Quick Facts About Five Star Nail
Strengths:
1) Excellent customer service: Several comments mention that the customers feel special and not rushed during their appointments. The technicians take their time to do a great job, resulting in strong and healthy nails. Customers also appreciate the friendly and welcoming atmosphere.
2) Long-lasting manicures: Many comments mention that the regular manicures last for four weeks, gel manicures last for five weeks, and dip manicures last for six weeks. This is a testament to the high-quality products and techniques used by the technicians.
3) Skilled technicians: Customers specifically mention technicians like Nini, Sofia, Lisa, Elda, Jin, and Jing, praising their expertise and attention to detail. The consistent positive experiences over the years demonstrate the high skill level of the technicians.
4) Reasonable prices: The prices mentioned in the comments ($60 for gel manicure and regular pedicure) are considered reasonable by the customers, considering the quality of service provided.
5) Customer loyalty and word-of-mouth referrals: Many comments mention that the customers have been coming to Five Star Nail place for several years and that they recommend the salon to others. This shows a strong customer base and the ability to retain customers.
Weaknesses:
1) Need for appointments: While several comments appreciate the need for appointments as it leads to personalized service and avoids waiting in line, one comment mentions that they tried to walk in but were turned away. This suggests that Five Star Nail place may not be ideal for customers who prefer the convenience of walk-in appointments.
2) Parking availability: One comment mentions that parking can be tough, indicating that the salon may not have ample parking spaces. This could be a potential inconvenience for customers, especially if they have to park far away or spend additional time finding parking.
3) Inconsistent communication: One comment highlights a lack of effective communication, where the staff seemed uncertain about available appointment slots. This lack of clarity and consistency may lead to frustration and confusion among customers.
4) Negative customer experience: The comment about the worse customer service experience, including canceled appointments and rude behavior, highlights a significant weakness. The disrespectful conversations among staff members, as described by the commenter, can create a negative impression and tarnish the salon's reputation.
5) Language barrier: The mention of staff speaking loudly in their native language and potentially making customers feel uncomfortable suggests a lack of professionalism and inclusivity. This could alienate customers who do not understand the language being spoken and may lead to a negative experience.
In conclusion, Five Star Nail place has several strengths, including excellent customer service, long-lasting manicures, skilled technicians, reasonable prices, and customer loyalty. However, there are also weaknesses to consider, such as the need for appointments, parking availability, inconsistent communication, negative customer experiences, and a potential language barrier issue.
Best TL Reviews
Make sure to make an appointment. You are treated very special. You don't feel like a number in line. Nini is my technician. All of them take their time to do a great job. You don't feel rushed or as an assembly line. Definitely would highly recommend
10/10! Been coming here for years! Prices are reasonable, $60 for gel mani/regular pedi! My nails are strong and healthy!!
My regular mani typically lasts 4 weeks! Gel lasts 5 weeks! Dip lasts 6 weeks!
They are clean and friendly. Be sure to ask for Sofia, Lisa, or Elda!
Be sure to call and book your appointment! Parking can be a little tough.
:-) thank you to Jin and Lisa. But it was my first time and I cannot wait to come back. I already made my appointment. It was the best experience I've ever had. Thank you so much for taking care of me.
Friendly, welcoming atmosphere; and every nail technician Ive had does a beautiful and efficient job with great care and attention to detail. Definitely recommend!
Says walk ins are welcome clearly not. Heard the girls giggling then saying no one was available until four then my sister and I agreed to after four then they said they only had one person available at 4 actually. Don’t waste your time here. Go somewhere else.
Me and my mom have been coming here for over 6 years and we will never go anywhere else. Everyone is awesome! Over the years we have had different ppl do our nails and never had a bad experience. I love this place! Everyone I recommend becomes a regular. You guys are the best!!
Just moved here and I’m so glad I found this place. Jing did a great job on my nails.
Worse customer service. I have been a client for over 10yrs. Today was the third time that I show up and find out that they canceled my appointment. The owner says she has too many clients with same name.. ..what ???
All bad excuses and no apology. They are rude they speak loud in the language within their group... Makes you think that they' re
talking about you. Some of the Spanish girls there are very trashy the talk within themselves about how hammered she got that didn't know who she f.... !
Really personal, disgusting, persobal conversations....one of them was telling a story how she lost her tampon inside of her
And was rotting, she had to see a doctor...????????????I won't go there anymore. I always tipped 20 per cent. I left a lot of my money there!
No respect!
Place Pictures
Five Star Nail Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 10:30 AM - 05:30 PM |
How to go there
Location
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