have been watered down as well. I will not be returning to this salon.